Zoom In Healthcare Is Easy!

Posted on September 12, 2021 by Meghan in Blog

Using Zoom in Healthcare is Here to Stay

In healthcare, it is important that patients trust you before they will share their personal information, listen to you, and before they will carry out your treatment recommendations.

In telemedicine, your patients need to be able to see your face, hear your voice in order to trust you.

When you appear confident on camera during telemedicine call this will build trust with your patient and remove distractions so that your patient better listens to your advice.

This on-line training will help you become more confident using Zoom for meetings, virtual care, and telemedicine.

The Communicate & Meet With Zoom in Your Healthcare Practice course will look at the basics of both joining and hosting a meeting, as well as the difference between the free and pro plan options.

Communicate and Meet with Zoom Training in Healthcare Video Cover

Communicate and Meet Using Zoom In Your Healthcare Practice

Online training

Are you using Zoom for your Telemedicine or Virtual Care Encounters? Build trust with your patients when you confidently use Zoom to Communicate and Meet.

Ideal for physicians, dentists, chiropractic, physio, optometry – every healthcare professional who use Zoom for telehealth, virtual care, or team meetings!

25 step-by-step videos to get started quickly and be successful with Zoom
Bonus downloadable Zoom instructions for patients
Bonus training: Easily Improve Your Video Conference Presence with Lauren Sergy
Bonus: Virtual Care Workflow
Bonus: Virtual Background templates and training

New to Zoom?

If you are new to Zoom, I suggest that you follow the on-screen videos step by step.

If you are familiar with Zoom, and just need to dig a little deeper into the advanced settings or have specific questions, you can select the training that would most help you.

Note: This training is not specific to Zoom Healthcare; however, many of the features are similar between the public and the Healthcare versions of Zoom.

The Practice Management Success Tip, Communicate and Meet Using Zoom In Your Healthcare Practice, will help you

Gain your patients' trust.
Communicate confidently on-camera with your patients and your employees.
Document your new virtual workflow process.
Present yourself professionally.

Show Me Communicate and Meet Using Zoom In Your Healthcare Practice

healthcare, healthcare business, medical, physician, small business, Social Media for the Small Healthcare Practice, telehealth, telemedicine, template, videoconferencing, virtual care, zoom

Here’s a Common Telehealth Workflow Process

Posted on April 22, 2020 by Meghan in Blog

With so many changes to daily lives and schedules due to COVD-19, healthcare practices are also changing. I think that these experiences have probably advanced telehealth, virtual care, and digital health initiatives ten years in the space of six weeks.

If you have been experiencing a whiplash headache from the speed of the changes to your practice management, you are not alone!

I am committed to help you with policy, procedure, and privacy impact assessment templates and resources to support you as you implement remote working and virtual care for your patients.

Use these policy and procedure and privacy impact assessment templates to help you provide virtual care while remote working and maintain reasonable safeguards to protect the privacy and security of personal health information.

If you are moving into remote working and virtual care or telehealth, it’s important that you have anticipated the risk to privacy, confidentiality, and security of patient information and have planned appropriate safeguards to prevent harm.

Patients don’t always know to ask questions about the risks of using new virtual care technology. Custodians and clinicians have a responsibility under the Health Information Act to inform patients about any additional risks to their privacy and health information while using technology in new ways. You could include this in your workflow when the patient appointment is made and the receptionist provides this information. Immediately prior to the on-line consultation, the clinician may review the collection consent and respond to questions from the patient before beginning the clinical encounter.

You might also have a legal requirement in Alberta to submit a privacy impact assessment to the Office of the Information and Privacy Commissioner.

If your healthcare practice is implementing remote working or virtual care, you need to notify the OIPC.

Health information is sensitive information. Reasonable efforts must be made to ensure that identifying and sensitive information is protected from unauthorized access, loss, or damage during and outside work hours. What a custodian may consider is reasonable efforts during a pandemic may be different than reasonable efforts from normal circumstances.

In Alberta, section 64 of the Health Information Act (HIA) requires custodians to prepare a privacy impact assessment (PIA) and submit it to the Office of the Information and Privacy Commissioner (OIPC) of Alberta prior to implementing a new administrative or technical process in a healthcare practice.

During the pandemic, the OIPC of Alberta requests an email now to outline your implementation plan. Then, promise to follow-up with a Privacy Impact Assessment submission in a few weeks.

