Brian Lee and Bruce Lee of Custom Learning Systems Group Ltd. will help you drive your clinic to gains in patient satisfaction, employee empowerment, engagement, and morale.
“Healthcare leaders will never solve their patient satisfaction problems until their frontline owns them.” – Brian Lee CSP
In this 30-minute Practice Management Nugget Brian and Bruce will give you practical information on:
- What makes a satisfied patient
- How to build a world-class service culture
- How to engage and transform frontline and management staff
Brian Lee and Bruce Lee of Custom Learning Systems Group Ltd. specialize in creating a world-class patient experience, staff engagement and physician satisfaction.
Practice Management Nugget interview with Brian and Bruce will help you understand:
- the key ingredients to improve the patient experience
- the clinic managers role in motivating staff to care about patients
- how to change a clinic’s dysfunctional culture
Join us for Practice Management Nugget interview
with Brian Lee and Bruce Lee of Custom Learning Systems Group Ltd.
Recorded Live on Thursday, January 8, 2015
Register for the Replay on Thursday, April 9, 2015!
Resources:Learning Resource Guide
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