Can You Access Your Personal Information?

Posted on October 23, 2016 by Jean Eaton in Blog

October is Cyber Security Awareness Month! Information Managers is celebrating by hosting our annual 15 Day Privacy Challenge. The 15 Day Privacy Challenge is a fun, no cost educational opportunity on privacy and security.

Privacy Challenge #9 Right to Access Your Own Personal Information

Our right to the privacy of our personal information is very important.

In our organizations, when we collect personal information from our employees and clients, they have the right to access this information from us. They may want to do this to ensure the information is correct, complete, and has been used only for the purpose to which they agreed.

A privacy charter is a useful document that communicates your position on the collection, disclosure, and use of private information. It informs your clients of their rights and explains your commitment to keeping their information safe.

Here is a sample privacy charter that you can modify for your use:

To help you, we need to ask you for your personal information.
We will ask you before we share your information.
It is our job to keep your personal information safe.
We will tell you why we need to collect your personal information, before the information is collected.
Only with your agreement will we collect, use, and share personal information about you. You may change your mind at any time.
We will only ask you for the personal information that is needed to help you.
We will use your personal information only for purposes to which you agreed.
If you have any questions, speak to our Privacy Officer.
- Used with permission from NWC FASD Network

Can a patient have a copy of their own health record?

Patient Access to Health Records

Under most privacy legislation, including Alberta’s Health Information Act, a patient has the right to access their own records about themselves. The information that a patient provides to the healthcare provider belongs to the patient. The healthcare provider is responsible to maintain the information on paper or in a computer and ‘owns’ the documents.

Watch the Video Patient Access to Health Records

Do you want to enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches?

Join us for the Free 15 Day Privacy Challenge for more tips, tools, and templates that you can use right away!

We are proud to be a Champion of National Cyber Security Awareness Month #CyberAware #15DayPrivacyChallenge

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Does your organization have a privacy officer?

Posted on October 22, 2016 by Jean Eaton in Blog

October is Cyber Security Awareness Month! Information Managers is celebrating by hosting our annual 15 Day Privacy Challenge. The 15 Day Privacy Challenge is a fun, no cost educational opportunity on privacy and security.

Privacy Challenge #8 Privacy Officer Education

If your business involves the collection, use, and disclosure of your clients' personal information, a privacy officer is necessary in order to meet legislated requirements.

So, what does a Privacy Officer do?

Identifies privacy compliance issues for the business.
Ensures privacy and security policies and procedures are developed and maintained.
Ensures employees and contractors are aware of their responsibilities and duties.
Provides advice and interpretation of related legislation for the business.
Responds to requests for access and corrections to personal information.
Ensures the security and protection of personal information in the custody or control of the business.
Represents the business in dealings with third parties and the Office of the Information and Privacy Commissioner.

It's a challenging, yet rewarding, role. And there are many ways that a privacy officer can learn the skills necessary for the job. See the Privacy and Access Council of Canada for professional development resources.

Here's a Document Management Tip: Sample Job Description for Privacy Officer that you can download right away.

Do you want to enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches?

Join us for the Free 15 Day Privacy Challenge for more tips, tools, and templates that you can use right away!

We are proud to be a Champion of National Cyber Security Awareness Month #CyberAware #15DayPrivacyChallenge

#15DayPrivacyChallenge, #CyberAware, Practical Privacy Coach, Privacy officer job description

How do you manage USB’s?

Posted on October 18, 2016 by Jean Eaton in Blog

October is Cyber Security Awareness Month! Information Managers is celebrating by hosting our annual 15 Day Privacy Challenge. The 15 Day Privacy Challenge is a fun, no cost educational opportunity on privacy and security.

Privacy Challenge #4

We love to use USB sticks because they are convenient tools to temporarily store and transfer information. However, because they are small and easily lost or stolen, they also pose a huge risk for your confidential information to fall into the wrong hands.

Unfortunately, we rarely take the time to encrypt our data or use other security features on these drives. And if these drives go missing, it often goes unnoticed, which means the USB memory stick truly is a weak link in our information security.

How would you know if a device was lost?

Would you know what information it contained?

Is it encrypted?

Do you want to enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches?

Join us for the Free 15 Day Privacy Challenge for more tips, tools, and templates that you can use right away!

We are proud to be a Champion of National Cyber Security Awareness Month #CyberAware. #15DayPrivacyChallenge.

