virtual medical office administration Kyle Sherritt

How Virtual Medical Office Administration Services Can Help Your Healthcare Practice

Have you ever said, ‘If only, . . .

our referral backlog was caught up,
our incoming faxes were sorted,
our billing team was more confident, or
someone could help with the incoming phone calls during our busiest hours or lunch hour!'

If you have uttered these words, then you want to listen to our episode today how virtual medical office assistants and receptionists can help your healthcare practice.

In this Episode #106 of the Practice Management Nuggets Podcast, guest expert Kyle Sherritt, VP Sherritt Services shows us how a virtual medical office assistant and virtual receptionist can improve the bottom line of your healthcare practice and improve the patient experience.

My Takeaways

Many—heck!—most healthcare practices have staffing fluctuations.

When you start your healthcare practice, you hire an entry-level receptionist and medical office assistant (MOA). You learn together how to set up your appointment scheduler, your patient recall reminders, and your fee-for-service billing.

Then, you get a little busier, but not busy enough to hire another MOA to assist the busy hours. Your new MOA is ready to take holidays, but you don’t have a relief person on board, yet.

The physician is doing most of the billing because they haven’t trained the MOA to do that, yet.

You want the MOA to step up and take on more administration roles in the clinic, but they can’t meet your expectations because they can’t walk away from the ringing telephone.

You might find that your dreams of a smooth-running office so that you can focus on your patients’ needs are spiraling out of control.

Or, maybe you have heard about a no-staff office practice for your small one-person practice. It sounds great, but you discover that you really don’t enjoy making appointment reminder phone calls yourself.

Would you like some help with that?

Sherritt Services is now providing virtual medical office administration services!

Imagine—phones answered promptly even during your peak hours and your patients receiving a warm reception without staff running off to put yet another person on hold.

Your billing is now done by your in-clinic staff correctly, without coaching from the physician now that the staff has successfully completed the Alberta Medical Billing Online Course.

These new services are brought to you by Sherritt Services, the medical office administration service provider trusted by healthcare providers for over 25 years.

Listen To The Podcast