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Celebrate International Podcast Day!

Posted on September 29, 2016 by Jean Eaton in Blog

Did you know?

Sept 30 2016 is International Podcast Day! Information Managers host a regular webinar and podcast,

 

Practice Management Nuggets Webinar and Podcasts for Your Healthcare Practice

 

The perfect lunch break for busy practice managers – only 30 minutes and it’s free!

Practice Management Nuggets Webinars is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices.

Topics include things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away.

And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics on how they made their clinics and businesses a success!

I like surrounding myself with practice managers and healthcare providers just like you who want to start, grow, and improve their practices. I want to help you with more great tips, tools, templates, and training that you can use right away.

 

What is the elephant in the room?

Elephant-in-the-FileRoom_InformationManagersEvery practice has a pink elephant. It’s that problem in your practice management that just never quite gets fixed. You’ve created work-arounds or promise that you will get to it—someday. At Practice Management Nuggets I help you deal with the elephant in the room. I search for guest experts who will share their #1 Tip with you. Together, we can address the elephant in the room.

 

What topics do you want to discuss?

Let me know if there is a topic or guest expert that you want to hear on Practice Management Nuggets Webinars and Podcasts for Your Healthcare Practice.

Subscribe to the podcast on Stitcher or om iTunes.

Click here to see all the episodes available on Stitcher!

Click here to see all the episodes available on Stitcher!

Subscribe_itunes_rectangle_sign_bent_10841_edited-2-300x80

Click here to see all the episodes available on iTunes.

 

 

 

 

 

International Podcast Day, iTunes, podcast, Stitcher

How to Effectively De-escalate an Angry Patient – Live

Posted on July 21, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Monique Caissie,  you will learn How to Effectively De-escalate an Angry Patient.

Have you ever been challenged by a patient who is demanding and disruptive and rude?

We have all been there. Monique will help us with tips, scripts and strategies to help you manage these difficult situations with empathy and assertiveness. Invite your staff, colleagues and co-workers to join in the discussion, too!

Communicate Strategically with Difficult People…even if they drive you CRAZY!

 

Join us for the webinar with Monique, and explore these strategies that you can use to de-escalate a patient’s anger

1. Listening and curiosity

2.Empathy and validation

3.What to say

4.Find out what they want

5.Offer alternatives or suggestions

6.Help them save face

 

Recorded Live on Thursday, July 21, 2016

 How to Effectively De-escalate an Angry Patient

with Monique Caissie

 

Send a question by email:

Download Your Resources:

Learning Resources Guide 6 Point Tip Sheet to De-escalate Anger Great Big Book of Signs – Instant Download

 

Bonus from Monique

How To Ask For What You Want Cheat Sheet

 

 

Meet Monique

Monique Caissie LaughingI am a recovering doormat. Over the last 30 years, whenever I learned one of the secrets of confident communication, I couldn’t wait to share it with others struggling with challenging relationships.  As a former crisis interventionist, counsellor and educator, I have impacted thousands of people to have better conversations with others who drive them CRAZY!

 

hosted by Jean L. Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

#CommunicateConfidently, #PracticeManagementNugget, assertiveness, bullying, Collaboration, Communication, confidence, Monique Caissie, podcast, Practice Management Nugget, resilience, speaker

The 3 R’s to Building Resilience in Your Healthcare Business – Members Only

Posted on July 14, 2016 by Jean Eaton in Members Only, PMN Replay

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

 

Recorded Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji


Get your Free Download from Zaheen – 7 Habits of Resilient Women

Download the Learning Resources Guide Here

 


 

ZaheenNanji-new-Quotes-create-a-mindset

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

 

 

 


hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We've made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time.  You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

#resiliencereflex, emotional resilience, health care, healthcare, podcast, Practice Management Nugget, resilience, Resilience Champion, webinar, Zaheen Nanji

How to Effectively De-escalate an Angry Patient

Posted on June 16, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Monique Caissie,  you will learn How to Effectively De-escalate an Angry Patient.

Have you ever been challenged by a patient who is demanding and disruptive and rude?