Remote Working and Virtual Care Policy, Procedure, and PIA Templates

Templates are a time-saving tool for anyone looking to move into remote working, telehealth or virtual care solutions. Your on-line course includes instant access to checklists and resources to help you select the best virtual care options.

The policies and procedures templates will help every clinician thinking of authorizing some (or all) of your staff to remote work from home and / or provide virtual care while ensuring the privacy and security of health information.

The templates are delivered to you inside the on-line course management platform called Ruzuku. The instructions and the templates are delivered in 6 lessons. The instructions in each lesson will take you less than 5 minutes each to read.

Then, you download the templates from Ruzuku to your computer and modify each template with your clinic-specific information. Editing the MS Word templates will take you about 3 hours. I can’t estimate the amount of time that you will require to read the templates, gather information and making decisions about your remote working and virtual care project.

As you build your policies and procedures and the supporting documents, you will copy and paste them into the key sections of your PIA.

Virtual Care Workflow

There are many ways to implement virtual care or telehealth in your practice. A common workflow process includes:

Schedule the Patient Appointment – Reception

Schedule the patient appointment in the EMR.

Telephone or send a secure email to the patient with the

Appointment confirmation and instructions on how to use the video conference solution;
Collection notice; and
Privacy Officer contact information.

Request the patient to sign or verbally consent to the use electronic communication.

Time of Appointment – MOA

Receptionist / MOA initiates the video conference call with the patient.

Ensure patient can connect and hear the audio / see the video or shared screen.

Verify the patient identity.

Invite the clinician to join the video conference / make host of the call.

Notice of Collection / Consent – Clinician

Introduce yourself.

Review the Notice of Collection and Consent and respond to any questions.

Confirm that the patient is in an appropriately private location.

Document Patient Encounter – Clinician

Confirm the patient’s understanding of the assessment and plan.

Arrange to send any prescriptions to pharmacies and any requisitions or referrals to the patient or the appropriate office/facility.

Complete the clinic note in the patient record.

Is Remote Working and Virtual Care Here To Stay?

Many practices are finding benefits to having flexibility to allow staff to work from home to accommodate illness, child care disruptions, and business continuity planning. Many patients are finding that they appreciate the convenience of accessing health services without parking, time off of work, or child care struggles. Sometimes, both clinicians and patients are discovering that this new modality has inspired a better understanding of the patient's home environment and creates opportunities to improve care and treatment.

I don't think we can put this genie back in the bottle. Remote working and virtual care will become a new normal – for some practices – at least on a part-time basis. Consequently, I recommend that you take the time needed now to get the procedures and safeguards right so that we protect the privacy, confidentiality, and security of health information, allow our clinicians to work to their full scope of practice, and provide the appropriate care and treatment in a way that is convenient for all parties.

I'm here to help you.

Take advantage of this offer to access the templates that will help you implement remote working and virtual care solutions in your practice.

Yes, I Want the Policy, Procedure and PIA Templates!

Not sure if remote working is right for your healthcare practice?

Check out the The Practice Management Success Tip, Remote Worker Privacy and Security Checklist, which will help you:

Determine if remote working is appropriate for your employees.
Identify what clinic / business resources need to be provided to the employee remote worker.
What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

Did you enjoy this article? If you’d like to look at similar posts, visit these links:

What Should I Do If I Think I Have COVID-19?

Do You Know Where Your Policies and Procedures Are?

Is Remote Working a Good Choice for Your Healthcare Practice?

Notice of Collection for Telemedicine and Virtual Health

healthcare, medical, pandemic, physician, PIA, rehab, remote working, risk assessment, telehealth, virtual care, virtual healthcare, workflow

Do You Need a PIA for Remote Working or Virtual Care?

Posted on March 31, 2020 by Meghan in Blog

If your healthcare practice is implementing remote working or virtual healthcare, you need to notify the OIPC.

The OIPC in Alberta requests in its notice of March 19, 2020, that custodians notify the Commissioner about new administrative practices or information systems.

How Do I Notify The OIPC?

Step 1: If you have implemented, or plan to soon implement remote working, virtual care or other administrative or technical changes in response to the COVID-19 pandemic, send an email to the OIPC to inform them, in general terms, about your plans.

Step 2: As soon as possible, submit a project specific Privacy Impact Assessment to the OIPC.

