Information Managers
  • Home
  • Services
    • All Services
  • Templates
  • Blog
  • Contact Us
  • Practice Management Success
  • Podcasts

What Is a pORA?

Posted on January 6, 2021 by Meghan in Blog

What Is A pORA?

The Provincial Organizational Readiness Assessment (pORA) document is a risk assessment tool that describes the technical, administrative, and physical security controls necessary to meet the minimum-security standards required by legislation and by Alberta Health.

When we provide our personal and sensitive information to a healthcare provider, we want assurances that the confidential information will be respected. We expect that our information will only be shared with people who need to know the information to provide health services to us. Alberta's Health Information Act (HIA) requires healthcare providers (custodians) to put appropriate safeguards in place to protect the privacy, confidentiality, and security of health information.

A completed pORA is one of the pre-requisites for community sites to access the Alberta Netcare Portal.

Alberta Netcare, known as the provincial Electronic Health Record (EHR), is a secure and confidential electronic system. It is accessible to health professionals and contains Albertans’ personal health information. This is also known as the Alberta Netcare Portal or ANP.

A pORA asks questions similar to the questions in a privacy impact assessment and is frequently completed at the same time as a Privacy Impact Assessment (PIA) when a new clinic is preparing to open. It's easy to get them confused, but they are separate documents and have separate purposes.

PIA

A Privacy Impact Assessment is a process that assists healthcare providers (custodians) to review the impact that an implementation of a new administrative practice, information system, or change to existing practices or systems relating to the collection, use and disclosure of individually identifying health information, may have on individual privacy. This includes how the clinic will ensure appropriate safeguards to ALL information sharing practices, including the use of Alberta Netcare.

  • In Alberta, a PIA must be submitted by the custodian to the Office of the Information and Privacy Commissioner (OIPC) for review and acceptance.

pORA

This comprehensive risk assessment is required by Alberta Health to verify that a community healthcare provider custodian meets minimum security standards, before accessing provincial health information. It is one of the core requirements for access to the ANP and assists the custodian in meeting their legislative requirements and protect the privacy, confidentiality, and security of health information.

  • The pORA is submitted by the custodian to Alberta Netcare prior to access to Alberta Netcare Portal.
  • Prior to being granted access to Alberta Netcare Portal, the custodian must also have a PIA accepted by the OIPC.

We know that technology and office practices change over time. It is an expectation that the healthcare provider custodian will review their PIA, pORA, and supporting policies and procedures regularly, at least annually. Alberta Netcare requires that within two years from the date of approval of the pORA that its contents be thoroughly reviewed to ensure the information is correct and up-to-date.

For more information about pORA, see Alberta Netcare. Frequently Asked Questions. Provincial Organization Readiness Assessment. February 2020. 

 

Watch the FAQ video here!

Did you enjoy this article? If you'd like to look at similar posts, visits these links:

Do You Need An Expedited Netcare Privacy Impact Assessment?

 

Alberta, Alberta Netcare, Alberta Netcare Portal, ANP, Health Information Act, HIA, Netcare, p-ORA, pORA, Privacy Impact Assessment, Provincial Organizational Readiness Assessment

Will MyHealth Records Patient Portal Impact Your Healthcare Practice?

Posted on November 6, 2020 by Jean Eaton in Blog

Patient Portals Improves Access To Own Health Information

Residents of Alberta can now access their personal COVID-19 and other lab test results, immunization history, dispensed medication history and more in their own MyHealth Records – the patient portal view of Alberta Netcare.

In October 2020, parents can now access their children's COVID-19 test result lookup, too.

The sign-up process has recently been changed to permit rapid sign-up to access MyHealth Records.

Watch the short video above for my quick review of MyHealth Records.

MyHealth Records

The Alberta Netcare website says that MyHealth Records is a Personal Health Record for Albertans to access some of their health information, such as lab results, medications, and immunizations drawn from Alberta Netcare.

MyHealth Records also provides access to several health and wellness tools to help track and maintain overall health. (See the complete list of features here.)

Alberta Health has announced that the first step for patients to access thier own records is to request your MyAlberta Digital ID (MADI) which will eventually act as your login credentials to the ANP.