#15DayPrivacyChallenge, #CyberAware, 15 Day Privacy Challenge, good security practices, Practical Privacy Coach, privacy

Privacy Collection Notice

Posted on October 17, 2016 by Jean Eaton in Blog

October is CyberSecurity Awareness Month! Information Managers is celebrating by hosting our annual 15 Day Privacy Challenge. The 15 Day Privacy Challenge is a fun, no cost educational opportunity on privacy and security.

Privacy Challenge #3

Every time we gather information from a client, we're entering into a trust relationship with them. We trust them to provide accurate information, and they trust us to keep it private and safe.

So it's only fair that we are transparent with our clients about our policies and procedures regarding the collection and safe-keeping of their important confidential information. We want them to understand:

Why we are collecting their information
How we are using their information
How we are protecting their information
How our organization meets the rules and regulations of our industry

Where is your practice’s privacy collection notice?

Do you want to enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches?

Join us for the Free 15 Day Privacy Challenge for more tips, tools, and templates that you can use right away!

We are proud to be a Champion of National Cyber Security Awareness Month #CyberAware.

#15DayPrivacyChallenge, #CyberAware, 15 Day Privacy Challenge, Collection Notice, Practical Privacy Coach, privacy

Oath of Confidentiality

Posted on October 17, 2016 by Jean Eaton in Blog

October is CyberSecurity Privacy Awareness Month! Information Managers is celebrating by hosting our annual 15 Day Privacy Challenge. The 15 Day Privacy Challenge is a fun, no cost educational opportunity on privacy and security.

Privacy Challenge #2

Our patients and clients depend on us to keep their personal information private and confidential. And no matter your role in your organization, you have a part to play in keeping that information safe. So, does everyone in your office understand how privacy and confidentiality impact their roles? Organizations need to provide clear direction to all employees (not just those who handle confidential information regularly) regarding the collection and safe-keeping of this important data.

Everyone should demonstrate – on paper and in action – the following:

We respect the personal information you share with us
We will collect only the information necessary to do our jobs to provide services to you
We will keep it confidential
We will use it only for the purpose for which it was collected
We will disclose your personal information only with your permission

Does your healthcare practice have an oath of confidentiality? Do all staff – administration, support, maintenance, and professional – sign the oath?

Do you want to enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches?

Join us for the Free 15 Day Privacy Challenge for more tips, tools, and templates that you can use right away!

We are proud to be a Champion of National Cyber Security Awareness Month #CyberAware.

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Do you want to enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches?

Posted on September 18, 2016 by Jean Eaton in Archive

Is this you?

Paul clicked on a link in an email that encrypted all his data on his computer and now he has to pay a ransom to get the data back.

Mary used her work email address to register for the course, “Ready to leave your job?” Now her boss thinks that she is looking for a new job.

Alice did not follow your clinic policies and procedures properly and she left a confidential message with the wrong patient.

Bob is a new employee and will start his orientation tomorrow.

They each use the internet for their personal lives and as an employee. You need to know the best practices on the internet and how to protect your personal information. It's easy once you know how!

The 15 Day Privacy Challenge is a fun, FREE educational opportunity on privacy and security that you can use at home or at work. Enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches when you use these practical tips, tools, and resources.

This free course is ideal for businesses, healthcare practices, or clubs and their privacy officers, employees, and their families.

The course is free – there is no risk to you and you will see that the 15 Day Privacy Challenge is the perfect way to make small changes easily that can improve the privacy and security of your information right away!

October is Cyber Security Awareness Month and Information Managers is celebrating by hosting our annual 15 Day Privacy Challenge.

The 15 Day Privacy Challenge starts October 14th, for fifteen days.

The challenge includes tasks centered on a privacy or security best practice. Each challenge includes a short description about why this practice is important, how to get started, and links to additional resources. Each challenge will take approximately 15 minutes to complete.

Businesses and healthcare providers are legally responsible to ensure that every employee, contractor, and vendor receives privacy and security training, including cyber awareness. Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by being up to date on privacy and security best practices.

Training is the cornerstone of every privacy and security program.

People love games, challenges, and cyber competitions to create variety and interest in privacy and security best practices. The 15 Day Privacy Challenge uses a variety of multi-media content that everyone in your practice can understand. Privacy awareness training alone won’t guarantee that mistakes or errors in judgement won’t happen, but Privacy Awareness Training is your logical first step.

privacy-challenge-information-managers-event-fb-2016-nolink

The 15 Day Privacy Challenge starts October 14th, for fifteen days.

