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Zoom In Healthcare Is Easy!

Posted on September 12, 2021 by Meghan in Blog

Using Zoom in Healthcare is Here to Stay

In healthcare, it is important that patients trust you before they will share their personal information, listen to you, and before they will carry out your treatment recommendations.

In telemedicine, your patients need to be able to see your face, hear your voice in order to trust you.

When you appear confident on camera during telemedicine call this will build trust with your patient and remove distractions so that your patient better listens to your advice.

This on-line training will help you become more confident using Zoom for meetings, virtual care, and telemedicine.

The Communicate & Meet With Zoom in Your Healthcare Practice course will look at the basics of both joining and hosting a meeting, as well as the difference between the free and pro plan options.

Communicate and Meet with Zoom Training in Healthcare Video Cover

Communicate and Meet Using Zoom In Your Healthcare Practice

Online training

Are you using Zoom for your Telemedicine or Virtual Care Encounters? Build trust with your patients when you confidently use Zoom to Communicate and Meet.

Ideal for physicians, dentists, chiropractic, physio, optometry – every healthcare professional who use Zoom for telehealth, virtual care, or team meetings!

  • 25 step-by-step videos to get started quickly and be successful with Zoom
  • Bonus downloadable Zoom instructions for patients
  • Bonus training: Easily Improve Your Video Conference Presence with Lauren Sergy
  • Bonus: Virtual Care Workflow
  • Bonus: Virtual Background templates and training

New to Zoom?

If you are new to Zoom, I suggest that you follow the on-screen videos step by step.

If you are familiar with Zoom, and just need to dig a little deeper into the advanced settings or have specific questions, you can select the training that would most help you.

Note: This training is not specific to Zoom Healthcare; however, many of the features are similar between the public and the Healthcare versions of Zoom.

The Practice Management Success Tip, Communicate and Meet Using Zoom In Your Healthcare Practice, will help you

  • Gain your patients' trust.
  • Communicate confidently on-camera with your patients and your employees.
  • Document your new virtual workflow process.
  • Present yourself professionally.
Show Me Communicate and Meet Using Zoom In Your Healthcare Practice
healthcare, healthcare business, medical, physician, small business, Social Media for the Small Healthcare Practice, telehealth, telemedicine, template, videoconferencing, virtual care, zoom

Privacy and Security In Telehealth Summit

Posted on October 5, 2020 by Jean Eaton in Blog

Growth in telehealth has exploded in 2020 – and so have the privacy and security risks!

  • 46% of consumers are now using telehealth to replace cancelled healthcare visits1.
  • Providers have rapidly scaled offerings and are seeing 50 to 175 times the number of patients via telehealth than they did before2.
  • 90% of patients prefer telemedicine over in-office visits3.

At the same time, we have seen:

  • 80% of security breaches caused by stolen or brute forced credentials.
  • Individual’s COVID-19 testing status and contact tracking inadvertently released to the public.
  • Unsecure video conferencing exposing personal information to others.

When you properly balance the opportunities of telehealth with safeguards to protect the privacy and security of our patients’ health information, you can:

  • Improve patient access to healthcare and patient satisfaction;
  • Develop viable new business models;
  • Maintain and improve patient relationships;
  • Implement flexible staffing employment models to respond to the demands of the pandemic.

Announcing Virtual Health Privacy Summit

In this Virtual Health Privacy Summit, we’re going with TED-style talks – short, engaging presentations from industry experts on compelling topics that are important to your clinic, practice, or business.

This event is ideal for chiropractors, physiotherapists, doctors, dentists, dental hygienists, dental assistants, dental technicians, receptionists, treatment coordinators, practice managers, privacy officers, or owners of a healthcare practice.

Register Now for the Virtual Health Privacy Summit!

Privacy and Security In Telehealth Summit

Wednesday October 21, 2020

 

 

Keynote – Dr. Kale Matovich
Natural Way Chiropractic

The Phoenix Plan: How Our Chiropractic Practice Uses Telehealth to Support Our COVID Recovery

The COVID-19 pandemic significantly affected the way chiropractors provide care to their patients. Dr. Kale Matovich will share his experiences of implementing telehealth solutions as an unconventional, yet essential, component of both patient care and business recovery at Natural Way Chiropractic.