If you have not already registered for MADI access you may do so here:  MyAlberta Digital ID.

You will see 2 options – one for a basic account and one for a verified account. Select the verified account.

You will receive a personal identification number (PIN) in the mail.

When you have a verified account, you can go to your MyAlberta Digital ID account and add a new MyHealth Records access.

You can do this now – no need to wait!

You will (probably) have access to medications dispensed by pharmacists and lab and diagnostic imaging tests results for the last 18 months. Remember, not all test results are available.

You can now also add your own journal entries for your weight, food diary, exercise diary and other tools to help you manage your health.

If your healthcare provider is also using the secure messaging system supported by MyHealth Records, you may be able to send a secure message to your healthcare provider, too.

This is a patient portal into your health information maintained by Alberta Health Services and Alberta Netcare.

The original or ‘source’ data continues to be securely managed in the service providers’ originating electronic systems. The originating systems and their custodians are required to keep the records for the entire records retention period; generally 10 years.

The information in the MyHealth Records portal may only be available to you for 18 months to 2 years. If you choose to add information to your account, I believe that information will be maintained for a limited time (for example, 2 years).

Patient portal

Patient Portals Can Reduce Barriers

The use of  a patient portal can reduce barriers for patients to access their own records. Other benefits to patient portals  may include:

  • Increased empowerment to patients who can access their own results in a timely fashion
  • Better communication with patients
  • Fewer access requests (and increased administration efficiencies)
  • Fewer missed appointments (and increased access to care)

How Will Patient Portals Affect Your Healthcare Practice?

Will you tell your patients that they can access some of their lab results themselves directly from MyHealth Records?

Let me know your experiences with patient portals and your questions. I really would like to know your thoughts on how portals may impact your healthcare practice.

⇓ ⇓   Click the >> arrow button to play the video!

     

Patient Portals In Your Healthcare Practice

Patient portal

Patient Portals Can Reduce Barriers

The use of  a patient portal can reduce barriers for patients to access their own records. Other benefits to patient portals  may include:

  • Increased empowerment to patients who can access their own results in a timely fashion
  • Better communication with patients
  • Fewer access requests (and increased administration efficiencies)
  • Fewer missed appointments (and increased access to care)

How Will Patient Portals Affect Your Healthcare Practice?

Will you tell your patients that they can access some of their lab results themselves directly from MyHealth Records?

Let me know your experiences with patient portals and your questions. I really would like to know your thoughts on how portals may impact your healthcare practice.

#digitalhealth, Alberta Netcare Portal, ANP, benefits, health, healthcare, MyHealth Records, Netcare, patient portal, Patient portals

How To Correctly Identify Patients And Use Photo ID

Posted on December 10, 2019 by Jean Eaton in Blog

Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office.

The Importance Of Correct Patient Identification

Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches.

Positive patient identification is critical to ensure patient safety and protect patient data. According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry.

Patient mis-identification contributes to:

  • 27% of radiation errors
  • 29% of medication errors
  • 5% of wrong-patient/wrong-site surgeries
  • 850 medical errors and 20 deaths related to blood transfusions

And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records!

In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards.

Verifying patient information improves patient care and efficient business practices. Click to Tweet

Verifying patient information improves patient care and efficient business practices.

  • Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors.
  • Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records!
  • Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration.
  • Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic.
  • Uninsured Services – The practitioner will submit a claim to the Alberta Health Care Insurance Plan directly for all insured services provided. If a provincial health care card is not shown or the individual is not eligible for coverage, they may be asked to pay for health services before receiving them.

How To Correctly Identify Patients

Ask The Patient Questions – When a patient presents to register for a new or repeat visit, ask for at least two sources of patient identification. You may also request new patients to complete a new patient registration form.

Ask for Photo Identification – Photo identification will validate that the information and the image of the patient in front of you corresponds to the information from the patient and AHCIP. If there is a discrepancy, the best time to sort it out is when the patient is still at the clinic.

New Patient Registration Form (optional) – A paper form allows for discretion when asking for demographic information including date of birth, address, medications, Alberta Health Care Insurance Plan, allergies, etc. This reduces overhearing the conversation from other patients and staff and can often improve workflow and reduce congestion at the reception desk.

