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Join Beyond Step Up LIVE

Posted on June 19, 2017 by Jean Eaton in Blog

In our Practice Management Nugget series on September 10, 2015, I spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up; 52 Actions for Emerging Leaders”. Karanne shared 5 Step Activation Process © that you can take to guide you to successful outcomes and grow into your leadership potential.

Now you can get your free copy of  Step Up: 52 Actions for Emerging Leaders for FREE, you only have to pay Shipping.

As a health information management professional, Karanne Lambton has seen people hesitate when offered an opportunity to assume a management role. Reviewing her personal collection of inspirational quotations, Karanne noticed a story sequence that reflected her path as a developing leader. Using the quotations and a personal story from Karanne’s experiences as examples, Karanne explores common challenges that we have every day as a leader. Karanne guides you through some very simple exercises that will help you prepare for your next leadership role.

Imagine you and your leadership team having the ability to…

  • Create a strong sense of personal presence and self-confidence
  • Rise above any challenge or obstacle with poise and wisdom
  • Master change by being open to new ideas and technologies
  • Learn from the clues other successful leaders have left behind

Order Step Up: 52 Actions for Emerging Leaders

Karanne knows how to take critical activation steps towards success. And she can be your mentor when you join Beyond Step Up NOW!

Karanne Lambton

If you want to emerge into a leadership role or step up as an even more confident leader, then I don't want you to miss out on this one-time opportunity to work with Karanne Lambton LIVE for 6 Weeks. Gain personal insight and increase your confidence, courage and success.

 

 

 

 

 

 

 Beyond Step Up – Your Live Opportunity!

Beyond Step Up

Beyond Step Up

Sign up for Beyond Step Up Today and learn to lead from a solid foundation. Don't let your lack of confidence prevent you from being the leader that you were meant to be.

  • Create the foundation for your confidence
  • Build a fulfilling life on the foundation of your values
  • Learn to effectively support yourself in risk taking
  • Write your life script for tomorrow and live with a greater sense of purpose and direction
  • Powerfully merge your vision with goals setting
  • Transform old habits to those that serve your growth as a leader

 

Karranne Lambton is an engaging, confident, well-respected colleague and friend. I'm certain that her mentorship program, Beyond Step Up, will inspire emerging leaders to grow into thoughtful and supportive members at work and in their community. This is a fantastic opportunity for you to work with Karanne live. Don’t be left behind!

Jean L. Eaton, Your Practice Management Mentor

 

Yes! I want Karanne to be my mentor!

 

PS – You can access the Practice Management Nugget webinar interview, ‘Create success in your life by Taking 5 – the Five Step Activation Process' with Karanne Lambton recorded live on September 10, 2015. Listen to the replay now!  

Beyond Step Up, health care, healthcare, Karanne Lambton, Leadership, Practice Management Mentor, Practice Management Nugget, sourcing activation steps

How to Effectively De-escalate an Angry Patient – Live

Posted on July 21, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Monique Caissie,  you will learn How to Effectively De-escalate an Angry Patient.

Have you ever been challenged by a patient who is demanding and disruptive and rude?

We have all been there. Monique will help us with tips, scripts and strategies to help you manage these difficult situations with empathy and assertiveness. Invite your staff, colleagues and co-workers to join in the discussion, too!

Communicate Strategically with Difficult People…even if they drive you CRAZY!

 

Join us for the webinar with Monique, and explore these strategies that you can use to de-escalate a patient’s anger

1. Listening and curiosity

2.Empathy and validation

3.What to say

4.Find out what they want

5.Offer alternatives or suggestions

6.Help them save face

 

Recorded Live on Thursday, July 21, 2016

 How to Effectively De-escalate an Angry Patient

with Monique Caissie

 

Send a question by email:

Download Your Resources:

Learning Resources Guide 6 Point Tip Sheet to De-escalate Anger Great Big Book of Signs – Instant Download

 

Bonus from Monique

How To Ask For What You Want Cheat Sheet

 

 

Meet Monique

Monique Caissie LaughingI am a recovering doormat. Over the last 30 years, whenever I learned one of the secrets of confident communication, I couldn’t wait to share it with others struggling with challenging relationships.  As a former crisis interventionist, counsellor and educator, I have impacted thousands of people to have better conversations with others who drive them CRAZY!

