Release of Information 101

Posted on June 3, 2014 by Meghan Davenport in Blog, Privacy, Confidentiality, and Security Series Webinar

Privacy, Confidentiality, Security for Medical Offices©

Release of Information 101

Release of information is a critical part of practice management. Patients have the right to access their records and request that it be shared with other healthcare providers and third parties. It is your job to ensure accuracy, timeliness, and security.

The improper release of information can be catastrophic for your clinic. Do you have policies and procedures and training for your staff?

Attend this webinar, Release of Information 101, to help your clinic identify the 4 most common scenarios for release of information, and how to build strong ROI processes.

Pssst – if you are a member, click this link for an EXCLUSIVE coupon. Not a member? Become one!

This webinar will teach you about:

Notification
Valid consent criteria
Duty to assist
Expressed wishes not to disclose information
Document the release
Request records from other practices
Release records of minors
Automation tools you may be able to use

Register for the Webinar!

Release of Information 101

Tuesday June 17th, 2014 12:00pm – 1:00pm MST

Live webinar with Jean Eaton, the Practical Privacy Coach and Practice Management Mentor.

Discussion, resources, and template procedures that you can use right away!

Replay will be available for 1 week. Register today!

The Privacy, Confidentiality, and Security series is a set of webinars that include topics such as privacy awareness, privacy breaches, and email with patients. Seminars last from an hour to an hour and a half, and cover important information for new patient care providers and support staff, as well as practice managers, healthcare providers, or trusted vendors who support healthcare practices. Privacy, Confidentiality, Security for Medical Offices© series is hosted by Jean Eaton (the Practice Management Mentor) of Information Managers Ltd.

Health Information Act, healthcare, Practical Privacy Coach, practice management, Practice Management Mentor, release of information, templates

Privacy Awareness and HIA for Primary Care Clinics

Posted on June 3, 2014 by Meghan Davenport in Privacy, Confidentiality, and Security Series Webinar

Privacy, Confidentiality, Security for Medical Offices©

Privacy Awareness and HIA for Primary Care Clinics

Privacy is a hot-button topic for many people today. While we may insist on our personal privacy on-line, being privacy aware in health care is just as important, for patients and health care providers.

As a primary care clinic, do you know how to keep the personal information of your patients and staff privacy, confidential, and secure? If not, you may required to pay a huge fine and suffer the loss of trust from your patients.

Attend this fun and informative webinar, Privacy Awareness and HIA for Primary Care Clinics, to understand key principles of privacy, confidentiality, and security.

Pssst – if you are a member, click this link for an EXCLUSIVE coupon. Not a member? Become one!

This essential introduction for new patient care providers and support staff, and an excellent refresher for everyone else, will include:

privacy principles
important 2010 and 2013 amendments to the Health Information Act
new Alberta Health Act
safeguards
privacy reaches

Register for the Webinar!

Privacy Awareness and HIA for Primary Care Clinics

Tuesday July 15th, 2014 12:00pm – 1:30pm MST

Live webinar with Jean Eaton, the Practical Privacy Coach and Practice Management Mentor.

Discussion, resources, and template procedures that you can use right away!

Replay will be available for 1 week. Register today!

The Privacy, Confidentiality and Security Series include topics such as privacy awareness, privacy breaches, and email with patients. Seminars last from an hour to an hour and a half, and cover important information for new patient care providers and support staff, as well as practice managers, healthcare providers, or trusted vendors who support healthcare practices. Privacy, Confidentiality and Security© series is hosted by Jean Eaton (the Practice Management Mentor) of Information Managers Ltd.

employee training, Health Information Act, healthcare, Practical Privacy Coach, Practice Management Mentor, primary care, privacy awareness

Email and Patients – What do I Need to Know?

Posted on June 3, 2014 by Meghan Davenport in Blog, Privacy, Confidentiality, and Security Series Webinar

Privacy, Confidentiality, Security for Medical Offices©

Email and Patients – What do I Need to Know?

More patients are using email as their preferred method of communication. It can create efficiencies in your primary care office to manage routine confirmation by email. But – there are privacy and security risks for the patient and the clinic.

These privacy and security risks can be catastrophic to your patients and clinics. Have you explored the benefits, risks, and mitigation strategies before you implement email with your patients?

Attend this webinar, Email and Patients – What do I Need to Know?,to help your clinic avoid the security pitfalls of using email with your patients. Ensure that you and your staff are properly trained on how to implement, use, and maintain the use of emails.