Document – Record on the new patient registration form or the clinic note that the photo identification was reviewed and that the image matches the individual. Use a clinic note or other location in patient record that is used consistently in your healthcare practice. (Bonus Tip: You might be able to create a template clinic note in your EMR for this. Or, create a check list template of this and related tasks to be completed for each (new) patient registration.)

Enter the information into the patient demographic or EMR system. Use registration document standards to ensure consistent data entry.

Validate – the AHCIP # and the patient information is valid by using the Netcare parameter launch browser between the EMR and Netcare. This will also help to ensure that there are no data entry errors in the EMR. If necessary, assist the patient to complete a change of information form for AHCIP, or make an update entry in Patient Registry if you have appropriate access. If you don’t have access to the Netcare via browser or web sign-on, use the phone number to AHCIP for this purpose.

Don’t Photocopy The Photo Identification

You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification.

Remember, we have a responsibility to collect the least amount of information necessary. Viewing photo id to verify the identity of the patient, is a reasonable step to ensure the safety of the patient and to prevent an error. Recording the drivers license number or photocopying the drivers license is not necessary to provide a health service and an unnecessary (and probably illegal) privacy and security breach.

Listen To The Podcast Here

Members of Practice Management Success

If you are a member of Practice Management Success, login and access the webinar replay, patient registration procedure template, collection notice template, and the new patient registration form template.

Not a member of Practice Management Success, yet? What are you waiting for?

Get Your Practice Management Success Membership Now!
#PracticeManagementNugget, AHCIP, Alberta Health Care, dentists, drivers license, healthcare, medical errors, Netcare, Patient identification, photo ID, podcast, registration, risk

When Do You Need a PIA Amendment?

Posted on July 23, 2019 by Jean Eaton in Blog

A Privacy Impact Assessment Is Good For Business

A privacy impact assessment (PIA) is part of a regular business process if you collect, use, or disclose personal health information in your healthcare practice. When you have a previous PIA that has been prepared, submitted to the Office of the Information and Privacy Commissioner (OIPC) and it has been accepted for use–well, that is not the end of your PIA journey.

You need to ensure that you are updating and amending your PIA as your practice matures and as you make administrative and technical changes to the procedures in your practice.

You need a PIA Amendment when you have a previously accepted PIA and any one of these common triggers below.

You Have a PIA That Was Written More Than 2 Years Ago

It is time to review and update this!

Under Section 8(3) of Alberta’s Health Information Regulation, custodians must periodically review the safeguards they have in place to protect health information privacy. This means that custodians need to regularly review the privacy risk mitigation plans set out in PIAs to ensure they continue to protect against reasonably foreseeable risks to the privacy of health information. The submission of your PIA to the Office of the Information and Privacy Commissioner (OIPC) is mandatory and must precede implementation of your new system or practice.

Change in Health Information Act (HIA) Legislation and Regulations

The HIA has undergone significant amendments in 2006, 2010, most recently in August 2018. Make sure that you have updated your privacy breach management program and include mandatory privacy breach notification to the (OIPC) and the Minister of Health (MOH). Again, ensure that your team training has been updated so that they know how to spot, stop, and report a privacy breach. (See Mandatory Privacy Breach Notification)

Changes In Your Electronic Medical Record or Computer Network

You have the same EMR database, but maybe the configuration has changed. For example, a change from a local to an application service provider (ASP) or cloud-based data centre or Software as a Service (SAS) model would trigger a PIA amendment.

Another trigger is a change in your computer network vendor or changes in wireless networking, remote access, or implementing mobile devices.

PIA amendment EMR computer network

Change in Participating Physicians / Privacy Officer

Since your original PIA, you may have new custodians, including physicians, registered nurses, chiropractors, and other health professionals named in the HIA that have joined or left your practice. Your Privacy Officer may have changed, too. Your amendment should include an up-to-date listing of custodians and privacy officers.

New Users / Information Sharing

There have been many recent information sharing initiatives in healthcare. You might now plan to participate in evaluation projects, patient panel management, or other community initiatives. Make sure that you have your PIA amendment and information manager agreements completed, too. (See – The Top 3 Agreements Your Healthcare Practice MUST Have (and Why).