 

hosted by Jean L. Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

#CommunicateConfidently, #PracticeManagementNugget, assertiveness, bullying, Collaboration, Communication, confidence, Monique Caissie, podcast, Practice Management Nugget, resilience, speaker

The 3 R’s to Building Resilience in Your Healthcare Business – Members Only

Posted on July 14, 2016 by Jean Eaton in Members Only, PMN Replay

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

 

Recorded Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji


Get your Free Download from Zaheen – 7 Habits of Resilient Women

Download the Learning Resources Guide Here

 


 

ZaheenNanji-new-Quotes-create-a-mindset

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

 

 

 


hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We've made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time.  You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

#resiliencereflex, emotional resilience, health care, healthcare, podcast, Practice Management Nugget, resilience, Resilience Champion, webinar, Zaheen Nanji

How to Effectively De-escalate an Angry Patient

Posted on June 16, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Monique Caissie,  you will learn How to Effectively De-escalate an Angry Patient.

Have you ever been challenged by a patient who is demanding and disruptive and rude?

We have all been there. Monique will help us with tips, scripts and strategies to help you manage these difficult situations with empathy and assertiveness. Invite your staff, colleagues and co-workers to join in the discussion, too!

Communicate Strategically with Difficult People…even if they drive you CRAZY!

 

Join us for the webinar with Monique, and explore these strategies that you can use to de-escalate a patient’s anger

1. Listening and curiosity

2.Empathy and validation

3.What to say

4.Find out what they want

5.Offer alternatives or suggestions

6.Help them save face

 

 

 

Thursday, July 21, 2016

Join us for the Free Practice Management Nugget Webinar for

Your Healthcare Practice

How to Effectively De-escalate an Angry Patient

with Monique Caissie

 

Register for the webinar here!

 

Meet Monique

Monique Caissie LaughingI am a recovering doormat. Over the last 30 years, whenever I learned one of the secrets of confident communication, I couldn’t wait to share it with others struggling with challenging relationships.  As a former crisis interventionist, counsellor and educator, I have impacted thousands of people to have better conversations with others who drive them CRAZY!

 

hosted by Jean L. Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

#CommunicateConfidently, #PracticeManagementNugget, assertiveness, bullying, Collaboration, Communication, confidence, Monique Caissie, podcast, Practice Management Nugget, resilience, speaker

The 3 R’s to Building Resilience in Your Healthcare Business

Posted on June 16, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

 

Recorded Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji


Get your Free Download from Zaheen – 7 Habits of Resilient Women

Download the Learning Resources Guide Here

 


 

ZaheenNanji-new-Quotes-create-a-mindset

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

 

 

 


hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We've made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time.  You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

#resiliencereflex, emotional resilience, health care, healthcare, podcast, Practice Management Nugget, resilience, Resilience Champion, webinar, Zaheen Nanji

The 3 R’s to Building Resilience in Your Healthcare Business

Posted on May 5, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, and co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

 

Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji

Register here for the FREE Webinar with Zaheen Nanji 

Register for the Webinar

 


 

ZaheenNanji-new-Quotes-create-a-mindset

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

 

 

 

Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji

Register here for the FREE Webinar with Zaheen Nanji 

Register for the Webinar


hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We've made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time.  You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

#resiliencereflex, emotional resilience, health care, healthcare, podcast, Practice Management Nugget, resilience, Resilience Champion, webinar, Zaheen Nanji

Business Plan Check Up for Your Healthcare Practice

Posted on April 28, 2016 by Jean Eaton in Uncategorized

In this FREE 30-minute Practice Management Nugget Webinar with Jim Ewing of Pro-Vision Solutions Inc.,

Every health care practitioner knows the value of having a regular medical check up.

The business plan for your medical practice is not any different!

Not sure if you have a business plan? Does it need updating? Not sure where to start?

If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!

In this session we’ll examine how your business plan can help you at various stages of your professional career, key components typically found within the business plan, and how it can help you maximize the professional opportunities ahead!

STARTing & GROWing a business can be challenging as well as very rewarding!

