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Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments – A Complete Step-by-Step Course

Posted on October 28, 2020 by Jean Eaton in Services, Training

Do you need a Privacy Impact Assessment?

Or do you need to amend an existing PIA?

Privacy Impact Assessments are just one of the requirements you need in order to fulfill your obligations in Alberta’s Health Information Act (HIA) and other legislation and are an important aspect of developing privacy best practices in your office.

And a little help along the way is always a good thing.

Practical Privacy Coach, Jean  L. Eaton of Information Managers, is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal and health information, particularly in primary health care settings. Jean has helped hundreds of healthcare providers, vendors, and health and social service delivery organizations and associations complete their Privacy Impact Assessment which have been successfully accepted by organizations' management and regulators. Jean has customized and delivered privacy training programs for privacy officers, records management professionals, implementation teams, and healthcare providers across Canada and the US.

Now you can have access to five modules to help you learn everything you need in order to complete your own PIA.

     

**** New PIA Amendment Track ****

Each module includes a video training, as well as templates, tools, resources and case studies to build on in each lesson. You can use this scenario to guide you through the PIA process in healthcare. If you work in healthcare or privacy or records management and need to do a PIA, this e-course is for you.

 

You need a Privacy Impact Assessment when

  • You  are opening a new clinic or establishing a new health services program.
  • You are changing administrative procedures or technology equipment, services, or vendors
  • You are changing how you collect and use personal information,
  • You are implementing or changing an Electronic Medical Records (EMR)
  • You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program.
  • You want to prevent a privacy breach,
  • You have a Privacy Impact Assessment that was written more than 2 years ago (It is time to review and update this!)

 

If you are a healthcare provider, practice manager, and you need your first Privacy Impact Assessment, this e-course is for you

Are you in a group or solo practice with direct patient care, for example:

  • Physician
  • Pharmacist
  • Registered nurse
  • Optometrist or optician
  • Chiropractor
  • Physiotherapist
  • Midwife
  • Podiatrist
  • Dentist, dental hygienist or denturist
  • Audiologist
  • Mental health practicitioner
  • Laboratory, x-ray, and imaging technician
  • Paramedic

A PIA should be as common place to a healthcare practice as a business plan is to a business. BUT most healthcare practices don’t know this and often don’t know that a PIA is  usually part of their professional college requirements and often even a legislated requirement! Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

If your Privacy Impact Assessment was written more than 2 years ago this e-course is for you

The Clinic Manager and Physician Lead and Privacy Officer  must ensure its content is updated to reflect the current state of administrative, physical and technical controls.

BONUS! Checklist to update your PIA to meet recent changes to Alberta's Netcare Portal. If your practice has completed a PIA and now you need to update the PIA, you receive a checklist of items that you need to consider to refresh your PIA.

 

If you a vendor that supports healthcare practices this e-course is for you

BONUS! One hour tele-consult with Jean, “Create a branded Privacy Impact Assessment Readiness Package”. Jean will work individually with you to review your documentation and coach you on how to prepare the package to give to healthcare practices.

BONUS! Vendor PIA live webinar includes Vendor non-disclosure agreement, Information Manager Agreement, GAP Analysis, Computer Network Narrative templates.

 

Jean has helped hundreds of physicians, chiropractors, pharmacists, and other healthcare providers complete their Privacy Impact Assessment. She has visited hundreds of practices across Canada. But time and geography limit my ability to visit each healthcare practice that needs a PIA. That's why I developed this on-line interactive course to help you learn everything you need in order to review, amend, or create your own PIA. Each module includes a video training as well as templates, tools, resources and two common case studies to build on each week. You can use these scenarios to guide you through the PIA process.

You know your practice better than anybody else. If you had the right tools, at the time most convenient for you and a mentor to help you, you can develop good office practices, meet legislated and college requirements, and successfully complete your Privacy Impact Assessment requirements.

Using a Webinar on-line interactive program, you will get great content and mentoring from Jean Eaton and once a month during the Q&A live training webinars. Learn the PIA process with these modules.