A quick word of caution: if your new information sharing project includes data matching–the creation of new information by combining two or more sets of data—requires custodians to prepare a privacy impact assessment before performing data matching involving health information (HIA sections 70, 71). The custodian that carries out the data matching is responsible for preparing the Privacy Impact Assessment.

PIA amendment new users

Communicating With Patients

If you are adding new technology to keep in touch with patients for appointment reminders, on-line appointment booking, secure email or patient portals, these will trigger a PIA amendment or, perhaps, a project specific PIA. Make sure that your policies and procedures are up to date, too. (See – Can You Use Text Message With Your Patients? )

PIA Amendment Communicating with patients

Alberta Netcare Portal (ANP) / Community Integration Initiative (CII) / CPAR

ANP updated their PIA in 2016 and, therefore, you need to make sure that your corresponding policies and procedures and training have been updated, too. Remember – when you agreed to participate in ANP, you promised that you would review your threat risk analysis (TRA) and update your Provincial Organization Readiness Assessment (p-ORA) when changes occur and at least every two years.

If you want to participate in new initiatives like CII and CPAR, you need to review and update both your PIA and your p-ORA, too.

Maturing Practice

You have learned and grown since your original Privacy Impact Assessment submission. Have you implemented everything that you said that you would? Can you demonstrate that your teams have received privacy and security awareness training? Have you reviewed your Health Information Management Privacy and Security policies and procedures in the last two years?

Keeping up to date without any other significant changes to your practice may not trigger a Privacy Impact Assessment amendment. Make sure that you document your careful review so that you are prepared for your next Privacy Impact Assessment submission.

Important Business Decisions

Creating and reviewing your PIA regularly can help you to spot errors or gaps between the way that you do the work in the clinic and the way that you said that you were going to implement in your clinic.

The questions that we ask during the PIA process are important. The time that you take now to identify the potential risks and prevent those incidents from happening may save you time, money, reputation and even jail time in the future.

You Know Your Practice Better Than Anyone Else

When you have a coach to guide you through the PIA amendment process, provide you with templates, and give you feedback on your work in regular live training webinars, join me in the on-line step-by-step course, Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments.

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

Find out more here: Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments or send me an email.

Practice Management Nuggets Podcast

This topic is included in our Practice Management Nuggets podcast! Be sure to tune in to the podcast episode

When Do You Need a PIA Amendment? | Episode #078

Listen to the Podcast
#PrivacyImpactAssessment, #ProtectYourPractice, Alberta, clinic, health care, Health Information Act, healthcare, HIA, how to do a pia, medical, Netcare, PIA, Privacy Impact Assessment, privacy impact assessment amendment, training

What is a PIA?

Posted on March 11, 2019 by Jean Eaton in Blog

Have you ever been in a situation where you had a great idea that you wanted to implement and then someone asked you if have a PIA for that?

     
Enter your name and email below to watch the entire video right away! [mc4wp_form id="50026"] By entering your email address above, you are requesting about upcoming training and related resources. You can opt out at any time, and we'll never rent or sell your email address.

Click on the >> arrow above to play the video.

Maybe you wanted to add a new digital health app to make it easier for patients to book appointments with you, or get access to Alberta Netcare Portal, use the internet to get on-line consultations for your patients, or start using a new EMR.

Or maybe you have a new healthcare practice and you are excited about choosing the right location, the right equipment, the right vendors that fit your budget and your goals.

A PIA is a practical business tool in your healthcare practice.

A PIA is an important tool that you can use to help you with that project management.

It will help you anticipate risks to the project before it starts and avoid serious problems, wasted time and money.

The PIA process requires you to have written policies and procedures so that you can implement the project effectively and train your staff consistently. Sometimes a PIA is a requirement of legislation. But it is always a best practice whenever you implement a project that includes personal health information.

Watch the video now to take a look at what is a PIA, what will a PIA do for you, and when you need a PIA. Just click on the image above to play the video.

Would you like more information about Privacy Impact Assessments for your healthcare practice?