 

Dr. Angela Mulrooney
Unleashing Influence

Pivoting To Online Possibilities

COVID-19 has shoved us into the future of technology-adoption in healthcare. If you don’t level up and get with the advancements, you will be left behind. Angela will discuss the best innovations and how you can make the most of them in your healthcare practice to ensure online income during shutdowns and into the future of your practice.

 

Anne Genge
Alexio Corporation

Easy and Affordable Ways to Dramatically Increase Your Security Online

“Anne takes difficult concepts and makes then interesting and understandable for everyone” (Maggie S. – attendee: Privacy & Security for Office Managers Course 2019)

Who is this for? This talk is designed for all people working with computers and will give you excellent strategies for your office and home use.

Most people have antivirus on their computers but breaches, data theft, and ransomware keep happening. Learn why, and learn how a few tweaks to how you’re working can make an exponential difference to the security of your patient and personal data.

 

Jean L. Eaton
Information Managers Ltd.

Practical Telehealth Privacy Tips For Your Practice

Your Practical Privacy Coach, Jean L. Eaton, will share practical privacy tips you need to know to implement your telehealth program including:

  • Patient on-boarding;
  • Informed consent to telehealth notice; and
  • How to easily document telehealth encounters in your practice.

 

Lauren Sergy
Up Front Communication

The Keys to Buy-In: How to Get Staff and Patients On Board With New Practices and Processes

Changing how we work can be difficult. No matter what it is you’re changing – shifting your privacy practices, engaging in telehealth, or implementing some other new process – getting buy-in from staff, partners, and patients is crucial to the success of your initiative. In this fascinating session, communication and speaking expert Lauren Sergy will take you on a high-level look at how persuasion works, revealing key strategies to getting the buy-in and commitment you need from your staff.

Register Now for the Virtual Health Privacy Summit!

This is the second summit from Canada's Health Privacy Summit. 

People are talking about the Canadian Health Privacy Summit! 

“Absolutely great and informative summit :)”

“This was the best presentation on this topic that I have heard in the 50 years that I have practiced.”

“Great opportunity for those of us who are in the dental industry to learn about issues related to digital information security”

“A lot of information packed into an afternoon with an opportunity to learn more and connect with the presenters made this a valuable learning experience. Looking forward to the next summit. Thank you!”

References:

(1, 2) McKinney COVID-19 Consumer Survey, April 17, 2020. https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality# 

(3) Dr. Mike Greiwe, Practice Management Nuggets, 2020 September 22, https://practicemanagementnuggets.live/why-medical-practices-will-have-to-offer-telemedicine/ 

We are Cybersecurity Awareness Month Champions!

The Health Privacy Summit is a Champion of online safety and data privacy. This #CybersecurityAwareness Month we're hosting the Privacy and Security In Telehealth Summit October 21! #BeCyberSmart @StaySafeOnline @Cyber #vhps2020

#CybersecurityAwarenessMonth, privacy, security, telehealth

Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete

Posted on September 22, 2020 by Meghan in Blog

Did you know – it's a myth that patients don't want to use telehealth!

When your practice has efficient processes and in-office practice is streamlined, then you are ready to embark on seeing patients with telemedicine. The COVID-19 pandemic has been the catalyst for growth in telemedicine, and it will be an essential tool for healthcare providers in the future.

Dr. Michael Greiwe, founder of OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to increase your practice revenue, efficiency and patient satisfaction with telemedicine!

 

Dr. Michael Greiwe's #1 Tip to Healthcare Providers, Clinic Managers, and Privacy Officers

90% of Patients Prefer Telemedicine over in-office visits. Click to Tweet

 

My Favorite Takeaways From The Podcast

  • Telemedicine is the next tool that is going to make the job easier for physicians and better for patients
  • It's a digital health misconception that patients don't want to use telehealth
  • Patient access is the beauty and power of telemedicine
  • Get your office processes in good working order so that you can confidently implement telehealth solutions

Featured Guest: Dr. Michael Greiwe

OrthoLive & SpringHealthLive

Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient – increasing practice revenue, efficiency and patient satisfaction.

Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience.

He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.

To find out more, see OrthoLive and SpringHealthLive.