We have all been there. Monique will help us with tips, scripts and strategies to help you manage these difficult situations with empathy and assertiveness. Invite your staff, colleagues and co-workers to join in the discussion, too!

Communicate Strategically with Difficult People…even if they drive you CRAZY!

 

Join us for the webinar with Monique, and explore these strategies that you can use to de-escalate a patient’s anger

1. Listening and curiosity

2.Empathy and validation

3.What to say

4.Find out what they want

5.Offer alternatives or suggestions

6.Help them save face

 

 

 

Thursday, July 21, 2016

Join us for the Free Practice Management Nugget Webinar for

Your Healthcare Practice

How to Effectively De-escalate an Angry Patient

with Monique Caissie

 

Register for the webinar here!

 

Meet Monique

Monique Caissie LaughingI am a recovering doormat. Over the last 30 years, whenever I learned one of the secrets of confident communication, I couldn’t wait to share it with others struggling with challenging relationships.  As a former crisis interventionist, counsellor and educator, I have impacted thousands of people to have better conversations with others who drive them CRAZY!

 

hosted by Jean L. Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

#CommunicateConfidently, #PracticeManagementNugget, assertiveness, bullying, Collaboration, Communication, confidence, Monique Caissie, podcast, Practice Management Nugget, resilience, speaker

Not Sure if Social Media is Right for Your Healthcare Practice? – Members Only

Posted on June 16, 2016 by Jean Eaton in Members Only, PMN Replay

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Janet M. Kennedy of Get Social Health, you will learn how social media can promote your business and keep your patients engaged without breaking privacy laws!

  • Whenever a patient Googles your practice – even just to get your address and directions, any social media links that mentions your healthcare practice will appear.
  • You must manage your social media profile even if you are not ‘doing’ social media.
  • Your patients and their families, employees and colleagues are using social media.

 

Is social media right for your healthcare practice?

You’re a busy healthcare practitioner or practice manager. You don't have the budget for a marketing team to help you. How can a small healthcare practice engage in social media?

Get up to speed – fast – on the essentials of social media for healthcare.

 

Recorded Live Thursday, June 9, 2016

“Not Sure if Social Media is Right for Your Healthcare Practice?”

with Janet M. Kennedy

 

Download this Learning Resource Guide Now!

 

Janet M Kennedy

More about Janet M. Kennedy

As a career marketing and business woman, Janet Kennedy has a strong appreciation of the power of social media. Her goal is for Get Social Health to encourage healthcare systems and physician practices to enter social media and begin engaging with patients, community, and practitioners.

 

 

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip: Put this link in your calendar for Thursdays at 12 noon MDT. Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

 

Replay will be available for a limited time . . . unless . . .

If you are a member of Information Managers Network you will have continued access to the replay and resources ‘forever' (as long as the internet is around).

You can return to this page (mark it as a favourite in your menu bar) – or from your Members Account Login – https://informationmanagers.ca/account/

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

Get Social Health, health, healthcare, healthcare podcast, Information Managers, Janet M. Kennedy, Jean L. Eaton, Not Sure if Social Media is Right for Your Healthcare Practice? Physicians, podcast, Practical Privacy Coach, practice management, practice management nuggets, social media, webinar

The 3 R’s to Building Resilience in Your Healthcare Business

Posted on June 16, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

 

Recorded Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji


Get your Free Download from Zaheen – 7 Habits of Resilient Women

Download the Learning Resources Guide Here

 


 

ZaheenNanji-new-Quotes-create-a-mindset

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

 

 

 


hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We've made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time.  You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

#resiliencereflex, emotional resilience, health care, healthcare, podcast, Practice Management Nugget, resilience, Resilience Champion, webinar, Zaheen Nanji

Are Patient and Family Centred Care and Engagement Just Passing Fads? – Members Only

Posted on June 9, 2016 by Jean Eaton in PMN Replay

In this 30-minute Practice Management Nugget Webinar with Jessica Giesbrecht of HealthCareCAN/CHA Learning you will learn more about the opportunity for you to become a leader throughout and across the health system, and improve the care experience for patients and their caregivers and their loved ones.

Are Patient and Family Centred Care and Engagement Just Passing Fads?