To help you get started with Step 1, I have prepared a sample email that you can use.

Yes, send me the Sample Email to the OIPC!

Not sure if remote working is right for your healthcare practice?

Check out the The Practice Management Success Tip, Remote Worker Privacy and Security Checklist, will help you:

Determine if remote working is appropriate for your employees.
Identify what clinic / business resources need to be provided to the employee remote worker.
What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

Did you enjoy this article? If you’d like to look at similar posts, visit these links:

What Should I Do If I Think I Have COVID-19?

Do You Know Where Your Policies and Procedures Are?

Is Remote Working a Good Choice for Your Healthcare Practice?

Notice of Collection for Telemedicine and Virtual Health

healthcare, medical, OIPC, pandemic, physician, PIA, remote working, risk assessment, virtual healthcare, work from home

Notice of Collection for Telemedicine and Virtual Health

Posted on March 26, 2020 by Meghan in Blog

If you are using telemedicine or virtual health, you still need to provide a notice of collection of personal information.

The Advice to the Profession series from the College of Physicians and Surgeons of Alberta (CPSA) offers guidance documents to assist you in assessing the security risks and safeguards of electronic communications, such as telemedicine or virtual health.



From the College of Physicians and Surgeons of Alberta (CPSA):

COVID-19: Virtual Care

Electronic Communications & Security of Mobile Devices

Standard of Practice Telemedicine

Along with helping you the assess the appropriate safeguards you need to take to protect the privacy and confidentiality of personal health information, the CPSA Advice also advises healthcare practices to ensure they have the consent of patients before providing virtual healthcare.

The collection notice is important to ensure the privacy rights of patients. But the notice is rather wordy to say before every virtual health encounter with your patients.

How can I ensure consent?

I've made it easier for you. I've recorded an audio file that you can download and save to your cell phone. Play the audio notice of collection at the start of each telephone or video call to properly inform the patient before the consult.

When you download the Practice Management Success Tip, Remote Working Privacy and Security Checklist, you will receive an email with a link to the audio file.

I hope that the checklist and the audio file will help you to make good business decisions and, if this is the right fit for you, help you to provide virtual health to your patients.

You can use the collection notice below to prompt the clinician to ask the individual for their name and date of birth at the outset of the call.

If you are using a video conference call, you could also consider having the patient display their photo ID to the camera.

Remember – don't use the record feature for the video conference call!

If you are using a video conferencing, patient portal or other third party platform, direct the patient to review the privacy policy of the provider, too.

The clinician then documents in the patient's chart that the patient's identity was verified by having the patient verbally provides their name, date of birth (and/or photo ID).

Script – Notice Of Collection

Unregulated virtual care technologies increase the risk that your personal health information may be intercepted or disclosed to third parties. These tools are being used as an extraordinary measure during the COVID-19 pandemic when regulated technology is not readily available, and the necessity to keep people from congregating or attending health facilities where they may be exposed to the COVID-19 virus is thought to outweigh the risk of personal privacy breaches on both a personal and population health basis.

By providing your information, during this teleconference or video conference call, you agree to let us collect, use, or disclose your personal health information through video or audio communications in order to provide you with care.

You will be asked to state your full name and date of birth will confirm your identity and ensure accurate record keeping.

Continuing with this telephone or video conference call indicates your consent to the collection of your personal information as authorized under the Health Information Act of Alberta.

Download The Remote Worker Privacy and Security Checklist

And get the Collection Notice audio for FREE.

The Practice Management Success Tip, Remote Worker Privacy and Security Checklist, will help you

Determine if remote working is appropriate for your employees.
Identify what clinic / business resources need to be provided to the employee remote worker.
What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

Did you enjoy this article? If you’d like to look at similar posts, visit these links:

What Should I Do If I Think I Have COVID-19?

Do You Know Where Your Policies and Procedures Are?

Remote Working and Virtual Care Policies Procedures PIA Templates

healthcare, medical, notice of collection, pandemic, physician, remote working, risk assessment, work from home

Is Remote Working A Good Choice For Your Healthcare Practice?

Posted on March 23, 2020 by Jean Eaton in Blog

In our healthcare practices, we have policies and procedures to identify the reasonable safeguards we need to take to protect personal and health information entrusted to us. But when employees complete their roles off-site, due to personal circumstances or to ensure business continuity in unusual situations, we need to take action to ensure reasonable safeguards are in place to protect the privacy, confidentiality, and security of personal health information.