 

Be sure to tune in to my interview with Dr. Michael Greiwe

Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095

Listen To The Podcast Here

You may also be interested in:

Remote Working and Virtual Care Privacy Impact Assessment Templates

#PracticeManagementNugget, clinic manager, COVID-19, Dr. Michael Greiwe, healthcare, medical, OrthoLive, pandemic, patient experience, podcast, SpringHealthLive, telehealth, telemedicine

CHIMA’s Emerging Privacy Management Practices in Health Care series

Posted on July 30, 2020 by Meghan in Blog

Emerging Privacy Management Practices in Health Care 

I'm tickled pink to be the facilitator for CHIMA's new continuing education series.

The Canadian Health Information Management Association (CHIMA) recently launched a live, 5-part privacy series, Emerging Privacy Management Practices in Health Care, beginning on August 6, 2020.

Telehealth and virtual care implementation has advanced 10 years in the last 3 months in response to the coronavirus (COVID-19) pandemic. This series covers the critical aspects of implementing modern privacy management practices in your health care organization. This series is suitable for individuals with privacy-related roles (e.g., managers, vendors, or employees) across the continuum of health care (e.g., acute, primary, long-term or community care).

Each module will cover a privacy-related topic area including privacy awareness, release of information (ROI), access and disclosure, security/cybersecurity, and breach management. Environment overviews are shared throughout the series along with new opportunities for health information professionals in both traditional and emerging roles. By keeping current with these trends, health information professionals will be better prepared to assume new roles within privacy management.

Attend the live webinars to participate in a Q&A period with series facilitator and industry expert Jean L. Eaton.

Learn more at echima.ca/privacy-series

Speakers:

Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor with Information Managers Ltd.

Jean L. Eaton is a Certified Health Information Management (CHIM) professional, and privacy awareness training facilitator.

She has had the honour of sharing her passion for practical privacy and confidentiality advice with hundreds of medical clinics, health care practices, and organizations across Canada and the United States.

Jean has over 20 years of experience in health information management and health care administration and over 15 years in her independent privacy consulting practice. She makes practical recommendations for thousands of independent health care providers to help them comply with privacy legislation and create efficient practices.

Jean is also a keynote speaker on the topic of privacy breach management and serves as an on-demand ‘virtual privacy officer’.

The live webinars will occur on the first Thursday of each month from August to December.

 

Module Date Time
1. Privacy awareness August 6, 2020 12:00 – 1:30 pm EST
2. Release of information September 3, 2020 12:00 – 1:30 pm EST
3. Access and disclosure in patient portals, information sharing, and health information exchange environment October 1, 2020 12:00 – 1:30 pm EST
4. Security/cybersecurity November 5, 2020 12:00 – 1:30 pm EST
5. Privacy breach management December 3, 2020 12:00 – 1:30 pm EST
Purchase Your Series Pass Here!
access, cybersecurity, health care, Health Information Management, healthcare, medical, privacy, privacy awareness, privacy management, security, telehealth, virtual care

Here’s a Common Telehealth Workflow Process

Posted on April 22, 2020 by Meghan in Blog

With so many changes to daily lives and schedules due to COVD-19, healthcare practices are also changing. I think that these experiences have probably advanced telehealth, virtual care, and digital health initiatives ten years in the space of six weeks.

If you have been experiencing a whiplash headache from the speed of the changes to your practice management, you are not alone!

I am committed to help you with policy, procedure, and privacy impact assessment templates and resources to support you as you implement remote working and virtual care for your patients.

Use these policy and procedure and privacy impact assessment templates to help you provide virtual care while remote working and maintain reasonable safeguards to protect the privacy and security of personal health information.

If you are moving into remote working and virtual care or telehealth, it’s important that you have anticipated the risk to privacy, confidentiality, and security of patient information and have planned appropriate safeguards to prevent harm.

Patients don’t always know to ask questions about the risks of using new virtual care technology. Custodians and clinicians have a responsibility under the Health Information Act to inform patients about any additional risks to their privacy and health information while using technology in new ways. You could include this in your workflow when the patient appointment is made and the receptionist provides this information. Immediately prior to the on-line consultation, the clinician may review the collection consent and respond to questions from the patient before beginning the clinical encounter.

You might also have a legal requirement in Alberta to submit a privacy impact assessment to the Office of the Information and Privacy Commissioner.

If your healthcare practice is implementing remote working or virtual care, you need to notify the OIPC.