Pssst – if you are a member, click this link for an EXCLUSIVE coupon. Not a member? Become one!

This webinar will help you:

understand the benefits and risks of implementing email with patients
identify mitigation strategies if you've already implemented using email
provide education to patients and staff about how email will, and will not, be used

Register for the Webinar!

Email and Patients – What do I Need to Know?

Tuesday July 22nd, 2014 12:00pm – 1:00pm MST

Live webinar with Jean Eaton, the Practical Privacy Coach and Practice Management Mentor.

Discussion, resources, and template procedures that you can use right away!

Replay will be available for 1 week. Register today!

The Privacy, Confidentiality and Security Series webinar that include topics privacy awareness, privacy breaches, release of information and email with patients. Seminar last from an hour to an hour and a half, and cover important information for new healthcare providers and support staff, as well as trusted vendors who support healthcare practices. Privacy, Confidentiality and Security© series is hosted by Jean Eaton (the Practice Management Mentor) of Information Managers Ltd.

Canadian Anti-spam Legislation, CASL, email, employee training, healthcare, physicians, Practical Privacy Coach, practice management, Practice Management Mentor, privacy by design, templates, text

Practical Privacy in Healthcare

Posted on June 2, 2014 by Jean Eaton in Blog

New LinkedIn Group – you are invited!

The intent of this LinkedIn Group is to provide a networking group for Canadian privacy officers, practice managers, or healthcare providers working in Canadian healthcare practices. Topics includes resources, education, case studies and a little bit of technology to support pro-active privacy in healthcare businesses.

I do want to permit some links to resources and offers that will benefit the group. Please use your discretion and ask me if you are unsure if your post fits here.

New to LinkedIn? Here are some steps to get you started. Sign in to your LinkedIn account. Search for the group – ‘Practical Privacy in Healthcare' in LinkedIn. Send a Join request. Once your join request is approved, be prepared to create a post to introduce yourself and let us know what is your area of interest and what you may be able to contribute to this group.

healthcare, privacy

Supporting the birthing family with pregnancy, birth and breastfeeding education

Posted on May 21, 2014 by Jean Daffin in Blog, Practice Management Nugget Interview

Expert interview with Adriana Guerra of MamAmor

Beautifully handcrafted dolls for childbirth, sibling and breastfeeding education.

Adriana Guerra is a DONA (Doulas of North America) trained doula and a mother of 3. After practicing as a Birth Doula for a few years she has now shifted her focus to a new business, MamAmor. Through her work with these beautifully handcrafted dolls Adriana provides childbirth, sibling and breastfeeding education.

Adriana Guerra, MamAmor and Jean Eaton, Information Managers are going to give you great information on:

MamAmor dolls as educational resources
The role of a Doula
How Doula's work with physicians

Webinar (Webcast, Skype, Phone – it is your choice!)

Thursday, May 29th, noon – 12:30 pm MST

MamAmor Website

MamAmor on Facebook

Join the interview here!

________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers.

We’ve made it easier for you to attend. Starting May 1, you don’t need to register for each FREE Practice Management Nugget event.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip: Put this link in your calendar for Thursdays at 12 noon MST. Then click it a few minutes before we begin and it will take you directly to the webinar.

Doula, healthcare, practice management, Practice Management Mentor

Doing a PIA for your practice is easy!

Posted on May 7, 2014 by Meghan Davenport in PMN Replay

Replay of our live event recorded May 1, 2014

Doing a Privacy Impact Assessment for your practice is easy!

an interview with Jean Eaton of Information Managers Ltd.

Are you opening a new clinic or establishing a new health services program? Are you changing how you collect and use personal information, implementing an Electronic Medical Records (EMR), or transition to a new EMR provider? Are you sharing information with a Primary Care Network or other health program? Jean Eaton, the Practical Privacy Coach, will give you an overview of the Privacy Impact Assessment process, including:

what is a Privacy Impact Assessment
Document Management Tip: What is a Privacy Impact Assessment? For Chiropractors
when do you need a Privacy Impact Assessment
how to plan a Privacy Impact Assessment

Resources: What is a PIA?

What is a PIA? What is a PIA? You Tube Video

E-course: How to do a PIA – coming Fall 2015.