Remote Work May Be Available To Employees

Working from home is at the sole discretion of the custodian and owner of the clinic. Examples when this may be applicable include:

Business continuity – due to technical, physical, or other unusual circumstances.
Work levelling – volumes of work are distributed to another location usually for a short duration.
Illness / personal circumstances – where an employee is unable to report to work at the clinic but can continue to complete their roles off-site.

Some administrative tasks in a healthcare office – for example, incoming phone calls, appointment booking, appointment reminders, billing, and/or transcription – could be done from a home office environment. Sometimes even follow-up and consultations from the healthcare provider can be done remotely, too.

The healthcare provider or custodian is ultimately responsible to ensure the secure collection, use, and disclosure of health information.

For the purposes of this article, the ‘custodian’ may be the healthcare provider defined by the HIA, or the lead healthcare provider or owner in your practice.

In Alberta, a ‘custodian’ is defined under the Health Information Act as a health services provider who is designated in the regulations as a custodian, or who is within a class of health services providers that is designated in the regulations. HIA section 1(1)(f)(ix)

This includes:

Physicians
Pharmacists
Optometrists
Opticians
Chiropractors
Midwives
Podiatrists
Denturists
Dentists and dental hygienists
Registered nurses

Is Remote Working Good for Your Business?

As the custodian, you must decide if remote working is a good option for your business. When you decide that this is a viable option for your business, you then need to:

Determine if remote working is appropriate for your employees.
Identify what clinic / business resources need to be provided to the employee remote worker.
What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

Likely you will continue to have both on-site and remote workers. The custodian will decide what ratio is appropriate to provide patient care and business goals on both a short term and a long term basis.

Regulations, Standards, Policy

Each healthcare business has multiple sources of sensitive information, including employee, financial, business, and health information. Custodians and owners have a responsibility under a variety of regulations, professional practice standards, and internal policies to protect the privacy, confidentiality, and security of personally identifying information (PII).

During a public health crisis, privacy laws still apply, but they are not a barrier to appropriate information sharing.

Privacy Impact Assessments

In Alberta, section 64 of the Health Information Act (HIA) requires custodians to prepare a privacy impact assessment (PIA) and submit it to the Office of the Information and Privacy Commissioner (OIPC) of Alberta prior to implementing a new administrative or technical process in a healthcare practice.

The OIPC in Alberta requests in its notice of March 19, 2020, that custodians notify the Commissioner about new administrative practices or information systems. Your submission to the OIPC should include a description of what the new program is meant to achieve and any safeguards for health information.

Standards

Your professional college may also have standards of practice and recommendations that impact your decision to implement remote working or virtual healthcare.

The Advice to the Profession series from the College of Physicians and Surgeons of Alberta (CPSA) offers guidance documents to assist you in assessing the security risks and safeguards of electronic communications, including laptops and mobile devices, to further assist you to determine appropriate safeguards.



From the College of Physicians and Surgeons of Alberta (CPSA):

COVID-19: Virtual Care

Electronic Communications & Security of Mobile Devices

Standard of Practice Telemedicine

Review Your Current Policies and Procedures

Don’t cut corners. Instead, build privacy into your decision. Create, review, and update your policies and procedures.

Use the Remote Worker Privacy and Security Checklist to help you document your decisions and expectations with eligible employees.

You may also need to consult your information technology support providers to ensure up-to-date computer and network security has been implemented.

Virtual Healthcare

Healthcare providers may consider providing virtual healthcare services to their patients. The healthcare provider may be at their usual clinic or office location and use all of their existing systems and tools to access patient records in paper or electronic medical records (EMR).

Alternatively, the healthcare provider may be working remotely, too. The same privacy, confidentiality, and security safeguards applies to their home working location.

If you are choosing to implement a new virtual healthcare solution specifically to respond to the current public health emergency, the Office of the Information and Privacy Commissioner (OIPC) of Alberta advises that

“ . . .custodian[s] need to determine what are reasonable safeguards in the circumstances and be prepared to justify their decision. Health custodians should also ensure individuals are aware of any heightened risks to privacy as a result of a new administrative practice or information system being implemented.”

