In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Monique Caissie, you will learn How to Effectively De-escalate an Angry Patient.
Have you ever been challenged by a patient who is demanding and disruptive and rude?
We have all been there. Monique will help us with tips, scripts and strategies to help you manage these difficult situations with empathy and assertiveness. Invite your staff, colleagues and co-workers to join in the discussion, too!
Communicate Strategically with Difficult People…even if they drive you CRAZY!
Join us for the webinar with Monique, and explore these strategies that you can use to de-escalate a patient’s anger
1. Listening and curiosity
2.Empathy and validation
3.What to say
4.Find out what they want
5.Offer alternatives or suggestions
6.Help them save face
Recorded Live on Thursday, July 21, 2016
How to Effectively De-escalate an Angry Patient
with Monique Caissie
Send a question by email:
Download Your Resources:Learning Resources Guide 6 Point Tip Sheet to De-escalate Anger Great Big Book of Signs – Instant Download
Bonus from MoniqueHow To Ask For What You Want Cheat Sheet
I am a recovering doormat. Over the last 30 years, whenever I learned one of the secrets of confident communication, I couldn’t wait to share it with others struggling with challenging relationships. As a former crisis interventionist, counsellor and educator, I have impacted thousands of people to have better conversations with others who drive them CRAZY!
hosted by Jean L. Eaton of Information Managers Ltd.
Your Practice Management Mentor and Practical Privacy Coach
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