Health information is sensitive information. Reasonable efforts must be made to ensure that identifying and sensitive information is protected from unauthorized access, loss, or damage during and outside work hours. What a custodian may consider is reasonable efforts during a pandemic may be different than reasonable efforts from normal circumstances.

In Alberta, section 64 of the Health Information Act (HIA) requires custodians to prepare a privacy impact assessment (PIA) and submit it to the Office of the Information and Privacy Commissioner (OIPC) of Alberta prior to implementing a new administrative or technical process in a healthcare practice.

During the pandemic, the OIPC of Alberta requests an email now to outline your implementation plan. Then, promise to follow-up with a Privacy Impact Assessment submission in a few weeks.

Remote Working and Virtual Care  Policy, Procedure, and PIA Templates

Templates are a time-saving tool for anyone looking to move into remote working, telehealth or virtual care solutions. Your on-line course includes instant access to checklists and resources to help you select the best virtual care options.

The policies and procedures templates will help every clinician thinking of authorizing some (or all) of your staff to remote work from home and / or provide virtual care while ensuring the privacy and security of health information.

The templates are delivered to you inside the on-line course management platform called Ruzuku. The instructions and the templates are delivered in 6 lessons. The instructions in each lesson will take you less than 5 minutes each to read.

Then, you download the templates from Ruzuku to your computer and modify each template with your clinic-specific information. Editing the MS Word templates will take you about 3 hours. I can’t estimate the amount of time that you will require to read the templates, gather information and making decisions about your remote working and virtual care project.

As you build your policies and procedures and the supporting documents, you will copy and paste them into the key sections of your PIA.

 

Virtual Care Workflow

There are many ways to implement virtual care or telehealth in your practice. A common workflow process includes:

Schedule the Patient Appointment – Reception

Schedule the patient appointment in the EMR.

Telephone or send a secure email to the patient with the

  • Appointment confirmation and instructions on how to use the video conference solution;
  • Collection notice; and
  • Privacy Officer contact information.

Request the patient to sign or verbally consent to the use electronic communication.

Time of Appointment – MOA

Receptionist / MOA initiates the video conference call with the patient.

Ensure patient can connect and hear the audio / see the video or shared screen.

Verify the patient identity.

Invite the clinician to join the video conference / make host of the call.

Notice of Collection / Consent – Clinician

Introduce yourself.

Review the Notice of Collection and Consent and respond to any questions.

Confirm that the patient is in an appropriately private location.

Document Patient Encounter – Clinician

Confirm the patient’s understanding of the assessment and plan.

Arrange to send any prescriptions to pharmacies and any requisitions or referrals to the patient or the appropriate office/facility.

Complete the clinic note in the patient record.

Is Remote Working and Virtual Care Here To Stay?

Many practices are finding benefits to having flexibility to allow staff to work from home to accommodate illness, child care disruptions,  and business continuity planning. Many patients are finding that they appreciate the convenience of accessing health services without parking, time off of work, or child care struggles. Sometimes, both clinicians and patients are discovering that this new modality has inspired a better understanding of the patient's home environment and creates opportunities to improve care and treatment.

I don't think we can put this genie back in the bottle. Remote working and virtual care will become a new normal – for some practices – at least on a part-time basis. Consequently, I recommend that you take the time needed now to get the procedures and safeguards right so that we protect the privacy, confidentiality, and security of health information, allow our clinicians to work to their full scope of practice, and provide the appropriate care and treatment in a way that is convenient for all parties.

I'm here to help you.

Take advantage of this offer to access the templates that will help you implement remote working and virtual care solutions in your practice.

Yes, I Want the Policy, Procedure and PIA Templates!

Not sure if remote working is right for your healthcare practice?

Check out the The Practice Management Success Tip, Remote Worker Privacy and Security Checklist, which will help you:

  • Determine if remote working is appropriate for your employees.
  • Identify what clinic / business resources need to be provided to the employee remote worker.
  • What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

Did you enjoy this article? If you’d like to look at similar posts, visit these links:

What Should I Do If I Think I Have COVID-19?

Do You Know Where Your Policies and Procedures Are? 

Is Remote Working a Good Choice for Your Healthcare Practice?

Notice of Collection for Telemedicine and Virtual Health

 

healthcare, medical, pandemic, physician, PIA, rehab, remote working, risk assessment, telehealth, virtual care, virtual healthcare, workflow

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