Jim will explain

  • Why a have a business plan?
  • How your business plan can help you.
  • What is in a business plan?
  • Focus on the key things
  • Maximize the opportunities ahead!

 

Thursday, May 5, 2016

 Join us for Practice Management Nugget Webinar

Business Plan Check Up for Your Healthcare Practice

with Jim Ewing

 If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!




Jim Ewing-2015Jim Ewing has more than 35 years experience in finance and small business development, and he enjoys helping entrepreneurs find success. In his professional career, Jim managed the Client Service Team at The Business Link in Alberta, one of Canada’s most successful and innovative Business Service Centres for entrepreneurs.

As co-founder of Pro-Vision Solutions Inc. Jim works collaboratively with entrepreneurs, communities and organizations facilitating a SMARTER business start, growth, development and mentorship. He has provided leadership to entrepreneurship programs at the Northern Alberta Institute of Technology (NAIT), Metro Continuing Education (Edmonton Public Schools), and volunteers on NAIT’s Management Program Advisory Committee at the JR Shaw School of Business.

 

What people are saying about Jim:

“I have been trying to learn how to do a business plan online and through reading material. I was almost ready to give up! Jim was very clear and concise. I enjoyed the way he presented the information, informative with a sense of humour. I found this to be very helpful, thank you very much!”

 

Thursday, May 5, 2016

 Join us for Practice Management Nugget Webinar

Business Plan Check Up for Your Healthcare Practice

with Jim Ewing




hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We've made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time.  You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

business plan, entrepreneur, healthcare, Jim Ewing, mentorship, Practice Management Nugget

Business are Victims of Economic Crime and Fraud

Posted on March 14, 2016 by Jean Eaton in Blog

March is Fraud Prevention Month

40% of Canadian organizations reported that they were victims of fraud in the last two years. This includes asset mis-appropriation, procurement, and cyber fraud, as reported on CanadaAM on March 9, 2016 interview with Lori-Ann Beausoleil, PWC Canada.

Ophthalmology Business article, ‘6 Ways To Curb Employee Theft‘  includes tips that physicians and administrators can do to curb the risk of theft.

  1. Vet your employees
  2. Track inventory
  3. Let employees know that you are concerned about fraud
  4. Separate financial-related duties
  5. Out of sight, out of mind
  6. Use electronic health records (EHR) to your advantage

Read ‘6 Ways To Curb Employee Theft‘ to see all the suggestions by Jean L. Eaton, Steve Dawson, Jodie Boxe in this article by Vanessa Caceres.

For more suggestions on how to manage risks especially when your staff work alone, see my interview with Dave Rodwell, ‘Do Your Staff Work Alone?'

There are many things that you can do to prevent fraud in your healthcare practice. Being aware of the risk is your first step.

corporate security, Dave Rodwell, fraud prevention, health care, healthcare, incident plan, Jodie Boxe, ophthalmology, Practice Management Mentor, Practice Management Nugget, risk management, security, Steve Dawson, Vanessa Caceres, work alone

10 Ways You Can Create Awesome Meetings

Posted on January 25, 2016 by Jean Eaton in PMN Replay, PMN Stitcher, Practice Management Nugget Interview

In this FREE 30-minute Practice Management Nugget Webinar with Professional Meeting Facilitator Gord Sheppard that explains 10 Ways You Can Create Awesome Meetings… and YOU are invited!

If you attend meetings or lead meetings and you want practical tips that you can use right away to make meetings more productive and profitable then you need to register for this webinar right away!

Recorded Live on Thursday, January 28, 2016

 Join us for Practice Management Nugget Webinar

10 Ways You Can Create Awesome Meetings

“10 Ways You Can Create Awesome Meetings” is an entertaining and informative presentation by Professional Meeting Facilitator, Consultant, Speaker, Instructor and Author, Gord Sheppard. Based on his experience in more than 2000 meetings, Gord offers funny stories and practical information that will help you to take action and create awesome meetings that are more productive and profitable!

On this interview you are going to hear Gord's Top 10 Ways You Can Create Awesome Meetings including

  • how to estimate the total cost per hour of your meetings, so that you can then make every second count
  • take responsibility for your own actions during a meeting is one of the most powerful ways to improve the meeting
  • techniques that you and your colleagues can use to build trust with each other so you can make your next meeting more productive
  • how to assess your current meeting facilitator, and then figure out a few ways to help them become more effective
  • how to link every meeting to your organization strategy
  • how to build a blockbuster agenda that everyone can get excited about

and MORE!

