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A Privacy Impact Assessment is Easy – When You Start With a Good Plan!

Posted on July 5, 2018 by Jean Eaton in Blog, PMN Replay, Practice Management Nugget Interview

Do you need a PIA? or a PIA amendment?

If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute free webinar is for you!

If you are a custodian–including physicians, optometrists, dentists, chiropractors,  nurse practitioners, podiatrists, and more!–as defined by Alberta's Health Information Act, then you probably need a PIA.

Jean L. Eaton, Your Practical Privacy Coach will explain

  • what a PIA is,
  • why you need it, and
  • how to start planning to prepare a PIA.

Join us for this 30-minute interactive webinar

LIVE Thursday July 5, 2018

12 Noon MDT

The replay is ready! Register for the FREE 30 minute Webinar recorded live!

to receive emails

Check your email for the link to the webinar!

You will also benefit from receiving notices about upcoming events on Practice Management Nuggets Webinars for Your Healthcare Practice and similar announcements.

We don't sell or share your personal information. Ever.

 

 

“When we know better, we can we do better.”

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information.

I am constructively obsessive about privacy and confidentiality in the healthcare sector–and I think you should be, too! I designed this course to assist healthcare providers, clinic managers, practice managers, privacy officers and independent healthcare practice owners provide practical privacy awareness training that was easy to implement, consistent content, cost-effective and meaningful to your day-to-day business.

When each member of your independent healthcare practice completes this privacy awareness course, you will have clearer expectations and confidence that your team will maintain the privacy, confidentiality and security of your patient’s health information. Give your patients the gift of privacy. Improve your healthcare practice with privacy awareness education.

Jean L. Eaton, Your Practical Privacy Coach Information Managers Ltd.

#PracticeManagementNuggets, amendment, health care, healthcare, medical, Privacy Impact Assessment

How NOT to Respond to a Privacy Complaint!

Posted on January 18, 2018 by Jean Eaton in Blog

Do your staff know how to respond to a privacy complaint? Do your staff, volunteers, or directors login to a server to access documents remotely? Have you done a security assessment to ensure that the access is secure? Do they know how to manage confidential documents once they have downloaded them?

You Can Use This Privacy Breach Example to Review and Improve Your Practices

Do you store confidential documents on your website? After all, a website is a type of a file server accessible from an internet connection that is often hosted by a third party. There is often a public access and a members-only side for authorized users to login and view and download documents.

Maybe you intended only authorized users to access the file – but are you sure that it is secure? Here's what can happen if your confidential documents can be found by the public!

In 2016, personal information of the 285 clients was compiled into an electronic file, prepared for the service’s board of directors on new cases arising between April and November of 2015, but was not properly secured on the agency’s website. The files were subsequently viewed by the public.

What happened

An alleged privacy breach at Family and Children’s Services of Lanark, Leeds and Grenville (FCSLLG) of Brockville, Ontario in 2016 has led to the agency being sued for negligence, invasion of privacy and a breach of the Canadian Charter of Rights and Freedoms.

The personal information of the 285 clients was compiled into an electronic file, and prepared for the service’s board of directors to review in the course of their business.

The list was publicly available to anyone, who knew the correct URL website address.

Someone accidently ‘found’ the website address and saw the confidential information. She notified the FCSLLG and warned them that the information was available to the public. When she did not receive a response from FCSLLG that acknowledged her concern and correct the problem, she posted the information on Facebook.

[clickToTweet tweet=”If you ignore a #PrivacyBreach, this could happen to you!” quote=”If you ignore a privacy complaint, this could happen to you!”]

The lawsuit seeks $25 million in general damages, $25 million in special damages and $25 million in punitive, aggravated and exemplary damages.

The lawsuit alleges that the FCSLLG website was completely unsecured between February and April 2016, with the full knowledge of FCSLLG.

Privacy Nuggets You Need to Know

We can only wonder about the outcome of the breach if the staff at the agency had promptly responded to the privacy breach complaint. It is possible that if the agency had secured the information immediately and limited any further disclosure that the law suit might had been avoided.

  • Know how to properly respond to a privacy and security complaint or privacy breach. Create or review your written procedures now!
  • Identify and train a privacy officer in your business.