E-course: How to do a PIA

Replay: (if you are unable to view the slides below, please click here. If you have any other technical issues, send us an email) Replay: Audio

Replay: Slide and Audio

Health Information Act, healthcare, PIA, Practical Privacy Coach, Practice Management Mentor, Privacy Impact Assessment

Practice Management Nuggets Events – Live

Posted on April 23, 2014 by Meghan Davenport in Members Only, PMN Replay

The perfect lunch break for busy practice managers – only 30 minutes and it's free!

(PS – Looking for a different replay? Become a member and get unlimited access!)

‘Creating Leaders at Every Level'© with Lisa Litwinski

Lisa Litwinski
LiT PATH Learning Centre Inc.

How does your team respond to change, challenge, stress and restructuring?

Lisa Litwinski of LiT PATH Learning Centre Ltd. will share some key strategies to help your employees contribute to workplace wellness and results every day.

Lisa Litwinski, BA Psychology, is an engaging professional speaker, expert facilitative trainer, & Coach/Mentor Consultant who works with individuals, teams, and leaders to inspire awareness, appreciation, and collaboration. Her clients look for team building, leadership development, and empowerment success strategies; they include industry, non-profit, health care, and government. Lisa works with companies to engage healthy, collaborative teams and Create Leaders at Every Level of responsibility.

In this 30-minute Privacy Management Nugget Lisa will give you practical tips and tools on how to:

Encourage self-directed leadership
Increase communication, build relationships, enhance results

Creating Leaders at Every Level© with Lisa Litwinski

of LiT PATH Learning Centre Ltd.
Thursday September 11, 2014 noon – 12:30 pm MST

Learning Resource Guide

Lit PATH Learning Centre Ltd. Website

Today, IChoose Cards® by Lisa Litwinski

Subscribe to Privacy Nuggets Newsletter!

Upcoming Events Send me a weekly reminder

Listening…on a schedule with Lauren Sergy of Up Front Communication – Oct 2

Lauren Sergy
Up Front Communications

Patients commonly complain that their healthcare provider is in too much of a hurry to talk to them.

Lauren Sergy of Up Front Communication will share some key strategies to help you communicate with your patients in a caring, professional manner that will still let you keep to your appointment schedule.

Presentation, public speaking, and communication coaching and training for professionals and businesses is Lauren’s strength. In this 30-minute Privacy Management Nugget Lauren will give you practical tips on how to be an:

energetic, positive communicator at work with colleagues and patients and
engaging, sensitive, and tactical speaker whether you are addressing an auditorium full of people or having a one-on-one meeting

How to go from rushed to attentive without stretching your time!

“Listening…on a schedule”
with Lauren Sergy of Up Front Communication
Thursday October 2, 2014 noon – 12:30 pm MST

Don’t miss an event – Sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Even if you can’t attend, register anyway and we’ll send you the replay details. Replays will be available for only a limited time.

archives, Communication, healthcare, marketing, physicians, Practical Privacy Coach, practice management, Practice Mangagement Mentor

Leasing Do’s and Don’ts for Your Healthcare Practice

Posted on March 13, 2014 by Meghan Davenport in Blog, Practice Management Nugget Interview

Practice Management Nugget Event

Leasing Do's and Dont's for Your Healthcare Practice

What is your the trigger date for your commercial lease renewal?

One of the most important things I learned today with our interview with Jeff Grandfield – give yourself enough time to find the best location at the best deal for your commercial lease.

What is your #1 Tip when negotiating (re-negotiating) your commercial lease?
Give yourself enough lead time to negotiate your lease – at least 6 months for new locations and 9-12 months for lease renewal. Renewal option clause often requires you to notify the landlord 6 months before the lease expires of your intention to renew your lease.

Key terms that you need to know:
Tenant improvement allowance
Deferred rent or rent-free months
Renewal options
Assignment rights
Deposits and personal guarantees
Demolition clauses
Parking and signage

Your commercial lease will be one of the biggest investments in your business. If the term of your lease is 5 or 10 years, it is more important than ever to make sure that your leasing decision is the best one for you. Getting assistance from a professional leasing agent is an easy decision to make.

For more information contact The Lease Coach.

Did you know that you can negotiate almost any part of your Lease Agreement, except the physical location?

HOWEVER….you may be leaving money on the table if you don't ask the right questions!