The modules include:

Module 1:

PIA to Protect Your Practice, Your Assets, and Your Patients

 

Module 2:

Information Flows–-the Foundation of Your PIA

 

Module 3:

Risk Analysis and Mitigation Strategies

 

Module 4:

PIA Format - Pulling it All Together

 

Module 5:

Complete Your PIA Submission

BONUS Module 6:

Create a Branded Privacy Impact Assessment Readiness Package

The replays, tools, and resources will be available to you right away.

If you are new to this field, I suggest that you first register for Privacy Awareness in Healthcare: Essentials to master the key definitions and concepts.

Corridor_Privacy_Awareness_In_Healthcare_banner

Privacy Awareness in Healthcare: Essentials

 

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments –

A Complete Step-by-Step Course

5 Core Modules, Templates, Training, and Tools to Get Your PIA Done!

Monthly Live Q&A Training Webinars

$450.00 (plus GST)

Purchase e-course

 

You will get

  • Learning Resource Guide for EACH module – how-to explanations, templates, and resource lists
  • Checklists to help you plan your PIA
  • MindMap of the entire PIA process
  • PIA project plan timeline templates
  • Checklists of  personal and health information privacy and security policies that you need in your practice
  • Many examples of projects in medical, dental, chiropractic and more practices including new PIA project and PIA amendments.
  • Explanation and real-life examples of key terms that you need to know and include in your PIA
  • Strategies and templates of risk management assessments that you can customize
  • This E-course might qualify for CPE credits, too!

 

BONUS!  Monthly live Q&A webinar training with Jean to help you get un-stuck with your PIA.

BONUS! Checklist to update your PIA to meet recent changes to Alberta's Netcare Portal.

BONUS! Private discussion group with other registered participants of this course to network and support each other on your PIA journey and continue to help you after this course closes.

BONUS! Regular updates of privacy resources and templates that you can use.

 

If you hired a consultant to do the work of the PIA process for you it may cost you as much as $3,000!

And then…when the consultant is done, they take their knowledge out the door with them.

Invest only $450 in this course and you'll have what you need to do your first PIA project today…and every project in the future!

Jean Introduction Ecourse PIA (1)

I had the pleasure of working alongside Jean to develop a PIA for my Dental Office. I could not have completed this document without her. She was there to help me every step of the way. Her online course made it easy to communicate with her as well as having so many resources to use that were so helpful. Each Module had videos to watch that explained step by step what needed to be done. The PIA document is a lot of information to put together and if it's not enough information on its own, you also need to develop a policy and procedures manual. Jean has developed an amazing resource for this manual that was very user friendly and made a 300 page manual a lot more attainable than creating it on your own. I highly recommend taking Jean's PIA course and having her help throughout the process!”

~~Lindsey Cave, Office Manager, Orion Dental Group

 

What people are saying about our PIA e-courses and in-person workshops:

Q: What did you learn from this workshop?

Participant's Responses:

  • Understanding of need / use of Information Management Agreement's and an ‘Evaluation” agreement.
  • Lots – when / how to make amendments.
  • Compliance / requirements of PIA and their purpose.
  • PIA information; agreements, updating.

 

Q: What do you feel was the biggest benefit to attending this workshop?

Participant's Responses:

  • Understanding a PIA.
  • Having a better understanding of PIA's and everything included in requirements.
  • Gain a better overview of my PIA and what I need to add; organizational strategy.
  • Clear vision of work to be done.

“When Jean told us about the Protest Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments E-course and explained how the course will help us better understand the Health Information Act, our responsibilities as healthcare providers and our relationship with our vendors and partners, I signed up right away! Thanks again – it is no doubt that we have hitched our wagon to a shining star.”
~~Bill Stowe, Business Manager Synergy Respiratory & Cardiac Care

“This was my first ever time I had to work on a PIA and I was a little nervous about doing it efficiently – but you really made it as simple and straight forward as possible. Thank you for being available for my questions when I had them. I would easily recommend Privacy Impact Assessments to Protect Your Practice course for anyone to do their own PIA's! Thank you so much!”
~~Karen Sarabura, Clinic Manager and Privacy Officer, CGA Medical Imaging, Alberta

“I attended the Privacy Impact Assessment Walk-through workshop (for ARMA members). Jean shared resources and on-going networking opportunities. The biggest benefit to me is to know that there is help out there in moving forward with our Privacy Impact Assessment responsibilities.”
~~Ellen Sauvé, Parkland County

Comments from other E-course participants:

“Learning about how all the information gathering systems interact was the most valuable part of this workshop”

“Excellent presenter – variety of learning opportunities.”

