What Should I Do If I Think I Have COVID-19?

Posted on March 10, 2020 by Jean Eaton in Blog

Symptom Check

If you have symptoms such as fever, cough and difficulty breathing and have traveled outside Canada or have been exposed to someone who has COVID-19, stay home and, if you are in Alberta, call Health Link 811 (Dial 811 or MyHealth.Alberta.ca)

Click the >> arrow to play the video.

The symptoms of COVID-19 are fever, dry cough or other cold or influenza-like symptoms. Use this online screening tool to determine whether you need to call 811 to get tested.

New! COVID-19 SELF-ASSESSMENT

AHS Covid-19 Self Assessment

If you are not seriously ill, do not go to a physician’s office, a health care facility or a lab without consulting with Health Link 811 first.

Call 911 if you are seriously ill and need immediate medical attention and inform them that you may have COVID-19.

Check out FAQs for Public from Alberta Health Services.

How To Encourage Positive Communication

Our troubling times can cause anxiety at home and at work.

Lauren Sergy of Up Front Communication offers tips to create a better communication environment to keep things a little bit more positive and focused.

Listen to her tips here: How to Encourage Positive Communication During COVID-19 Outbreak . . . or Other Difficult Times.

Help Your Neighbours

My friend has created a simple way to help us care for our neighbours even while we are practicing social distancing. Create a postcard or note which can be left in neighbour's mailboxes with your personal message of support and offer to assist.

When we each share this with our neighbours, we show that we care for each other.

Click here to download this postcard template – no signup required!

coronavirus, COVID-10, Lauren Sergy

Communication Tactics for Effective, Efficient Communication For Every Setting And Occasion

Posted on April 25, 2017 by Jean Eaton in Archive

Welcome to the Practice Management Nuggets Webinars for Your Healthcare Practice interview with Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

Recorded live Thursday April 27 12 Noon MDT

with Lauren Sergy

of Upfront Communications and the

author of The Handy Communication Answer Book

Introduce yourself in the chat!

Enter your questions for Lauren or Jean.
You will receive a reply by email.

Download the Learning Resources Guide – notes and resources for you!

Click to Download Learning Resources Guide Purchase The Handy Communication Answer Book on Amazon.ca

Lauren's Communication Newsletter

Lauren Sergy, Upfront Communication

Lauren Sergy is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

The Handy Communication Answer Book written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications. Available on Amazon.ca.

Communication Tactics for Effective And Efficient Communication

For Every Setting And Occasion

with Lauren Sergy

of Upfront Communications and the

author of The Handy Communication Answer Book

Thursday April 27, 2017 12 Noon MDT

Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

Communication, health care, healthcare, Lauren Sergy, The Handy Communication Answer Book

Do You Feel That You Are Just Not Being Heard?

Posted on April 21, 2017 by Jean Eaton in PMN Replay

Is this you? Common questions that indicates that you might want to improve your communication skills:

I just don’t get where that person is coming from.
I have a hard time to persuade someone to my point of view.
Often I feel that I’m just not being heard.

Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion

Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

#1 Communication Tip

Here is Lauren Sergy’s #1 tip for healthcare providers and practice managers to communicate effectively and efficiently.

[clickToTweet tweet=”Lauren's #1 #Communication Tip: Communicate without judging the audience. #PracticeManagementNuggets” quote=”Understand the context of the person with whom you are communicating and do this without judgement.”]

In this 30-minute Privacy Management Nugget Lauren Sergy will give you practical information that will help you to improve your communication skills to be a more sensitive and effective communicator.

Lauren shares a strategic approach to pre-plan your communication so that your communication is effective and efficient.

Benefits of Effective and Efficient Communication

Reduce stress in your workplace and your life.
Build greater clarity in your communication goals.
Achieve what you want to everybody’s greater satisfaction.

Lauren Sergy, Upfront Communication

Lauren Sergy is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

The Handy Communication Answer Book written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications. Available on Amazon.ca.

Communication Tactics for Effective And Efficient Communication

For Every Setting And Occasion

with Lauren Sergy

of Upfront Communications and the

author of The Handy Communication Answer Book

Recorded live Thursday April 27, 2017 12 Noon MDT

Watch the Replay now – Available for a Limited Time!