Jeff Grandfield has been a commercial lease consultant with The Lease Coach since 2005. The Lease Coach is America's #1 authority on lease negotiating for tenants since 1993. Jeff frequently speaks at healthcare conferences and franchise shows across North America, as well as writes numerous articles for various industry magazines, and is co-author on “Negotiating Commercial Leases & Renewals for Dummies”.

Jeff is going to give you practical tips on the leasing do's and don'ts for your health care practice:

What a healthcare practice manager need to know about leasing
How to effectively negotiate a lease renewal

Our Practice Management Nugget event includes an expert interview with Jeff Grandfield of The Lease Coach hosted by Jean Eaton (The Practice Management Mentor) of Information Managers.

Bonus tip: There are so many things you need to know to start, maintain, and grow your practice. Join us each Thursday for nuggets of information that you can use right away for your healthcare practice.

This interview is now available as a member benefit. Try out a Trial Membership to access this Practice Management Nugget interview and other webinar replays and resources. And if you’re already a member, just log-in and enjoy!

commercial lease, healthcare, leasing, Practice Management Mentor, practice management nuggets, The Lease Coach

New Offer: Customized Privacy Awareness Training

Posted on March 9, 2014 by Meghan Davenport in Uncategorized

Information Managers is excited to offer a new training program that will be cost and time effective for a variety of teams and offices, and will provide quality consistent privacy and security awareness to your current and new employees and contractors.

You can have exclusive access to a customized privacy awareness webinar that your team can access on demand. This permits immediacy to new employees and can be easily included in the orientation period. The webinar will be approximately 1 1/2 hours in duration and include handouts, and pre- and post-training tests that you administer.

Privacy and Security Awareness Training Webinar

The standard webinar content includes:

What is privacy, confidentiality, and security?
What is the Health Information Act (HIA)? Includes summary of important 2010 and 2013 amendments.
What is the Personal Information Protection Act?
What is Alberta Health Act?
What are HIA Privacy Principles?
What is Health Information?
To whom does the HIA apply?
What is Netcare? Review of authorized use.
What are Safeguards – Administrative, Physical, and Technical?
What are Expressed Wishes of Individual?
What is a Privacy Breach?

Some customization of the content can be made to make it even more relevant and useful to your organization.

The webinar may include a pre-recorded audio introduction and conclusion by your Privacy Officer, Manager, CEO or designate to further customize the training to your organization.

Your organization will receive the web link to the webinar, electronic copy of participant handouts and quiz that you may use up to 1 year for current and future training needs. This is licensed for your exclusive use – you cannot give or sell this to another party. You can choose to post this to your internal website or computer network, or Information Managers can host this for you to access on demand.

$300.00 +GST. Includes handouts, 1 year licensed access to Privacy Awareness Training webinar.

Yes! Contact me to create my customized Privacy Awareness Webinar!

Purchase Customized Privacy Awareness Training

Health Information Act, healthcare, Practical Privacy Coach, privacy, privacy by design, training

Mandatory privacy breach reporting proposed for HIA

Posted on March 3, 2014 by Jean Eaton in Blog

Information and Privacy Commissioner Jill Clayton has written to the Minister of Health to formally request the Government of Alberta consider amending Alberta’s Health Information Act (HIA) to include mandatory breach reporting and notification provisions.

In the letter, items for consideration in an amendment to the legislation include who should be notified about a breach, what the triggers are for notification, what should be reported and in what time frame, and whether there should be penalties, sanctions or other consequences for failing to notify. A copy of Commissioner Clayton’s letter has been posted to the Office of the Information and Privacy Commissioner’s website at www.oipc.ab.ca.

There are several current legislation that requires mandatory privacy breach reporting including PIPA in Alberta. We have best practices to follow when we have a privacy breach involving health care. (See our Document Management Tip: Privacy Breach Reporting Form as a sample tool to follow).

In healthcare, we strive to pay attention to details to provide the best care and treatment for our patients and respect the privacy of their personal information. However, we are human and errors do happen. How ‘small' or ‘big' does a privacy breach need to be require notification to a regulator? What might be the implications to a business if they must report each privacy breach? Are there other alternatives to mandatory breach reporting that we should consider?

Send me a comment by email and we'll compile the list and add to a future article.

Related Articles:

When is a privacy breach a privacy breach?

Webinar March 25, 2014 – 3 Mistakes in managing a privacy breach

Alberta, healthcare, Practical Privacy Coach, privacy breach reporting

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