The 15 Day Privacy Challenge includes easy to access on-line resources delivered each day. You will have access to all of the resources for one year on the website.

BONUS – access to discussion group with other participants to share your tips.

The 15 Day Privacy Challenges includes:

Posters
Short articles with practical information
Videos
Infographics
Links to additional free resources
Certificate of completion

The 15 Day Privacy Challenge includes practical tips on:

Confidentiality
Privacy Collection
Manage USB Sticks and Mobile Devices
Computer Backup
Computer Security
Spam email, Phishing emails, Spear-phishing
Privacy Officer Education
The Right to Access Your Own Personal Information
Change Your Passwords
Employee Orientation
Social Media
Risk Assessment
Privacy Breach Reporting

At the end of the challenge, you will receive a printable poster, bragging rights, and an opportunity to win a draw for a small prize basket (Canadian participants, only).

You will also have many more tools to add to your privacy tool box!

You can do this yourself or make it a team event. The finished tasks and poster will contribute to your business' Privacy Management Program. Proudly display your poster to your co-workers and customers to show the steps you have taken to manage privacy and security.

Successful challengers might also find that this qualifies for CPE credits, too!

Register for the 15 Day Privacy Challenge!

The course is free – there is no risk to you and you will see that the 15 Day Privacy Challenge is the perfect way to make small changes easily that can improve the privacy and security of your information right away!

Register right away while this is fresh in your mind! You won’t want to miss a single one!

#15DayPrivacyChallenge, #CyberAware, 15 Day Privacy Challenge, healthcare, Practical Privacy Coach, Practice Management Mentor, privacy, privacy awareness, privacy officer, security, security awareness, training

June 21 2016 Practice Management Q&A – Members Only

Posted on July 7, 2016 by Jean Eaton in Archive

Tuesday, June 21, 2016 at 10:30 am MDT

Welcome to June's live Practice Management Q&A with Jean Eaton, Your Practice Management Mentor.

Below you will be able to view the presentation, hear the audio, and participate in the chat and ask questions.

June Q&A topics include:

Our clinic shares common reception and lobby areas with another healthcare provider. We can see and overhear patients and conversations. What can we do to improve privacy for our patients?
Can you suggest some ways to inform our patients about our office procedures? We don't want posters all over walls!

Send your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips and more!

Have a question?

Send an email to Jean at jean[at]informationmanagers dot ca.

Recorded live June 21, 2016

Don't forget to download these resources!

Oath of Confidentiality – Affiliates Information For Our Patients Template

Are you a member of the Information Managers Network?

You can access all the replays from your membership account.

I'm a member of Information Managers' Network

Not a member, yet? Become one today!

I want to know more about being a member of Information Managers' Network

Practice Management Q&A series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

clinic management, health care, healthcare, healthcare practice management, Practical Privacy Coach, practice management, Practice Management Mentor

Not Sure if Social Media is Right for Your Healthcare Practice? – Members Only

Posted on June 16, 2016 by Jean Eaton in Members Only, PMN Replay

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Janet M. Kennedy of Get Social Health, you will learn how social media can promote your business and keep your patients engaged without breaking privacy laws!

Whenever a patient Googles your practice – even just to get your address and directions, any social media links that mentions your healthcare practice will appear.
You must manage your social media profile even if you are not ‘doing’ social media.
Your patients and their families, employees and colleagues are using social media.

Is social media right for your healthcare practice?

You’re a busy healthcare practitioner or practice manager. You don't have the budget for a marketing team to help you. How can a small healthcare practice engage in social media?

Get up to speed – fast – on the essentials of social media for healthcare.

Recorded Live Thursday, June 9, 2016

“Not Sure if Social Media is Right for Your Healthcare Practice?”

with Janet M. Kennedy

Download this Learning Resource Guide Now!

More about Janet M. Kennedy

As a career marketing and business woman, Janet Kennedy has a strong appreciation of the power of social media. Her goal is for Get Social Health to encourage healthcare systems and physician practices to enter social media and begin engaging with patients, community, and practitioners.

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip: Put this link in your calendar for Thursdays at 12 noon MDT. Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

Replay will be available for a limited time . . . unless . . .

If you are a member of Information Managers Network you will have continued access to the replay and resources ‘forever' (as long as the internet is around).

