patient centered clinic Archives - Information Managers

‘This call may be recorded to ensure quality control.’

We’ve all heard the recorded message when we call our bank or service provider .

But, is this the best way to capture patient satisfaction with their healthcare visit experience?

Are you looking for options to capture patient satisfaction with their interactions with your office staff during phone calls and their entire visit?

There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction.

I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction.

Brian Lee is my guest expert on Practice Management Nuggets Podcast for Your Healthcare Practice. Brian Lee is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change.

In this 16 minute episode, Brian Lee, shares options for the healthcare provider and business owner to easily capture and measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice.

Brian Shares His Key Tips Including

Options to create a patient experience survey (including CGCAPS).

New tools that empowers the patient to provide clinics with feedback about their experience.

New tools empowers the patient to provide clinics with feedback about their experience.

My Favorite Takeaways From The Podcast

Ensure that we do constructive, positive education with our caregivers.
Measure the patient's experience.
Empower the patient to provide the clinic and the caregivers with feedback.

Be sure to tune in to my interview with Brian Lee on How To Capture Patient Satisfaction With CareSay | Episode #077

Then, click here to get the free CareSay Review app: the unique new app to help you Connecting service providers and patients in a whole new way!

Do you have patients who come to your clinic once–and never return again?

Can’t remember the last time you did a patient satisfaction survey?

Do your patients complain about waiting too long, or not receiving the customer services that they expect?

Have your patients posted a complaint about your clinic on social media?

Do your staff ask you for training on how to empathize with difficult patients and their families?

Practice Management Nuggets Podcast

Brian Lee, CEO of Everyone's a Caregiver Learning Systems is my guest expert on Practice Management Nugget Podcast for Your Healthcare Practice. Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change.

Brian Lee discussed options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient centered care in your clinic.

My favorite takeaways from the podcast

In the patient centered clinic, everything that we see and do needs to meet the patient’s expectation or we need to manage those expectations.
When you improve employee morale, you improve the patient experience, too.
Most healthcare providers and support teams never receive education about healthcare customer service skills.

The return on investment of patient experience education, empowering providers and staff to deliver an enhanced, timely, patient experience, is pretty dramatic. When you are prepared for patient centered care in your clinic, you will improve patient satisfaction, and save time and money in your healthcare practice.

Be sure to tune in to my interview with Brian Lee on How Improved Patient Satisfaction Saves You Time And Money | Episode #074

Then, click here to get the free sample modules of the new Patient Centered Clinic: the unique on-line education to help you empower providers and staff to deliver an enhanced, timely, patient experience!

If you are a member of Practice Management Success, login here and view the webinar replay.

Listen to the Podcast

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