Remember, you can leverage existing technology – like the telephone – to keep in touch with your patients. This likely would not be considered a new administrative or technological practice that would require a PIA. This might also be a great time to fully implement your current patient portal functionality from your EMR vendor, too.

You may decide, based on your evaluation of the potential risks and what reasonable safeguards that you can quickly implement in response to the new public health emergency, that authorizing remote working or a new videoconferencing solution is not the best choice at this time.

Select the process that ensures continuity of care to the patient, including appropriate documentation in the patient record and the protection of the PII.

Reference

Notice: PIAs During Public Health Emergency, March 19, 2020, Office of the Information and Privacy Commissioner (OIPC) of Alberta

The Practice Management Success Tip, Remote Worker Privacy and Security Checklist, will help you

Determine if remote working is appropriate for your employees.
Identify what clinic / business resources need to be provided to the employee remote worker.
What reasonable safeguards need to be implemented to protect the privacy, confidentiality, and security of personal (health) information.

Show Me The Remote Worker Privacy and Security Checklist

Did you enjoy this article? If you’d like to look at similar posts, visit these links:

What Should I Do If I Think I Have COVID-19?

Do You Know Where Your Policies and Procedures Are?

assessment, healthcare, medical, pandemic, physician, remote working, risk assessment, template, work from home

Twitter Chat Tips

Posted on December 5, 2017 by Jean Eaton in Blog

On Thursday December 7, 2017 I’m hosting a Twitter Chat with Stephanie Clack!

Health Information Management professionals are ideally suited to support panel management

Health Information Management professionals are ideally suited to support panel management in community clinics that improves preventative and chronic illness patient care, access to care, and efficient clinic patient flow.

During the twitter chat, we will be discussing:

Panel management
Implementation steps in panel management
Skills you need to lead the panel management initiative in your healthcare practice
SAIT health information management program prepares HIM students in the role of panel managers
HIM students practicum placements in your healthcare practice to help you with your panel management program

If you are

Community healthcare clinic and want to know more about panel management
HIM professional looking for new, non-traditional opportunities
Clinic practice who could benefit from highly skilled students with extensive knowledge of medical terminology, healthcare service delivery, data extraction, data analysis, and workflow and process improvement eager to help you

Join us in the discussion! Here's how

Step 1: Register for the webinar with Stephanie Clack – Click HERE to register now!

Step 2: Join the Twitter Chat!

If you don’t have a Twitter account, you can read the conversation displayed on the webinar. You will be able to follow the conversation including the tips, resources, and contributions from clinic managers, HIM professionals, HIM students, and healthcare providers.

If you have a Twitter account, login to your Twitter account so that you can actively participate in the conversation. I’d love to hear from you about your panel management implementation or your questions about panel management.

This is a great opportunity for you to learn more about panel management, the role of panel manager, and this new opportunity for you to expand your skills in health information management and that improves preventative and chronic illness patient care, access to care, and efficient clinic patient flow.

Join us for the Twitter Chat – a virtual business networking event!

If you are new to chatting, see the step by step how-to guide here

Login to Twitter (or create a free account at Twitter.com)

Search #HIMPanel

Use the hashtag #HIMPanel in each of your tweets. This groups all of the conversations so that you can follow the discussion.

The host will post questions starting on Thursday December 7 at 12:45 a.m. MST.

Each question will be marked with Q (for question) and the number of the question.(i.e. Q1, Q2, etc.)

When you submit your answer, mark it with A (for answer) and the number of the original question so other participants can link your response with the correct question.

Join the discussion with other people participating in the Twitter Chat. For example, if you want to respond to a comment from our guest expert, Stephanie Clack, enter her Twitter handle in your tweet “Thank you, Stephanie @SAIT, for your tips on how panel management is a good skill set for HIM professionals! #HIMPanel”.

Share with colleagues (those you know and who you haven’t met, yet!) what you know and relevant resources.

Learn.

Be polite and positive.

Have fun!

Follow up after the Tweet Chat

The live Twitter Chat will end at 1:15 p.m. You can review the conversation at any time by searching for the hashtag #HIMPanel.

You will probably meet new people – clinic managers, HIM professionals, HIM students, and healthcare providers – through the tweet chat. Follow the people behind those tweets and keep the conversation going. Introduce yourself and follow them back.