By entering your email address above, you are requesting about upcoming training and related resources. You can opt out at any time, and we'll never rent or sell your email address.

health care, Health Information Act, healthcare, HIA, Netcare, PIA, privacy, Privacy Impact Assessment, What is a PIA?, what is a privacy impact assessment

Privacy Impact Assessment (PIA)

Posted on May 1, 2017 by Jean Eaton in Clinic Manager / Privacy Officer, Established Practice, New Practice, Services, Vendor

Does your medical practice collect personal health information?

If so, you may need to conduct a Privacy Impact Assessment (PIA).

The Health Information Act requires health providers to complete a Privacy Impact Assessment when you:

  • open a new clinic
  • establish a new health services program
  • change how you collect and use personal information
  • implement Electronic Medical Records (EMR), or transition to a new EMR provider
  • share information with a Primary Care Network or other health program
  • access health information from Netcare or other data repositories

Information Managers' Privacy Impact Assessment (PIA) consultation helps you document your practices, meet practice management best practices, and ensure compliance with regulatory legislation.

The PIA consultation includes reviewing your current practices, documenting current or new privacy and security policies and procedures, information flow, legal authority analysis, risk assessment, and Privacy Impact Analysis.  Contact us and we’ll take a look at your current office practices and let you know how we can help make your workload easier, your information secure, and meet regulatory compliance.

The ABCs of Privacy Impact Assessments

What do you know about Privacy Impact Assessments (PIAs)? If you have implemented an electronic medical record (EMR ) funded through a provincial program, you have probably had to go through a PIA. It was probably time consuming to some degree, but perhaps not as bad as you thought. Jean Eaton is a consultant and expert on Privacy Impact assessments in the medical office. She explains in this blog post, The ABCs of Privacy Impact Assessments, what you should expect when required to undertake a PIA.

Listen to the podcast with Dr. Alan Brookstone of Canadian EMR.

Document Management Tip: What is a Privacy Impact Assessment?

YouTube video: What is a Privacy Impact Assessment? Who needs a PIA? How can I tell if I have a PIA? Information about privacy impact assessments in Canada. Additional details for Alberta and Health Information Act, HIA, OIPC.

Having problems viewing the video here? Watch it on our YouTube channel: What is a PIA?

Computer Network Vendors and Privacy Impact Assessment

Video especially for vendors that supports healthcare practices

 

E-course: Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

 

A PIA should be as common place to a healthcare practice as a business plan is to a business. BUT most healthcare practices don’t know this and often don’t know that a PIA is  usually part of their professional college requirements and often even a legislated requirement! Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

If your Privacy Impact Assessment was written more than 2 years ago this e-course is for you

ClinicManager_Icon

The Clinic Manager and Physician Lead and Privacy Officer  must ensure its content is updated to reflect the current state of administrative, physical and technical controls.

BONUS! Checklist to update your PIA to meet recent changes to Alberta’s Netcare Portal. If your practice has completed a PIA and now you need to update the PIA, you receive a checklist of items that you need to consider to refresh your PIA.

 

If you a vendor that supports healthcare practices this e-course is for you

Vendor_Icon

BONUS! One hour tele-consult with Jean, “Create a branded Privacy Impact Assessment Readiness Package”. Jean will work individually with you to review your documentation and coach you on how to prepare the package to give to healthcare practices.

BONUS! Vendor PIA live webinar includes Vendor non-disclosure agreement, Information Manager Agreement, GAP Analysis, Computer Network Narrative templates.

 

Jean has helped hundreds of physicians, chiropractors, pharmacists, and other healthcare providers complete their Privacy Impact Assessment. She has visited hundreds of practices across Canada. But time and geography limit my ability to visit each healthcare practice that needs a PIA. That’s why I developed this on-line interactive course to help you learn everything you need in order to review, amend, or create your own PIA. Each module includes a weekly live webinar, as well as templates, tools, resources and two common case studies to build on each week. You can use these scenarios to guide you through the PIA process.

You know your practice better than anybody else. If you had the right tools, at the time most convenient for you and a mentor to help you, you can develop good office practices, meet legislated and college requirements, and successfully complete your Privacy Impact Assessment requirements.