“Jean is an excellent speaker and I enjoyed the audio seminar you gave today and I learned a lot from your seminar.”
~~Annette T (AHIMA webinar, Three Mistakes in Managing a Privacy Breach”)

“Jean Eaton is one of those ‘critical suppliers' you keep in your email contacts list, no matter what company you manage. She really knows her stuff and delivers prompt, accurate information on time. Her courses are interesting, informative, and I like the opportunity to meet with classmates who have similar challenges.”
~~Kevin Morris, Shape MD, Team Leader/Office Manager

 

Buy e-course

In-Person Workshops Are Now Available 

Are you a hands-on kinda person?

Are you more likely to get things done when you schedule your time for a working meeting?

Would you like help to kick-start your PIA amendment and review with other like-minded clinic managers and privacy officers?

PIA Amendment Workshops are available. Send a request to me and let's set up a workshop near you! You also get full access to the on-line course to support you after the workshop.

 

 

Not sure if the E-course is for you?

Jean will answer your questions in the free webinar, 

 

Prevent Big Fines (or Worse!) for Your Healthcare Practice

How to Plan a Privacy Impact Assessment for Your Healthcare Practice

with Jean L. Eaton
Replay Recorded Live

This webinar is for Privacy Officers, Clinic Managers, Practice Managers and anyone else responsible for doing a PIA.

You will learn what is getting in your way of getting your PIA done!

In this free webinar, you will learn:

  • 5 Manageable Steps of every PIA
  • 3 Biggest Myths about PIA’s that is preventing you from completing your PIA
  • Questions Privacy Officers, Clinic Managers, Practice Managers and Healthcare providers should ask about PIA’s but don’t
  • Biggest fears about doing a PIA and how you can kick it to the curb so that you can finally get it done

Join us for the webinar so that you can plan your PIA for your healthcare practice!

Sign me up for this FREE webinar

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Please provide your email address below and you will be re-directed to the webinar replay right away.

Check your email in-box to confirm your registration!

 Along with your webinar registration, you will also benefit from the occasional Privacy Nugget tips by email of similar privacy resources and articles that you can use right away!

 

Alberta, amendment, breach, employee training, ePIA, ePrivacy, Health Information Act, healthcare, HIA, PIA, PIA process, Practical Privacy Coach, Privacy Impact Assessment, privacy officer training, templates

5 Low Cost Steps You Can Take Now To Prevent Employee Snooping In Healthcare And Prevent Privacy Breach Pain

Posted on October 22, 2020 by Meghan in Blog

Healthcare Employers, Privacy Officers Need To Prevent Employee Snooping

Human curiosity, interpersonal conflicts, shaming or bullying or financial gains are common motivators for snooping. We seem to be hard-wired to want to peek into someone else’s personal and private information. Snooping is a violation of trust between our patients and the healthcare providers and the people who work for them.

We want our patients to trust us. We need the patients to share their personal information with us so that we can provide the appropriate health services to them. When healthcare providers and employees snoop in our patient’s information we destroy that trust with the patient. When one of our team members is snooping, it harms the effectiveness of our teams and damages morale in the clinic.

When employees are snooping in personal health information, it costs the employer time and money.

What Is Snooping?

Looking at someone’s personal information without having an authorized purpose to access that information to do your job is known as ‘snooping’.

Even when you are “just looking” at personal information but don’t share that information with anyone else, this is still a privacy breach.

It is illegal.

Snooping incidents are on the rise and can cost you time, money, heartache, and headache in your practice.

When there is an offence under the privacy legislation like the Health Information Act, there may be an investigation, charges and court appearances, fines, penalties, and loss of employment.

Snooping is entirely preventable. You can easily use the 5 low cost steps to prevent employee snooping in your healthcare practice.

How Can You Prevent Employee Snooping?

Let’s take a look at the pro-active steps that you can take today to prevent employee snooping.

