How AI Improves EMR Auditing

Posted on September 8, 2020 by Jean Eaton in Blog

Healthcare providers and clinic managers have three common myths about EMR user monitoring auditing.

Myth #1 – The electronic medical record EMR automatically does all the auditing – I don’t have to do anything

Myth #2 – I don’t have to audit my users – I know them

Myth #3 – I won’t have to worry about this until I have a breach

Rob Pruter, the User Monitoring Expert at SPHER is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to protect your practice and your patients when you use Artificial Intelligence (AI) technology that can recognize unusual activities and generate a warning message.

Finally, an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents!

Rob Pruter's #1 Tip to Healthcare Providers, Clinic Managers, and Privacy Officers

Nobody goes to the doctor to get their identity stolen! Click to Tweet

My Favorite Takeaways From The Podcast

Patients trust their healthcare providers – not just about their medical information, but personally identifying information, too.
Identity and access management is critical! Everyone needs a unique user ID.
Increasingly important given the trend to remote access and browser based EMR access. Don't be complacent just because you can't see the users.
Artificial Intelligence (AI ) technology can quickly recognize unusual activities and generate a timely warning message so that you can react appropriately.
You don’t know when someone’s credentials have been compromised. People’s personal circumstances change. You need to demonstrate reasonable safeguards including user monitoring.
Designate a person (privacy officer, compliance officer) in the organization responsible to ensure regular review of users’ behaviour. This has a significant impact on decreasing the likelihood of being impacted by a privacy and security breach.

Featured Guest: Rob Pruter

SPHER Inc.

Rob is the Chief Revenue Officer at SPHER, Inc.

He is responsible for all global sales, marketing, and partner revenue at SPHER, Inc.

For the past 20 years, he has successfully built marketing programs and partner alliances in the healthcare IT space with larger companies and innovative start-ups.

He has a passion for protecting patient privacy and cybersecurity for the healthcare industry.

And he is my new best friend with a passion to improve audit log monitoring!

To find more from Rob, download the brochure from SPHER!

Be sure to tune in to my interview with Rob Pruter

How AI Improves EMR Auditing | Episode #094

Listen To The Podcast Here

#PracticeManagementNugget, AI, artificial intelligence, audit log, audit trail, clinic manager, compliance, healthcare, medical, podcast, review, Rob Pruter, SPHER, user monitoring

How To Capture Patient Satisfaction With CareSay

Posted on July 2, 2019 by Jean Eaton in Blog

‘This call may be recorded to ensure quality control.’

We’ve all heard the recorded message when we call our bank or service provider .

But, is this the best way to capture patient satisfaction with their healthcare visit experience?

Are you looking for options to capture patient satisfaction with their interactions with your office staff during phone calls and their entire visit?

There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction.

I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction.

Brian Lee is my guest expert on Practice Management Nuggets Podcast for Your Healthcare Practice. Brian Lee is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change.

In this 16 minute episode, Brian Lee, shares options for the healthcare provider and business owner to easily capture and measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice.

Brian Shares His Key Tips Including

Options to create a patient experience survey (including CGCAPS).
New tools that empowers the patient to provide clinics with feedback about their experience.

New tools empowers the patient to provide clinics with feedback about their experience.

My Favorite Takeaways From The Podcast

Ensure that we do constructive, positive education with our caregivers.
Measure the patient's experience.
Empower the patient to provide the clinic and the caregivers with feedback.

Be sure to tune in to my interview with Brian Lee on How To Capture Patient Satisfaction With CareSay | Episode #077

Then, click here to get the free CareSay Review app: the unique new app to help you Connecting service providers and patients in a whole new way!

If you are a member of Practice Management Success, login here and view the webinar replay.

#digitalhealth, #PatientCenteredClinic, #PatientEngagement, #PracticeManagementNuggets, Brian Lee, CareSay, CGCAP, clinic, Everyone's a Caregiver, healthcare, medical, patient centered clinic, patient satisfaction, podcast, review

6 Steps to Select a Website Designer

Posted on January 17, 2018 by Jean Eaton in PMN Replay, PMN Stitcher

6 Steps to Select a Website Designer

with Kyle Loranger, Kyle Loranger Design

Recorded Live Thursday, January 25, 2018

Replay is ready!

Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website.

You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process!

Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother.

Discover 6 Steps to Select a Website Designer for a Small Health Professional Website in 2018

In this Practice Management Nugget Webinar for Your Healthcare Practice, Kyle Loranger of Kyle Loranger Design will discuss his #1 tip to select a website designer – and it's not what you think!

Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice.

Select how to connect to see the slides and listen to the webinar.

If you don't have a speaker or headset, you can listen to the audio through your telephone. Dial +1(425) 440-5010 Pin Code 386568# (long distance charges may apply)

Click Here to Contact Kyle!

Chat Transcript

Questions? Send an email to Jean.

Kyle Loranger

Featured Guest: Kyle Loranger
Over the last 20 years, Kyle has worked with hundreds of clients to deliver impactful effective communications and marketing solutions. From logos to advertising, publications to websites, he has delighted his clients with the clarity he brings to every project.

Being a studio principal has given him endless opportunities to go behind the scenes in all kinds of businesses. He's seen what makes them tick and what marketing solutions have worked best.

Kyle graduated from the University of Alberta in 1993 with a Bachelor of Fine Arts. He and his wife have two growing boys and a basement covered in Lego.

#PracticeManagementNuggets, health care, healthcare, Kyle Loranger, logo design, review, select a website designer

Do You Crave Positive Workplace Mental Health in 2018?

Posted on January 8, 2018 by Jean Eaton in Blog, PMN Replay

Are you doing everything you can to ensure a positive mental health environment for your staff?

Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?

Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.

Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?

Discover How To Create Positive Workplace Mental Health

In this Practice Management Nugget Webinar for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:

discuss why workplace mental health is important
introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )
share his first-hand experiences from the Psychological Health and Safety Advisor Training program
share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.

Learn How To Initiate Positive Workplace Mental Health

Join us for the FREE webinar:

Positive Workplace Mental Health

with Robert Manolson BA, CCDP
Certified Career Development Professional
Team Engagement Expert, Powerful Play Experiences

Live Thursday, January 11th, 2018

Along with your registration for the event you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

Featured Guest: Robert Manolson BA, CCDP

Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.

Practice Management Nuggets Webinars

The perfect lunch break for busy practice managers – only 30 minutes and it’s free!

Practice Management Nuggets Webinars is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away.

And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Register now to receive a weekly update of the Practice Management Nugget Webinar guest speaker. Even if you can’t attend register anyway and we will send you the replay. Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean L. Eaton, Your Practice Management Mentor of Information Managers Ltd.

#PracticeManagementNuggets, health care, healthcare, mental health in the workplace, Powerful Play Experiences, practice management, Psychological Health and Safety Advisor, review, Robert Manolson, Workplace Mental Health