Register for this free webinar here

The perfect lunch break for busy practice managers – only 30 minutes and it’s free!

Practice Management Nuggets Webinars is a regular interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics include things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short – about 30 minutes – with nuggets of information that you can use right away.

And best of all – this is a free, no cost opportunity for you and your staff to hear from experts on a variety of topics how they made their clinics and businesses a success! Register now to receive a weekly update of the Practice Management Nugget Webinar guest speaker. Even if you can’t attend register anyway and we will send you the replay. Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

Communication, health care, healthcare, Lauren Sergy, The Handy Communication Answer Book

Speak To Lead Workshop

Posted on February 18, 2015 by Jean Daffin in Blog

Presented by Lauren Sergy, Upfront Communication

Edmonton
Saturdays, May 9, 16, 23, and 30
9:00 am to 11:00 am

Do you regularly give presentations in front of groups, or have a major speech or presentation coming up? This workshop will focus on honing critical stage presence and presentation skills demonstrated by leaders. In this four session intensive, you'll learn how to project confidence, energy, and persuasiveness through crucial physical, vocal, and language skills.

Click here for more information!

Lauren Sergy, Practice Management Mentor, presentations, public speaking, Speak to Lead

Subject to Fashion

Posted on December 17, 2014 by Jean Daffin in Blog

Guest Blog

Lauren Sergy, Upfront Communication

Charisma comes in different flavours and styles, and absolutely experiences fluctuation in fashion. Like most kind of fashions, the “fashionable” characteristics that make us consider one person or another charismatic are both a reflection and creation of our current culture. Different social cultures – and I apply the term “culture” to both small groups, self-selected tribes, our larger society, and everything within that span – will deem different personal characteristics desirable.

Herein lies the real crux of what charisma is (and you will have to forgive me if I become a bit blathery): it cannot be defined or possessed by the charismatic individual; rather, it is a quality given to the individual by the people around him/her. Charisma is all about the audience’s perception, and it is the audience that will define what qualities are charismatic. It isn’t a title you claim, it’s a title you are granted by everyone but yourself.

That’s why the idea of charisma can be subject to the fashions of the time and the audience. A soft-voiced old soul speaking with passion on socially conscious business (let’s call him Jim) may be exceptionally charismatic to an audience of people interested in global do-gooding. The audience is riveted by Jim’s quiet strength, compassionate air, and slow thoughtfulness. They want him to lead them in their next world-mending conquest and would give their right arms to work with him.

Jim then gives a speech to a crowd of venture capital moguls at a large conference. His talk is packed with useful content that is highly relevant to the crowd, and they appreciate his point of view. But afterwards, none of them call Jim charismatic. This group would quickly and happily fall in line to partner with Dana, the next speaker, who radiates in-your-face confidence, speaks loudly and quickly, and demonstrates a bold, rapid decision-making style. The audience goes crazy for Dana – they’ll give her a standard and hold her up at the “It Person” at the conference. She is highly charismatic to this group of people. She fits their current attitudinal trend and fashion in terms of personality.

Charismatic fashion can be dictated by broader cultural context. The aggressive up-all-night Wall Street prodigy fascinated people in the economic rush of the 1980s. The bespectacled chic geek had a charismatic edge during the dot com boom. Today, it may be socially conscious Jim, who balances his fervour for helping with an approachable aesthetic in slightly worn shoes and a collared shirt without a tie.

Is the cultural fashion du jour the only determinant of charisma? Heavens, no. But it is a factor that should always be born in mind.

What makes someone “charismatic” for you? Have you observed any sorts of fashions in aesthetic or personality or style that seem to affect whether people consider someone charismatic? Leave a comment for Lauren!

Lauren Sergy is a public speaking, presentation, and communication coach. She is dedicated to helping business professionals become confident, engaging, authoritative speakers so they can pursue their career goals with authenticity and joy. Click here for information on Lauren’s upcoming her upcoming workshop Public Speaking for Beginners and the Truly Terrified

Communication, Lauren Sergy, Practice Management Mentor, training