Step 1. Be A Privacy Champion

The first step is to be a privacy champion. Everyone can be a privacy champion in your role in your practice. Make sure that you understand the legal and regulatory obligations about privacy and how it affects your health care practice and your patients is an important step.

In addition, each practice should have a named privacy officer who is responsible for the accountability and management of privacy compliance in your practice. In fact, simply having a named privacy officer increases the likeliness of spotting  and responding to a privacy breach more quickly than a practice that does not have a privacy officer.

The privacy officer will also ensure that there are appropriate policies and procedures related to the correct collection, use, and disclosure of health information – and appropriate monitoring and enforcement when snooping is suspected.

Step 2. Train Privacy Awareness

Healthcare practices must provide privacy awareness training to all of their employees at their orientation and not rely on the assumption that the employees have learned about privacy awareness in their previous roles.

When the training includes examples of snooping and clear expectations about the potential consequences and sanctions, you have set the stage to define the culture that snooping is not acceptable. Unfortunately, there are many examples of snooping privacy breach incidents in the news. When you discuss these examples, you can increase privacy awareness and learn from someone else's privacy breach.

Use These Examples as part of your training to inform employees about the consequences of snooping
Snooping Conviction Earns 3 Years’ Probation
Recent Privacy Breach Convictions Under Alberta’s Health Information Act

Step 3. Reasonable Safeguards

Implementing reasonable safeguards makes it easier for people to do the right thing and avoid the temptation of snooping.

There are three types of safeguards.

Administrative. Written policies, procedures, training, and oaths of confidentiality are examples of administrative safeguards. When there are clear, written, expectations about privacy and confidentiality, including snooping, we are more likely to achieve positive privacy practices.

Technical. This often includes security related to computers. For example, making sure that we have role-based access to systems and personal health information supports the need to know principle. Computer networks and electronic medical record systems that have user management audit logging and enforce unique user ID are other examples about technical safeguards that allows us to prevent and monitor snooping incidents.

Physical. Restricted access to paper records, ensuring that documents are shredded appropriately are examples of physical safeguards that can prevent employee snooping.

Step 4. Monitor to Prevent Snooping

Knowing that their supervisor, co-worker, or privacy officer is observing their interactions with personal information may help to deter employees from snooping.

The supervisor or privacy officer may routinely monitor user audit logs of systems containing personal information to search for unusual activity or pro-active review of users looking up patient information with the same last name or access to VIP records.

Listen to the podcast, How AI Improves EMR Auditing | Episode #094 to learn about an easy way to perform user monitoring and quickly recognize risks from external bad actors and employee snooping incidents!

Step 5. Consequences When Employees Snoop

Well documented and implemented consequences is step 5 to prevent snooping incidents.

Written sanctions and discipline policy are required both as a deterrent to snooping and to facilitate the quick response to a privacy incident.

When proactive measures fail, consequences may be appropriate. The consequences need to be reasonable, consistent across all providers and employees, and fair to the circumstances.

Written sanctions and discipline policy are required both as a deterrent to snooping and to facilitate the quick response to a privacy incident.

Snooping is a privacy breach, and it will require investigation and reporting. Your written privacy breach policies, procedures and forms will help you to respond quickly to a snooping incident.

Sanctions might also be applied outside of the organization. When a privacy breach is reported to the OIPC or a privacy complaint is made to the OIPC, charges may be laid under the HIA.

Listen to the podcast, 5 Steps to Prevent Employee Snooping | Episode #097 to learn more about snooping and how to prevent it in your healthcare practice!

When we know better, we do better

Download  the Practice Management Success Tip, ‘5 Steps To Prevent Employee Snooping'.

Share and discuss examples of snooping and your related policies and procedures to support privacy awareness in your practice.

prevent employee snooping

The Practice Management Success Tip, 5 Steps to Prevent Employee Snooping, will help you

  • Take 5 practical steps to prevent employee snooping.
  • Provide clarity about what is considered a privacy breach.
  • Contribute to the health information privacy compliance in your healthcare practice.
Show Me The 5 Steps to Prevent Employee Snooping

Did you enjoy this article? If you’d like to look at similar posts, visit these links:

Snooping Conviction Earns 3 Years’ Probation

Keeping Privacy Active in the Minds of Clinic Staff

Not sure what is considered a privacy breach? See When is a Privacy Breach a Privacy Breach?