This unfortunate breach is a good reminder for all businesses to follow-up with your information technology and website host support to ensure that your server has been properly secured and training provided to staff to properly upload files to the secure server. In addition:

  • Consider hiring a managed service provider to ensure secure access only to authorized users. If you allow remote access to confidential information, you can’t afford not to have experts to help you!
  • Know how to secure documents on your file server.
  • Make sure that your authorized users know how to securely manage the documents after they have downloaded them from your secure file server.

There are many privacy breaches in the news each day. The more you know about the breaches and how they can affect you allows you to be more proactive to prevent privacy breach pain.

When we know better, we can do better

I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you.

Jean L. Eaton, Your Practical Privacy Coach

Ready for help now? Register for the FREE training video “Can You Spot the Privacy Breach?”

FREE 15-minute Privacy Breach Awareness On-line Training.

Along with your registration, you will also benefit from the occasional Privacy Nugget tips by email of similar privacy resources and articles that you can use right away!
Read More

healthcare, medical, privacy breach, privacy breach nugget, privacy complaint, privacy nuggets

How to Turn Your Hectic Waiting Room Into a Reception Area!

Posted on November 22, 2017 by Jean Eaton in Blog, PMN Replay

Are you a clinic manager who dreads the Monday morning phone rush?

Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic just to make an appointment?

You can do better than that!

My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help your small to medium family medical practice

  • Reduce 40% to 60% of your incoming phone calls.
  • Reduce 75% of your no-show appointments.

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

  • Clinic manager of a small to medium family healthcare practice or
  • Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Make an appointment with your family physician on the first attempt, no waiting, when convenient for you.

Are you ready for

  • Timely access and less waiting
  • Canadian automated scheduling solution
  • On-line booking, appointment reminders
  • Reduce no shows and rapidly fill cancellations

[s3vpp id=8dbb9d75323de1cb51ca1b0695d11335]

 Check Out this Interview NOW to Get Started!

Do You Want to Turn Your Hectic Waiting Room Into a Reception Area?

with Chris Naraine, National Sales Director and

Robert Cove, Solutions Consultant of Bleen

Live Thursday November 23, 2017

Register for the Free Webinar

Along with your registration for the event you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.


Practice Management Nuggets Webinars

The perfect lunch break for busy practice managers – only 30 minutes and it’s free!

Practice Management Nuggets Webinars is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away.

And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Register now to receive a weekly update of the Practice Management Nugget Webinar guest speaker. Even if you can’t attend register anyway and we will send you the replay. Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean L. Eaton, Your Practice Management Mentor of Information Managers Ltd.

 

#digitalhealth, #PracticeManagementNuggets, automated scheduling solution, Bleen, Canada, health care, healthcare, medical, on-line booking, practice management

Do You Want to Turn Your Hectic Waiting Room Into a Reception Area?

Posted on November 22, 2017 by Jean Eaton in Archive

Practice Management Nugget Webinar for Your Healthcare Practice

with Chris Naraine, National Sales Director and
Robert Cove, Solutions Consultant of Bleen

Thursday Nov 23, 2017 12 Noon MST

Are you a clinic manager who dreads the Monday morning phone rush?

Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

You can do better than that!

My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

  • Reduce 40% to 60% of your incoming phone calls.
  • Reduce 75% of your no-show appointments.

CLICK ON THE >> Play button to watch the replay.

THE WEBINAR REPLAY is now available for a limited time.

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

  • Reduce 40% to 60% of your incoming phone calls.
  • Reduce 75% of your no-show appointments.

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

  • Clinic manager of a small to medium family healthcare practice or
  • Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

 

#PracticeManagementNuggets, appointments, automated scheduling solution, Bleen, digital health, health care, healthcare, medical, on-line booking, practice management

Improve Your Patient Referral Management

Posted on September 23, 2017 by Jean Eaton in PMN Replay

Improve Your Patient Referral Management

with Dr. Denis Vincent

Recorded Live Thursday Oct 12, 2017 12 Noon MDT

Watch the replay now!

Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.

Now healthcare practices of any size can improve your patient referral management process in this 30 minutes interview with Dr. Denis Vincent of ezReferral.

Dr. Denis Vincent of ezReferral knows the importance of Health Care Referrals Done Right.