Consult, electronic medical record, EMR, health, healthcare, medical, Netcare, PIA, PIA completed, PIA templates, Privacy Impact Assessment

Netcare access to Registered Nurses as Custodians

Posted on September 22, 2014 by Jean Eaton in Blog

Are you a Registered Nurse and work in occupational health, at a First Nations care centre, at a remote nursing station, for a federal jurisdiction or for an authorized homecare service? Are you self employed?

If any of these describe your practice setting, you may be eligible to apply for access to Netcare as a custodian.

One of first things you need to do is submit a Privacy Impact Assessment (PIA) to the Office of the Information and Privacy Commissioner (OIPC).

Privacy Impact Assessment for Netcare (often bundled with EMR implementation Privacy Impact Assessment) must refer to Alberta Netcare Portal (ANP) Privacy Impact Assessment H3879. OIPC will not accept any PIA's referencing the ‘old’ Netcare PIA H1124.

If custodians (physicians, pharmacists, registered nurses, etc) have a PIA accepted prior to August 2012 and they want new / continued access to ANP they must amend their PIA and submit to OIPC.

Netcare (ANP) now requires all Provincial Organization Readiness Assessement (pORA) including completing “Section Two: Mandatory Security Requirements for S2S Sites”.

For more information, see

CARNA website and resources.

Information Mangers blog post, Do you have Netcare

 

Alberta, CARNA, HIA, Netcare, Registered Nurses

Do you have Netcare?

Posted on September 22, 2014 by Jean Eaton in Blog

Netcare's PIA Process

When we provide our personal and sensitive information to a healthcare provider, we want assurances that the confidential information will be respected. We expect that our information will only be shared with people who need to know the information to provide health services to us. Alberta's Health Information Act requires healthcare providers (custodians) to put appropriate safeguards in place to protect the privacy, confidentiality, and security of health information.

Alberta Netcare, also known as the Alberta Electronic Health Record (EHR), is a network of information systems that allows authorized users to see prescriptions, lab results, diagnostic images (e.g. x-rays and ultrasounds) and hospital reports (e.g. hospital discharge summaries). Netcare is used throughout Alberta in hospitals run by Alberta Health Services and Covenant Health and in medical clinics and pharmacies. This is managed by Alberta Health, Government of Alberta. Alberta Health Services (regional health authority), community pharmacies, labs and diagnostic imaging centres and other agencies upload patient information to Netcare.

Netcare Portal PIA

Each custodian is required by Health Information Act to submit a Privacy Impact Assessment to the OIPC. Alberta Health submitted a Privacy Impact Assessment (H1124) in 2006 for Alberta Netcare Portal (ANP) and an updated Privacy Impact Assessment (H3879) in March 2013.

Healthcare providers (custodians) who request access to Alberta Netcare Portal (ANP) must submit a Privacy Impact Assessment to the OIPC that documents the healthcare providers’ computer systems integration with Alberta Netcare.

If you have a previous Privacy Impact Assessment that was accepted by the OIPC regarding your access to Alberta Netcare Portal and it is less than two years old, you can submit a Privacy Impact Assessment Addendum. If you have previously completed a Provincial Organization Readiness Assessement (pORA) you will need to review and update the pORA including completing “Section Two: Mandatory Security Requirements for S2S Sites” and return it to Alberta Health for review and approval.

If you have not yet submitted a Privacy Impact Assessment

You need to submit a PIA to the OIPC for acceptance. This must reference the ANP Privacy Impact Assessment (H3879). You must also complete and submit a pORA including “Section Two: Mandatory Security Requirements for S2S Sites”.

Questions to ask:

1)         When was the last time we reviewed our PIA? (This should be reviewed annually.)

2)         Do we have / do we want access to Alberta Netcare Portal (ANP)? If ‘yes’, then:

3)         Was your Privacy Impact Assessment accepted more than two years ago (before August 2012)? If ‘yes’, then

  • Review and amend your PIA and submit to OIPC including reference to ANP Privacy Impact Assessment H3879 and
  • Review your pORA including “Section Two: Mandatory Security Requirements for S2S Sites”. You will likely need additional support from your computer network vendor and your EMR vendor.