 

 

employee snooping, employee training, prevent employee snooping, privacy, privacy breach, privacy officer role and responsibility, reasonable safeguards

Privacy Challenge #12 Social Media

Posted on October 26, 2015 by Meghan Davenport in Archive

Are you part of the social revolution?

If you are, you're part of a broad network. 70% of Canadians who use the internet say that they use social media at least once a month. 57% of small business owners use social media, 35% of businesses use social media tools to track what is being said about their company. Nearly 50% of business owners use social media to promote their company brand. (see the infographic from Sherpa Marketing)

Read More

employee training, Practical Privacy Coach, privacy, social media, social media policy

Employee Engagement – It’s not rocket science!

Posted on May 2, 2015 by Jean Eaton in Blog, PMN Replay, Practice Management Nugget Interview

What is meaningful engagement?

We had a wonderful discussion on January 30, 2014 with Paula J. MacLean of Silver Creek Press in our Practice Management Nuggets series. She gave us some great content including:

  • Difference between satisfied employees and engaged employees
  • Strategies to create engagement with your employees
  • Strategies for you to develop skills to better engage your employees
  • Tips for networking
  • Tips to engage employees who work from remote  / mobile offices and more!

 

 Replay

Resources

Employee Engagement Webinar Take Away Notes

 

Feedback that is sincere, timely, and meaningful to the employee often has the most impact.  Sometimes, recognition includes a ‘thing' or gift; sometimes it doesn't.  What was your most meaningful recognition experience?  Send us an email – we will compile the responses and post in a future article here.

 

Check out Paula's books for practical advice and resources that you can implement right away!  Silvercreekpress.ca

 

 

 

 

 

 

[clickToTweet tweet=”Employee Engagement: It's not rocket science! #free #webinar with Paula MacLean, @InfoManLtd ” quote=”Employee Engagement: It's not rocket science! #free #webinar with Paula MacLean, “]

 

 

Preview our upcoming Practice Management Nugget events including topics: patient clinic satisfaction, medical office supplies, corporate security. The events are free but you must register in advance to get access to the replay.

Don't miss an event-

Sign Up Now! Practice Management Nuggets Weekly Reminder Email

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

 

Employee Engagement, employee training, healthcare, Practice Management Nugget, Staff Satisfaction

Job Search: A 4 Step Process to Never Need the Fairy Job Mother

Posted on March 25, 2015 by Jean Daffin in Past Events, PMN Replay, Practice Management Nugget Interview

Have you ever needed to look for a new job?

One that was perfect for your skills, goals, and ambition?

In the right location and fair salary?

connie-photo2Connie Hampton of Hampton & Associates, Scientific & Executive Search Consulting will help you “learn to network powerfully to find your next career step, mentor, or business partner.”

She is NOT the Fairy Job Mother…

But she will share with you practical tips that you can use right away to help you with job search networking and personal branding and marketing. Connie's method can make both job search and other career networking much easier and it is easy to learn (although it still takes work and time).

Learn:

Connie's 4 Step Process:

  1. All about you
  2. All about them
  3. Connecting with the right people
  4. Get the job

Hampton logoConnie Hampton has over 16 years specializing in recruiting for the life sciences industry, using every means necessary to find the right people for her clients. Connie is known for her highly practical and results-focused strategies.

The Practice Management Nugget interview with Connie Hampton will help you with your job search:

  • Effective networking
  • Personal branding
  • How to market yourself

Join us for Practice Management Nugget interview

with Connie Hampton of Hampton & Associates, Scientific & Executive Search Consulting

Thursday April 16, 2015 12 noon – 12:30 pm MDT

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

 Replay: Recorded Live April 16th, 2015

 Resources

Learning Resource Guide _ Job Search with Connie Hampton

 

“Free Check List for Optimizing Your LinkedIn Profile for Professional Networking”

 

How to find your next job image

 

New Book by Connie Hampton:  How to Find Your Next Job

 

 

 

 

 

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

 

#networkpolishkit, employee training, job search, job search strategy, Practice Management Mentor

Relationship Marketing – Community Wellness Day

Posted on March 23, 2015 by Jean Daffin in PMN Replay, Practice Management Nugget Interview

Isn't it time that you learn how to position your health and wellness business for Long Term Sustainable Growth?