#HIMPanel, health care, Health Information Management, healthcare, panel management, physician, physician panel, primary healthcare, SAIT, School of Health and Public Safety Southern Alberta Institute of Technology, The Patient’s Medical Home, Twitter Chat, Twitter Chat Infographic

Are You Prepared for Panel Management?

Posted on December 4, 2017 by Jean Eaton in Archive

with Stephanie Clack, B. Ed., CHIM
Program Specialist and an instructor in the
Health Information Management program at SAIT

Live Thursday December 7th, 2017 12 Noon MST

The replay is ready! Available for a limited time.

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

Discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

update us on the changes in this primary health care strategy,
discuss career opportunities for HIM professionals, and
share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel. Discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

Discover How Panel Management Will Impact Your Practice!

Click on >> arrow to view the slides and listen if you have a speaker or headset. The webinar will appear in a new window. Keep this page open.

Or, you can listen to the audio through your telephone. Dial +1(425) 440-5010 (To dial a local number click here http://instantteleseminar.com/local/?pin=386568 Pin Code 386568#)

Download Your Learning Resources!

Learning Resources Guide_Stephanie_Panel_Management

HIM and Panel Management SAIT 2017

Chat – ask your questions here.

Questions? Send an email to Jean.

Featured Guest: Stephanie Clack, B.Ed., CHIM

Stephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry. As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.

New! Twitter Chat follows this webinar! #HIMPanel

Immediately after the interview with Stephanie Clack, I will be hosting a Twitter Chat.

Continue the discussion with Stephanie and other contributors who have implemented panel management, HIM professionals and students, and clinic managers.

This is a great opportunity for you to learn more about panel management, the role of panel manager, and this new opportunity for you to expand your skills in health information management that improves preventative and chronic illness patient care, access to care, and efficient clinic patient flow.

If you have a Twitter account, you can actively participate in the conversation. I’d love to hear from you about your panel management implementation or your questions about panel management. Login to your Twitter account and search for the hashtag: #HIMPanel.

If you don’t have a Twitter account, you can read the conversation displayed below. You will be able to follow the conversation including the tips, resources, and contributions from clinic managers, HIM professionals, HIM students, and healthcare providers.

Twitter Chat Activity: #HIMPanel

#HIMPanel Tweets

Are You Prepared for Panel Management?

Posted on December 4, 2017 by Jean Eaton in Blog, PMN Replay, Practice Management Nugget Interview

Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription renewal?

Would you like to have predictable billing cycles?

Are You Prepared for Panel Management?

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

With robust panel management, you can enjoy regularly scheduled patient visits, regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

Discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

update us on the changes in this primary health care strategy,
discuss career opportunities for HIM professionals, and
share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

Discover How Panel Management Will Impact Your Practice!

[clickToTweet tweet=”Panel management in clinics supports optimal patient care and efficient clinic patient flow. Learn more #HIMPanel” quote=”Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel”]

Join us for the FREE webinar:

Are You Prepared for Panel Management?

with Stephanie Clack, B. Ed., CHIM
Program Specialist and an instructor in the
Health Information Management program at SAIT

Recorded Live Thursday December 7th, 2017

Featured Guest: Stephanie Clack, B.Ed., CHIM

Replays of this webinar is available only to members of Practice Management Success.

If you are already a member of Practice Management Success, this webinar is already in your membership! Just follow the link below to sign in and go directly to the webinar.

How the Alberta Association of Clinic Managers Can Help You!

Not a member of Practice Management Success, yet?

Get your FREE 1 Month access to Practice Management Success. . . . . your source for tips, tools, templates and training to help you start, grow, fix, or maintain your healthcare practice of any size

And watch the webinar replay right away!

Step 1: Enter your name and email address below.

Step 2: You will be re-directed to create your new membership account 1 Month Free Trial to Practice Management Success.

Step 3: On the membership website, go to Lesson #8, Replays of Practice Management Nuggets Webinars for Your Healthcare Practice, Select Episode #xxx 2018April05 How the Alberta Association of Clinic Managers Can Help You!

Step 4: Check your email for instructions and links to watch the replay.

Along with access to the webinar replay, you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

health care, Health Information Management, healthcare, panel management, physician, physician panel, primary healthcare, SAIT, School of Health and Public Safety Southern Alberta Institute of Technology, The Patient’s Medical Home