Patient and family centred care (PFCC) refers to an approach to health care that strengthens the relationships between the patient and family and the healthcare providers. This is based on care that is compassionate, promotes dignity and respect, involves patients and families as partners in their own care.  PFCC builds collaborators in the health system, and enables information sharing. It applies to all parts of the continuum of care from primary care to acute care, community care and long term care. It also involves all members of the healthcare team – from governors and senior leads to front line clinicians and support services.

Jessica Giesbrecht is the Director, Quality, Performance & Evaluation at HealthCareCAN/CHA Learning and is excited to share with you a new opportunity for you to learn more about patient and family centred care.

If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to  improve the care experience for patients and their caregivers and their loved ones then jump onboard with this amazing and insightful interview with expert Jessica Giesbrecht where we'll help you to take your patient and family centred care results to the next level.

“Patient-centred care and engagement are concepts that are on the lips of healthcare professionals and organizations across the country and internationally, but how do we get from theory to practice?”

 

Ask a question –
 

Learning Resources Guide – Download this! CHA Patient Centred Experience Design

 

Jessica will explain

  • What is patient and family centred care (PFCC) approach to healthcare?
  • What is  the research, knowledge about patient and family-centred care, engagement and experience
  • What are the big challenges in patient and family centred care right now?
  • The patient and family centred care model – how to make it Work!

Patient-Centred Experience and Design Program.

Lead the Design and Improvement of Patient and Family-Centred Healthcare.

Jessica_Giesbrecht_2016Jessica Giesbrecht  is the Director of Quality, Performance and Evaluation with HealthCareCAN (formerly the Canadian Healthcare Association), working in the organization’s professional development division CHA Learning. She develops and manages online education programs in the areas of Health Information Management and those related to healthcare quality, safety and performance. Jessica has been a health information management professional for 14 years and has worked in quality improvement and patient safety for a decade in various parts of the continuum of care.

Jessica holds a Master’s degree in Public Administration and a Bachelor’s degree in Health Administration and is also a certified Health Information Management Professional. Recently, she has led the development of CHA Learning’s newest program: Patient-Centred Experience & Design and is passionate about helping healthcare organizations and professionals to embed patient and family centred care and engagement processes in a comprehensive and meaningful way.



hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

 

Replay will be available for a limited time . . . unless . . .

If you are a member of Information Managers Network you will have continued access to the replay and resources ‘forever' (as long as the internet is around).

You can return to this page (mark it as a favourite in your menu bar) – or from your Members Account Login – https://informationmanagers.ca/account/

 

Are you a member of the Information Managers Network?

You can access all the replays from your membership account.

 I’m a member of Information Managers’ Network

Not a member, yet? Become one today!

I want to know more about being a member of Information Managers’ Network

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

CHA Learning, health care, healthcare procedures, HealthCareCAN, Patient and family centred care, Patient-Centred Experience and Design, PFCC, podcast, practice management, webinar

Not Sure if Social Media is Right for Your Healthcare Practice? – Live

Posted on June 8, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice  with Janet M. Kennedy  of Get Social Health, you will learn how social media can promote your business and keep your patients engaged without breaking privacy laws!

  • Whenever a patient Googles your practice – even just to get your address and directions, any social media links that mentions your healthcare practice will appear.
  • You must manage your social media profile even if you are not ‘doing’ social media.
  • Your patients and their families, employees and colleagues are using social media.

 

Is social media right for your healthcare practice?

You’re a busy healthcare practitioner or practice manager. You don't have the budget for a marketing team to help you. How can a small healthcare practice engage in social media?

Get up to speed – fast – on the essentials of social media for healthcare.

 

Recorded Live Thursday, June 9, 2016

“Not Sure if Social Media is Right for Your Healthcare Practice?”

with Janet M. Kennedy

 

Download this Learning Resource Guide Now!

 

Janet M Kennedy

More about Janet M. Kennedy

As a career marketing and business woman, Janet Kennedy has a strong appreciation of the power of social media. Her goal is for Get Social Health to encourage healthcare systems and physician practices to enter social media and begin engaging with patients, community, and practitioners.