Find out more about Community Wellness Program and join us LIVE for a special announcement about how you can register and learn relationship networking to promote your practice.

Bring your message of health and wellness to your community!

  • Do you need more patients / clients for your healthcare practice?
  • Do you have one or two hours a week to invest in marketing your practice?
  • Are you passionate about sharing your message of health and wellness to with your community?
  • Do you have a limited marketing budget?

A Community Wellness Program is very, very simple; it is hosting a community event to cement your presence in your community and position yourself to increase your visibility and credibility in the process.

If you could learn how to position your practice to become the foremost authority on lifestyle medicine in your community, elevate your credibility and potentially double your current practice, would that be something you would be interested in learning about?  That’s what Dr. Randi I Ross, founder and CEO of the William David Company, LLC. will be sharing with us, using what she calls, “Relationship Marketing”. This proven plan is the foundation for a successful and meaningful practice with long term sustainable growth as well as a process to make sure to optimize your virtual engagement. #relationshipmarketing #communitywellness  new logo

 

 

 

Join us for PMN interview on April 30 with Dr. Randi Ross for tips, tools, and templates that you can use right away!

“You are a Relationship away from your next level of prosperity.”

Dr. Randi Ross

 drrandirossSIn this 30-minute Privacy Management Nugget Dr. Ross will give you behind-the-scenes view of the success strategies. Learn what 500 health care providers have already learned.

  • Learn how to use relationship marketing to grow your business
  • Position you and your business a Lifestyle Medicine authority in your community
  • Learn how you can be an exclusive host of “Community Wellness Day” in your community to gain huge exposure, massive publicity, leverage affiliates, and build key relationships, credibility and legitimacy

 

Dr. Randi Ross created Community Wellness Day, the most successful community program to brand yourself as the best and most well-known provider of health solutions in your community.

Join us for Practice Management Nugget interview

 Relationship Marketing – Community Wellness Day

with Dr. Randi Ross, CEO the William David Company, LLC

 Thursday April 30, 2015 12 noon – 12:30 pm MDT

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Replay

Resources 

Relationship Marketing – Community Wellness Day Notes

 

Relationship Marketing – Community Wellness Learning Resource Guide

  You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

Don't miss an event – Sign Up Now! Practice Management Nuggets Weekly Reminder Email

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

 

#communitywellness, #RelationshipMarketing, Dr. Randi I. Ross, employee training, healthcare, marketing, Practice Management Mentor, relationship marketing

Preventing theft in your office practice

Posted on December 1, 2014 by Jean Daffin in PMN Replay, Practice Management Nugget Interview

Dave Rodwell of D.E. Investigative Services Ltd. will help you design a crime prevention program that will help protect your office from theft and make your office safer for your patients and staff.

“I believe that if people and companies were armed with the knowledge on how crimes are committed and put preventative strategies into their daily life, they would greatly reduce the potential to become victims of crime.”

Dave Rodwell

In this 30-minute Practice Management Nugget Dave will give you practical information on how to:

  • Assess your office for potential risks
  • Prevent theft through the environmental design of your office space
  • Prevent theft by establishing preventative office policies and procedures
Dave Rodwell D.E. Rodwell Investigative Services Ltd.

Dave Rodwell
D.E. Rodwell Investigative Services Ltd.

Dave Rodwell specializes in conducting private investigations, security consulting, and providing workshops and speaking engagements on security topics.

Practice Management Nugget interview with Dave will:

  • Help you to reduce the opportunities for theft on your office
  • Show you how to create an environment that discourages perpetrators
  • Help you identify preventative or corrective design and procedural options
  • Protect your business, patients and employees

Join us for Practice Management Nugget interview

with Dave Rodwell of  D.E. Rodwell Investigative Services Ltd.

Recorded Live Thursday January 15, 2015 noon – 12:30 pm MST

Resources:

Learning Resource Guide Sign up Now! Practice Management Nugget weekly reminder email.