If you are

– drowning in patient referrals
– tired of playing telephone tag with specialists and patients
– ready to stop using old fax technology that is a massive time waster, and can be very costly both financially and emotionally when faxes get lost in the system.

Interview with patient referral management expert Dr. Denis Vincent, ezReferral and discover how you can improve your patient referral management.

Health care referrals done right improves patient satisfaction and saves you time and money every day!

CLICK ON THE >> ARROW TO CONNECT TO THE WEBINAR

If you don't have a speaker or headset, you can listen to the audio through your telephone. Dial +1(425) 440-5010 (To dial a local number click here http://instantteleseminar.com/local/?pin=386568 Pin Code 386568#)

Click here to download your Learning Resources Guide

Join the Chat!

Ask your questions here – and receive a reply by email:

Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Vincent will show you how to:

  • Improve communication between referral and specialist office
  • Improve patient satisfaction
  • Improve patient care
  • Save you time and money

 

Dr. Denis Vincent

 

 

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

 

#PracticeManagementNuggets, digital health, Dr. Denis Vincent, ez Referral, ezReferral, health care, healthcare, medical, patient engagement, patient referral management, practice management

How to Improve Your Patient Referral Management

Posted on September 20, 2017 by Jean Eaton in PMN Replay

Single biggest time consuming chore

Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.

Now healthcare practices of any size can improve your patient referral management process in this 30 minutes interview with Dr. Denis Vincent of ezReferral.

Dr. Denis Vincent of ezReferral knows the importance of Health Care Referrals Done Right.

If you are

– drowning in patient referrals
– tired of playing telephone tag with specialists and patients
– ready to stop using old fax technology that is a massive time waster, and can be very costly both financially and emotionally when faxes get lost in the system.

Jump on this FREE Interview with patient referral management expert Dr. Denis Vincent, ezReferral and discover how you can improve your patient referral management.

Health care referrals done right improves patient satisfaction and saves you time and money every day!

[s3vpp id=5d1c759425ccec634ac4b2d5a3616f8e]

 

Dr. Denis Vincent of ezReferral will show you how to:

  • Improve communication between referral and specialist office
  • Improve patient satisfaction
  • Improve patient care
  • Save you time and money

Dr. Denis Vincent of ezRefferal


Dr. Denis Vincent, CCFP

Medical Director and Physician Founder

ezReferral

 

 Check Out this Interview NOW to Get Started!

How to Improve Your Patient Referral Management

with Dr. Denis Vincent

Live Thursday October 12, 2017

Register for the Free Webinar

Along with your registration for the event you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.


Practice Management Nuggets Webinars

The perfect lunch break for busy practice managers – only 30 minutes and it’s free!

Practice Management Nuggets Webinars is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away.

And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Register now to receive a weekly update of the Practice Management Nugget Webinar guest speaker. Even if you can’t attend register anyway and we will send you the replay. Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean L. Eaton, Your Practice Management Mentor of Information Managers Ltd.

 

#PracticeManagementNuggets, Dr. Denis Vincent, ez Referral, ezReferral, health care, healthcare, medical, patient referral management, practice management

How Do I Know If My Computer Is Secure?

Posted on June 26, 2017 by Jean Eaton in PMN Replay

How Do I Know If My Computer Is Secure?

(Tips for the non-techie)

with Craig Petronella

Recorded Live Thursday June 29, 2017 12 Noon MDT

 

Click Here to Download Your Learning Resources Guide]

Join the Chat!

Ask your questions here – and receive a reply by email:

Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :

  • Use secure email to share health information
  • Check-list to determine if your computer is secure
  • Security awareness training

 

Petronella Technology Group Log

 

 

 

 

Craig Petronella has advised clients on how to best protect their computer information for over thirty years.

He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.

 

 

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

 

#PracticeManagementNuggets, computer, Computer is secure, Craig Petronella, cybersecurity, health care, healthcare, medical, practice management

How Do I Know If My Computer Is Secure? (Tips for the non-techie)

Posted on June 26, 2017 by Jean Eaton in PMN Replay

Tips for the non-techie.

  • Did you know that a healthcare practice can be fined for not meeting HIPAA and other privacy legislation requirements?
  • Class action lawsuits compounds this risk and can cost you millions of dollars.
  • Data breaches are occurring every day.
  • A majority of data breaches happen to small to midsize companies.