4)         If you are a Registered Nurse and work in occupational health, at a First Nations care centre, at a remote nursing station, for a federal jurisdiction or for an authorized homecare service or self employed, you may be eligible to apply for access to Netcare as a custodian. The above steps also applies to you.

Please share this information with colleagues and your computer network support, EMR vendor, and privacy officer in your organization.

PS

Not all healthcare providers are custodians as defined by Health Information Act. For more information, see our blog, HIA Amendments and Document Management Tip

For more information see:

Alberta OIPC. Bulletin Health Information Act Bulletin August 2014 Update.

Alberta Netcare, Your System Integration with Alberta Netcare.

CARNA Netcare Access to Registered Nurses as Custodians.

Need to do a Privacy Impact Assessment or a Privacy Impact Assessment amendment? We have a course for that!

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments – A Complete Step-by-Step Course

Alberta, E-course PIA; privacy impact assessment, HIA, Netcare, PIA, pORA, Practical Privacy Coach, privacy officer

Privacy Practice Review

Posted on November 1, 2013 by Jean Eaton in Clinic Manager / Privacy Officer, Established Practice, Services, Vendor

Demonstrate and ensure compliance to your privacy goals. A Privacy Review is an educational and consultative program that serves as a vehicle to identify best practices as well as opportunities for improvement.

Your medical office wants to promote a culture of respect for privacy and information security throughout the organization when providing patient care and accessing and disclosing protected health information.

To demonstrate and ensure continuing compliance to your privacy goals, a Privacy Review, is an educational and consultative program that serves as a vehicle to identify best practices as well as opportunities for improvement.

The Privacy Review is designed to be transparent in order to maximize the opportunity to impart knowledge and effect change.

Each review presents an opportunity to give members of your staff the information and tools that they need to protect patient privacy.

healthcare, Netcare, privacy compliance, reasonable safeguards, security compliance

Alberta Netcare: What are your Patient Rights?

Posted on January 25, 2013 by Jean Eaton in Blog

Primary Care Providers may expect their patients to be asking more questions about Health Information in Netcare. Review this information and your policies and procedures with your staff so that you know how to respond.

In order to mark Data Privacy Day 2013 (January 28, 2013), the Information and Privacy Commissioner of Alberta, Jill Clayton, has announced a new initiative to inform Albertans about their privacy rights.

Under the authority of the Health Information Act (HIA), your health information is available through the province-wide electronic record system named Alberta Netcare. Netcare is a network of information systems that allows authorized users to see prescriptions, lab results, diagnostic images, and hospital reports. It is used throughout Alberta in hospitals, and in medical clinics and pharmacies.

Consent to have your health information in Netcare is not required by law, but you do have rights that allow you to exercise privacy control.

With the provincial electronic health record system, Alberta Netcare, you have the right to:

Know why your health information is collected and whether it is available in Netcare
Know what information about you is in Netcare by asking for a print-out
Limit access to your Netcare record by asking for your information to be masked
Know who has looked at your information in Netcare
Request that errors be corrected
Ask the Information and Privacy Commissioner to review or investigate if you are not satisfied with a decision or response you receive about any of these rights

See the OIPC webpage and contact information, visit: http://www.oipc.ab.ca/pages/HIA/NetcareKnowYourRights.aspx

To view the News Release from the OIPC, visit: http://www.oipc.ab.ca/Content_Files/Files/News/NR_Netcare_Know_Rights_Jan_2013.pdf

access, Alberta, electronic health record, Health Information Act, Netcare, OIPC, patient rights, privacy

Search the site

What is the elephant in the room?

The Elephant in the Room Find out here...

Privacy Policy

"This was my first Webinar and I'm signed up for a few more in the coming weeks. Like Karol, we also have a weight management program at our clinic; fortunately our clientele is quite large as it is through physician referral from surrounding areas, but I think her talk about social media and automation could really help our clients. I look foreword to more seminars online and your newsletter soon."

--Practice Management Nugget event, 'Engage your patients using automated tools' with Karol Clark

- Alissa from Whitecourt

Register for Free On-line Privacy Breach Awareness Training!

Privacy Policy

Copyright 2022 Information Managers Ltd.

Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage vendors Read more about these purposes
View preferences
{title} {title} {title}