 

 

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

 

Replay will be available for a limited time . . . unless . . .

If you are a member of Information Managers Network you will have continued access to the replay and resources ‘forever' (as long as the internet is around).

You can return to this page (mark it as a favourite in your menu bar) – or from your Members Account Login – https://informationmanagers.ca/account/

 

Are you a member of the Information Managers Network?

You can access all the replays from your membership account.

 I’m a member of Information Managers’ Network

Not a member, yet? Become one today!

I want to know more about being a member of Information Managers’ Network

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

Get Social Health, health, healthcare, healthcare podcast, Information Managers, Janet M. Kennedy, Jean L. Eaton, Not Sure if Social Media is Right for Your Healthcare Practice? Physicians, podcast, Practical Privacy Coach, practice management, practice management nuggets, social media, webinar

Not Sure if Social Media is Right for Your Healthcare Practice?

Posted on June 8, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice  with Janet M. Kennedy  of Get Social Health, you will learn how social media can promote your business and keep your patients engaged without breaking privacy laws!

  • Whenever a patient Googles your practice – even just to get your address and directions, any social media links that mentions your healthcare practice will appear.
  • You must manage your social media profile even if you are not ‘doing’ social media.
  • Your patients and their families, employees and colleagues are using social media. Why aren't you?

 

Is social media right for your healthcare practice?

You’re a busy healthcare practitioner or practice manager. You don't have the budget for a marketing team to help you. How can a small healthcare practice engage in social media?

Get up to speed – fast – on the essentials of social media for healthcare.

 

Live Thursday, June 9, 2016

Join us for Practice Management Nugget Webinar

For Your Healthcare Practice

“Not Sure if Social Media is Right for Your Healthcare Practice?”

with Janet M. Kennedy

Register for the Free Webinar Here!

 

 

Janet M Kennedy

More about Janet M. Kennedy

As a career marketing and business woman, Janet Kennedy has a strong appreciation of the power of social media. Her goal is for Get Social Health to encourage healthcare systems and physician practices to enter social media and begin engaging with patients, community, and practitioners.

 

 

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

Register for Practice Management Nuggets Webinar!

 

 

Replay will be available for a limited time . . . unless . . .

If you are a member of Information Managers Network you will have continued access to the replay and resources ‘forever' (as long as the internet is around).

You can return to this page (mark it as a favourite in your menu bar) – or from your Members Account Login – https://informationmanagers.ca/account/

 

Are you a member of the Information Managers Network?

You can access all the replays from your membership account.

 I’m a member of Information Managers’ Network

Not a member, yet? Become one today!

I want to know more about being a member of Information Managers’ Network

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

Get Social Health, health, healthcare, healthcare podcast, Information Managers, Janet M. Kennedy, Jean L. Eaton, Not Sure if Social Media is Right for Your Healthcare Practice? Physicians, podcast, Practical Privacy Coach, practice management, practice management nuggets, social media, webinar

Are Patient and Family Centred Care & Engagement Just Passing Fads?

Posted on May 26, 2016 by Jean Eaton in Blog

Learn how to implement patient and family centred approaches in healthcare organizations and teams.

If you work in healthcare and want to learn how you can support patients and their family to be better engaged and better outcomes this course is for you!

If you work in healthcare and want to improve patient safety, improve provider and staff engagement, and increase efficiency in your healthcare practice, this is for you!

If you work in healthcare – community, long term care, acute care, diagnostic and more – this course is for you! No academic pre-requisites required.

If you want tools, templates, and support from experienced faculty and other students across Canada while you implement change in your healthcare practice this is for you!

The new course, Patient-Centred Experience and Design Program will help you lead the design and improvement of patient and family-centred healthcare. 

Watch the Practice Management Nugget Webinar for Your Healthcare Practice, “Are Patient and Family Centred Care & Engagement Just Passing Fads?” interview with Jessica Giesbrecht Director, Quality, Performance & Evaluation, HealthCareCAN/CHA Learning.

CHA Learning, health care, healthcare procedures, HealthCareCAN, Patient and family centred care, Patient-Centred Experience and Design, PFCC, podcast, practice management, webinar
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