There are many things that you can do right now to prevent crippling fines.

It is not enough to just have anti-virus and anti-malware off-the shelf solution.

Your first step is to know if your computer is secure now.

Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :

  • Use secure portal to share health information instead of email
  • Check-list to determine if your computer is secure
  • Security awareness training

 

Petronella Technology Group Log

 

 

 

 

Craig Petronella has advised clients on how to best protect their computer information for over thirty years.

He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.

 

Protect your healthcare practice and your patients' health information.

You need to take all reasonable safeguards to prevent a security incident. Join us for the FREE webinar.

How Do I Know If My Computer Is Secure?

(Tips for the non-techie)

with Craig Petronella

Live Thursday June 29, 2017

Along with your registration for the event you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.


Practice Management Nuggets Webinars

The perfect lunch break for busy practice managers – only 30 minutes and it’s free!

Practice Management Nuggets Webinars is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away.

And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Register now to receive a weekly update of the Practice Management Nugget Webinar guest speaker. Even if you can’t attend register anyway and we will send you the replay. Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

 

#PracticeManagementNuggets, computer, Computer is secure, Craig Petronella, cybersecurity, health care, healthcare, medical, practice management

CancellationSpot: Fill Cancellations Without Making a Single Phone Call!

Posted on June 11, 2017 by Jean Eaton in PMN Replay

Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the correct patients already on your waitlist to fill that last minute cancellation.

In this Free 30-minute Privacy Management Nugget Webinar Hernish Acharya will show you how you can:
• Improve patient access to healthcare.
• Minimize ineffective administrative work.
• Shorten waiting lists.
• Optimize fee-for-service revenue.

If your healthcare practice has same-day appointment cancellations then this webinar is for you!

CancellationSpot: Fill Cancellations Without Making a Single Phone Call
with Hernish Acharya
Watch the Replay Now! Recorded Live Thursday June 15, 2017 12 noon MDT

Click on the > button below.

Download Your Learning Resources Guide Create Your Account with Cancellation Spot!

Enter your questions for Hernish and Jean in the chat or the Q&A below:

 

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

#PracticeManagementNuggets, appointment, Cancellation, cancellation management, CancellationSpot, health care, healthcare, Hernish Acharya, medical, practice management

Do You Suffer Cancellation-phobia?

Posted on June 11, 2017 by Jean Eaton in PMN Replay

Is your morning voice mail full of appointment cancellations? You are not alone.

All healthcare offices get cancellations.

In fact, up to 30% of appointments need rescheduling, often on short notice. As a result,

  • You make phone call after unsuccessful phone call.
  • Patients wait longer for care.
  • The clinic misses revenue.

Stop that!

Dr. Hernish Acharya of Cancellation Spot knows that you can quickly and efficiently contact the correct patients already on your waitlist to fill that last minute cancellation. In this Free 30-minute Privacy Management Nugget Webinar, Hernish Acharya will show you how you can:

  • Improve patient access to healthcare.
  • Minimize ineffective administrative work.
  • Shorten waiting lists.
  • Optimize fee-for-service revenue.

If your healthcare practice has same-day appointment cancellations then this webinar is for you!

CancellationSpot:
Fill Cancellations Without Making a Single Phone Call!

with Hernish Acharya

Live Thursday June 15, 2017

Along with your registration for the event you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.


Practice Management Nuggets Webinars

The perfect lunch break for busy practice managers – only 30 minutes and it’s free!

Practice Management Nuggets Webinars is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away.

And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Register now to receive a weekly update of the Practice Management Nugget Webinar guest speaker. Even if you can’t attend register anyway and we will send you the replay. Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

 

#PracticeManagementNuggets, appointment, Cancellation, cancellation management, CancellationSpot, health care, healthcare, Hernish Acharya, medical, practice management
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What is the elephant in the room?

The Elephant in the Room Find out here...

 

Privacy Policy

 

Well it happened! We recently had a privacy breach. It was an ‘oops’ but never the less a privacy breach. I had started the 4 Step Response Plan - Prevent Privacy Breach Pain but thought I had time to go through it. Unfortunately not. Your course has been a godsend with all the information and forms that I need to work through this privacy breach and notifying process.

- Nancy D.

Register for Free On-line Privacy Breach Awareness Training!

Privacy Policy

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