Audio Only

Audio and Slides

 

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

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best practice, employee training, practice management, Practice Management Mentor, security, theft

Success Not Stress Workshop

Posted on October 24, 2014 by Jean Daffin in Blog

Do you feel stressed with life’s changes and challenges?

Eleanor Frank, founder and CEO of Reenoo Workshops is presenting a full day workshop, Success Not Stress, on Wednesday, November 5th in Edmonton.  Participants will learn a practical, common sense approach to navigating through life’s inevitable curves, including valuable tools & skills to effectively manage change, uncertainty, worry & stress.

Eleanor J. Frank, a Stress & Wellness Consultant certified by the Canadian Institute of Stress & Hans Selye Foundation.

For more information Visit Reenoo Workshops

 

employee training, Reenoo Workshops, Stress Management

“Interview Right to Hire Right”

Posted on October 24, 2014 by Jean Daffin in Past Events

Hire the right new people.

Frustrated by needing to hire MOA’s – again?

Not sure how to conduct an interview?

Don’t have the tools that you need?

Information Managers is tickled pink to sponsor “Interview Right to Hire Right” with Nelson Scott.

If you want to hire Medical Office Assistants and front office staff for your healthcare practice who have the potential to be top performers, this workshop is the best investment you can make in your professional development.

In just 2 ½ hours, you will receive tips and tools that will enable you to:

  • Approach your next opportunity to hire with confidence
  • Identify competencies and attitudes that are necessary for on-the-job success
  • Write and ask interview questions that will yield high-quality information on which to base your hiring decisions
  • Assess information on resumes and application forms to decide who to invite to interviews
  • Conduct and maintain control of the interview
  • Probe to get beyond superficial, well-rehearsed responses
  • Make hiring decisions on evidence, not gut feelings

BONUS: Simple, easy-to-use techniques you can use to build commitment on and even before your new employee’s first day on the job.

You will learn:

  • 3 Steps to write Behaviour Description Interview Questions
  • 5 Stages of an interview
  • 9 Questions not to ask, and why
  • 4 Techniques to reduce the candidate’s (and your) interview-induced anxiety
  • 7 Items to bring to every interview

BONUS: Access to your own copy of Nelson’s e-book, 13 Reasons Managers Are “Unlucky” When Making Hiring Decisions.

Wednesday November 19, 2014

10408-124 St NW

Edmonton, AB

6:15 pm – 8:45 pm

Register here!

$47 Interview Right to Hire Right workshop, tips, tools, and templates

PLUS BONUS 1 month membership Information Managers Network

OR

$37 Yes! I am currently a member of Information Managers Network and want to register for Interview Right to Hire Right workshop at this members' only price!

No vacancy? This might be the best time to prepare for the next interview! Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.

Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Nelson Scott has trained thousands of managers and supervisors from a variety of public, private and not-for-profit sector organizations on how to use interviews to gather high-quality information on which to base their hiring decisions. He also works with clients to develop interview questions, to prepare them to conduct interviews, and to manage the selection process on their behalf.

Interview Right to Hire Right

with Nelson Scott, SEA Consulting

Wednesday, November 18, 2014

6:15 pm – 8:45 pm

Register here!

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Not sure if this is for you? Listen to our Practice Management Nugget interview with Nelson Scott recorded on June 12. Replay is available to members of Information Managers Network.

Can’t attend? Sign up for Nelson’s newsletter and other resources.

 

 

best practice, employee training, hiring, Interview, Nelson Scott, Practice Management Mentor, recruitment

Privacy Challenge #11 Employee Orientation Checklist

Posted on October 24, 2014 by Meghan Davenport in Uncategorized

Employee Orientation Checklist

Hire, train, retain. It's the motto of any good HR department. And anyone who works in HR will tell you that the cost of hiring new employees is high – sometimes as much as one-and-a-half times the employee's annual salary.

EmployeeOrientationSo it's in everyone's best interest to ensure a new employee is a good fit and trained well.

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15 Day Privacy Challenge, employee training, Nelson Scott, orientation, Practical Privacy Coach, privacy, Staff Satisfaction
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