You can return to this page (mark it as a favourite in your menu bar) – or from your Members Account Login – https://informationmanagers.ca/account/

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

Get Social Health, health, healthcare, healthcare podcast, Information Managers, Janet M. Kennedy, Jean L. Eaton, Not Sure if Social Media is Right for Your Healthcare Practice? Physicians, podcast, Practical Privacy Coach, practice management, practice management nuggets, social media, webinar

Not Sure if Social Media is Right for Your Healthcare Practice? – Live

Posted on June 8, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Janet M. Kennedy of Get Social Health, you will learn how social media can promote your business and keep your patients engaged without breaking privacy laws!

Whenever a patient Googles your practice – even just to get your address and directions, any social media links that mentions your healthcare practice will appear.
You must manage your social media profile even if you are not ‘doing’ social media.
Your patients and their families, employees and colleagues are using social media.

Is social media right for your healthcare practice?

You’re a busy healthcare practitioner or practice manager. You don't have the budget for a marketing team to help you. How can a small healthcare practice engage in social media?

Get up to speed – fast – on the essentials of social media for healthcare.

Recorded Live Thursday, June 9, 2016

“Not Sure if Social Media is Right for Your Healthcare Practice?”

with Janet M. Kennedy

Download this Learning Resource Guide Now!

More about Janet M. Kennedy

As a career marketing and business woman, Janet Kennedy has a strong appreciation of the power of social media. Her goal is for Get Social Health to encourage healthcare systems and physician practices to enter social media and begin engaging with patients, community, and practitioners.

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip: Put this link in your calendar for Thursdays at 12 noon MDT. Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

Replay will be available for a limited time . . . unless . . .

If you are a member of Information Managers Network you will have continued access to the replay and resources ‘forever' (as long as the internet is around).

You can return to this page (mark it as a favourite in your menu bar) – or from your Members Account Login – https://informationmanagers.ca/account/

Are you a member of the Information Managers Network?

You can access all the replays from your membership account.

I’m a member of Information Managers’ Network

Not a member, yet? Become one today!

I want to know more about being a member of Information Managers’ Network

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

Get Social Health, health, healthcare, healthcare podcast, Information Managers, Janet M. Kennedy, Jean L. Eaton, Not Sure if Social Media is Right for Your Healthcare Practice? Physicians, podcast, Practical Privacy Coach, practice management, practice management nuggets, social media, webinar

Not Sure if Social Media is Right for Your Healthcare Practice?

Posted on June 8, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Janet M. Kennedy of Get Social Health, you will learn how social media can promote your business and keep your patients engaged without breaking privacy laws!

Whenever a patient Googles your practice – even just to get your address and directions, any social media links that mentions your healthcare practice will appear.
You must manage your social media profile even if you are not ‘doing’ social media.
Your patients and their families, employees and colleagues are using social media. Why aren't you?

Is social media right for your healthcare practice?

You’re a busy healthcare practitioner or practice manager. You don't have the budget for a marketing team to help you. How can a small healthcare practice engage in social media?

Get up to speed – fast – on the essentials of social media for healthcare.

Live Thursday, June 9, 2016

Join us for Practice Management Nugget Webinar

For Your Healthcare Practice

“Not Sure if Social Media is Right for Your Healthcare Practice?”

with Janet M. Kennedy

Register for the Free Webinar Here!

More about Janet M. Kennedy

As a career marketing and business woman, Janet Kennedy has a strong appreciation of the power of social media. Her goal is for Get Social Health to encourage healthcare systems and physician practices to enter social media and begin engaging with patients, community, and practitioners.

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip: Put this link in your calendar for Thursdays at 12 noon MDT. Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

Replay will be available for a limited time . . . unless . . .

If you are a member of Information Managers Network you will have continued access to the replay and resources ‘forever' (as long as the internet is around).

You can return to this page (mark it as a favourite in your menu bar) – or from your Members Account Login – https://informationmanagers.ca/account/

Are you a member of the Information Managers Network?

You can access all the replays from your membership account.

I’m a member of Information Managers’ Network

Not a member, yet? Become one today!

I want to know more about being a member of Information Managers’ Network

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

Get Social Health, health, healthcare, healthcare podcast, Information Managers, Janet M. Kennedy, Jean L. Eaton, Not Sure if Social Media is Right for Your Healthcare Practice? Physicians, podcast, Practical Privacy Coach, practice management, practice management nuggets, social media, webinar