Privacy Challenge #3 Privacy Collection Notice

Posted on October 17, 2015 by Meghan Davenport in 15 Day Privacy Challenge

Privacy Collection Notice

Every time we gather information from a client, we're entering into a trust relationship with them. We trust them to provide accurate information, and they trust us to keep it private and safe.

So it's only fair that we are transparent with our clients about our policies and procedures regarding the collection and safe-keeping of their important confidential information. We want them to understand:

Why we are collecting their information
How we are using their information
How we are protecting their information
How our organization meets the rules and regulations of our industry

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The Honest Spin Doctor

Posted on July 24, 2014 by Jean Daffin in Blog, Practice Management Nugget Interview

A press release can be used to announce an event like community wellness day, product launch or some other newsworthy event. A well written press-release makes it easy for the media to make you look good.

The Honest Spin Doctor

is a tightly written book that will give you what you need to know about media relations, crisis communications and the need for organizations to have policies that guide their behaviour when it comes to the media and social media. Tweet this!

This easy to read, easy to use, valuable resource is ideal for healthcare practices to

Prepare press release about your practice
Develop communications and social media policies
Respond to media inquiries

Grant Ainsley
Grant Ainsley Inc.

Grant Ainsley is an award-winning journalist and public relations professional, who has interviewed some of the biggest names in Canada. His newest book, self-published The Honest Spin Doctor: Navigating the Media Maze is now available.

Practice Management Nugget webinar interview with Grant Ainsley recorded live on Thursday July 24, 2014.

Try out a Membership Trial to access this Practice Management Nugget interview and other webinar replays and resources. And if you’re already a member, just log-in and enjoy!

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Privacy Breach – 3 Mistakes in Managing a Privacy Breach

Posted on June 3, 2014 by Meghan Davenport in Blog, Privacy, Confidentiality, and Security Series Webinar

Privacy, Confidentiality, Security for Medical Offices©

Privacy Breach – 3 Mistakes in Managing a Privacy Breach

Privacy is a huge issue for the public right now, and as more businesses, health care practices, and even your grocery store collect more information about you, the risks of having that information stolen, misused, or compromised, are huge.

Having a privacy breach can cost you time, money, and trust of your patients.

Attend this webinar, 3 Mistakes in Managing a Privacy Breach, to help you understand the three common mistakes in managing a privacy breach, and ensure that you and your staff take the right steps to contain, manage, and prevent privacy breaches.

Pssst – if you are a member, click this link for an EXCLUSIVE coupon. Not a member? Become one!

This webinar will teach you:

how to identify a privacy breach
how to notify a privacy breach
how to communicate about a privacy breach

Register for the Webinar!

Privacy Breach – 3 Mistakes in Managing a Privacy Breach

Tuesday July 29th, 2014 12:00pm – 1:00pm MST

Live webinar with Jean Eaton, the Practical Privacy Coach and Practice Management Mentor.

Discussion, resources, and template procedures that you can use right away!

Replay will be available for 1 week. Register today!

The Privacy, Confidentiality and Security Series include topics such as privacy awareness, privacy breaches, and email with patients. Seminars last from an hour to an hour and a half, and cover important information for new patient care providers and support staff, as well as practice managers, healthcare providers, or trusted vendors who support healthcare practices. Privacy, Confidentiality and Security© series is hosted by Jean Eaton (the Practice Management Mentor) of Information Managers Ltd.

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Fax cover page – friend or foe?

Posted on November 25, 2013 by Jean Eaton in Blog

Fax cover pages often act as ‘dividers' to piles of paper – electronic or hard copy. Many offices still receive faxes by hard copy – and this remains the default assumption as the ‘lowest common denominator'. I think that the dividers still serve a purpose.

Perhaps more importantly, there is a common practice that the cover page is the identifier of where the document originated, the intended purpose the information was provided, who the information is addressed, and who authorized the sending of the information.

Often the cover page provides clarity to the identify of the individual the information is about. Many healthcare providers use the cover page as their ‘disclosure log' to meet legislative compliance to clearly document disclosure of health information of a individual. I don't think it is feasible to add the information to the source document.

The receiver of the information needs this information in order to determine if they will accept the responsibility of collecting the information and the purpose for that information.

Perhaps the better approach is to make the cover page more useful – to both the receiving and sending party – by improving the documentation and adding suggested indexing categories. This can be easily generated if the sending party is using an EMR.

See also: Canadian EMR http://blog.canadianemr.ca/canadianemr/2013/11/a-complication-of-paper-faxes.html

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