10 Ways To Create Awesome Meetings – E-Book

 

Changing The World, One Meeting At A Time.

What other people have to say about Gord Sheppard

“Over the years, I have been part of numerous planning sessions, but I have to say that Gord’s ability to get straight to the point and see through all of the cloudiness is inspirational. He has an uncanny gift of being able to read individuals and situations, while bringing out their best in a very short amount of time. He helped us to produce great results that are truly actionable.”
Cynthia Annett, Board Chair
Special Olympics Edmonton

“Having gathered a group of smart and powerful people to consult on a potential new project, I was nervous; these were not people with time to waste. I put my trust in Gord to create a meeting that would make good use of the time they were spending in the room that day, and he did not disappoint. Somehow, he simultaneously fostered a relaxed and casual atmosphere while keeping us on topic and on schedule. He ushered us through an extremely productive and rewarding conversation but never gave us any feeling of being controlled or overly formal. Not only did we accomplish our objectives, several of my attendees commented to me afterwards on the quality of the meeting and the facilitation. I’m grateful to have had Gord in my corner that day.”
Nadine Riopel
Facilitator and Community Organizer

Gord Sheppard 228x300

 Gord Sheppard

Gord Sheppard is a Professional Meeting Facilitator, Consultant, Speaker and Author at Create Awesome Meetings who can help you create more productive and profitable meetings. During his 25 years of work experience Gord has facilitated, run and participated in more than 2000 meetings and he has lived to tell the tale!

Gord's formal training includes a Masters in Business Administration from the University of Alberta, a Bachelor's Degree in Drama from Queen's and Prosci Change Management Certification. With his combined skill set Gord offers a people-centred facilitation approach that can help you make your next meeting awesome!

create awesome meetings, effective meeting, effective meetings, facilitation, facilitator, Gord Sheppard, meeting, Meetings, Practice Management Mentor, Practice Management Nugget

Communication Tips for Difficult Conversations

Posted on October 13, 2015 by Jean Eaton in PMN Replay, PMN Stitcher

Join us for the free webinar,

Talk Like a Leader – How To Make Difficult Conversations a Win-Win

Does the thought of having a difficult discussion with

  • an employee for performance review or
  • an employee for disciplinary action
  • a vendor to negotiate terms of contract
  • a patient who is abusive with your employees

Leave you feeling uncomfortable and . . . squirmy?

Grant Ainsley will help us understand the key steps to prepare for those difficult conversations.

In this FREE 30-minute Practice Management Nugget Webinar Grant Ainsley will help us prepare for difficult conversation with a vendor, with an employee, or with a patient.

It’s simply impossible to be a great leader without being a great communicator. Excelling in communication is consistently one of the highest rated traits of great leaders, but unfortunately communication skills are not inherited, or taught in business school.

Grant Ainsley says, “People won't care about how much you know until they know how much you care.”

Grant Ainsley is the author of The Honest Spin Doctor, a book that provides a road map to effective media relations for people who speak to the news media and the companies they work for. Grant_Ainsley_Photo_Communications_Talk_Like_A_Leader

Grant makes people think about the importance of communication and how they can immediately get better at a skill they use every day.

 

Join us for Practice Management Nugget Webinar

Talk Like a Leader – How To Make Difficult Conversations a Win-Win

hosted by Jean Eaton of Information Managers Ltd.

Download this Learning Resources Guide

 If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a patient with confidence, then you need to register for this webinar right away. Immediately take your communication skills to the next level and learn to talk like a
leader.

PMN_2015Oct15_Communiction_Grant

The replay of this interview is now available as a member benefit.

Try out a Trial Membership to Information Managers Network to access this Practice Management Nugget interview and other webinar replays and resources. And if you’re already a member, just log-in and enjoy!
Trial Membership Information Managers Network
Already a member? Login here

communication skills, communication tips, Grant Ainsley, Practice Management Mentor, Practice Management Nugget, The Honest Spin Doctor
12

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The Elephant in the Room Find out here...

 

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