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Sharing Your Vaccine Status – Privacy Tips

Posted on July 19, 2021 by Meghan in Blog

Sharing Your Vaccine Status – Risks and Benefits

For the safety of yourself and others, schools, employers, or event organizers may ask you for proof of vaccination against the COVID-19 virus. It is your right to decide if you share your personal information with others.

Your personal health information can be misused to access services, apply for credit cards using your name, or other fraudulent purposes.

Throughout the pandemic, each of us have had to make decisions about our health safety and the risks and benefits of our actions. You can apply a similar risk and benefit approach to decide if, when and how you share your vaccine status.

 

vaccine status

Why Share?

Consider the purpose of providing your vaccine status.

Are you giving this information to a physician or nurse for your health care?

Before attending a concert or football game?

Is it a pre-requisite before you can attend school or a sports program?

You may also need to consider the benefit of sharing your vaccine status. If you want to travel out of country, a vaccine passport may be required for international travel purposes.

Protect your gold – your personally identifiable information.

If you decide to share your vaccine status:

  • provide the least amount of information needed.
  • know and trust the person (or the app) that you are sharing your information with. Remember, read the privacy policy!
  • understand how your information will be used.

 

Don't Overshare

Sometimes, answering the question ‘Is your vaccine up-to-date?’ is good enough. You don't always need to share your date of birth, family physician, and health care number, too.

You may be asked to show your proof of vaccine status, but don’t allow the casual requester to make a copy of the vaccination report. (There are some exceptions. Sometimes, you may need to share the information with your healthcare provider or a government official).

Instead, the requester can make a simple notation on their records that you were asked about your vaccine status, and you showed an appropriate proof of vaccination. (See the blog post How To Correctly Identify Patients And Use Photo ID for tips on how to implement this practice in your business).

If You Are Collecting Vaccine Status

If you are a business owner who is collecting personal information like a vaccine status, remember that you must follow the appropriate privacy legislation. In Alberta, private businesses must follow Personal Information Privacy Act (PIPA) legislation.

See the advice document from the Alberta Office of the Information and Privacy Commissioner (OIPC) regarding the reasonable purpose to collect personal information and your responsibilities to keep the information secure.

How Do You Get Your Vaccine Report?

Most often, you will receive a paper confirmation from the healthcare provider at the time that you receive your first and second vaccine dose. In Alberta, you can also download your vaccine record from MyHealth Record, the Personal Health Record for Albertans to access some of their health information, such as lab results, medications, and immunizations drawn from Alberta Netcare.

I shared a short video here to show you how you can register for your own personal account. Some other provinces have a similar provincial electronic health record that individuals can access their own health information.

Keep It Safe

You will probably need to refer to your vaccine status often over the next few years. Keep this information safe and easy to retrieve.

Take reasonable steps to protect your information so that other people can't easily view or take your information without your permission. Will you keep your information in:

  • paper format?
  • your wallet or purse?
  • as a photo on your phone?
    • If so, also consider how you will share the photo. If you give your phone to someone to hold and view the photo of your vaccine status or passport, they may also use the access to your phone for other purposes.
  • upload your vaccine status to a digital app?

Evaluate the Risks and Benefits

Remember to ask yourself why you need to share the information and evaluate the risks and the benefits. It's your information, and you get to decide if, when, and how to share your vaccine status. Take the time that you need to ask the right questions and make an informed choice.

After you share your information, it’s too late to take it back.

Instead, be prepared to respond to a request for your vaccine status with these privacy tips to protect your personal health information.

COVID-19, digital vaccine passport, personal health information, privacy, proof of vaccination, vaccine status

Mental Health Awareness and COVID-19 Workplace Strategies

Posted on July 12, 2021 by Meghan in Blog

We may have mastered the physical side of working remotely but what about the emotional side?

A year ago, Canadians were three months into the pandemic. We were through the initial shock of shutdowns and closures, but most of us were still trying to find our groove in navigating the “new normal”. For millions of working Canadians, this included a sudden and drastic transition to working from home or another remote location, physically isolated from coworkers.

While employees were sorting out logistics and the practical side of things, employers were scrambling to find innovative ways to bring employees together virtually, create a sense of camaraderie and keep morale (and productivity) high. Despite best efforts on both sides of the equation, there was an immediate impact on the mental health and well-being of millions of workers. Surely these would only be temporary challenges and set-backs.

With more than a year behind us working under these conditions, it might be natural to assume that employees have come a long way since we started down this path. In some respects, we have. After all, we have learned to adjust and “make do” with our displaced and reconfigured work environments and schedules. We’ve got the physical side of working from home sorted out, even if it’s not perfect.

Thanks to technology, we can connect to our work world from remote places better than ever. Stress and anxiety levels must be lower because it’s certainly not as tough as it was in the beginning.

Or is it?

Mental Health Awareness

Be Mindful of Your Own Well-Being

As we plan our new workplace and home environments, Corridor Interactive provides an on-line free resource, Mental Health Awareness & COVID-19 Workplace Strategies to help you.

While working from home has its advantages, and for many may be the preferred way to work in the post-pandemic world, we need to be mindful of aspects that can impact our mental health.

Corridor Interactive

 

Corridor’s free Mental Health Awareness & COVID-19: Workplace Strategies course includes a module with insights and tips for supporting your mental health while working from home.

If you’re not in the habit of taking time out for yourself in the midst of juggling work and home responsibilities, make this the day you start to carve time out of your workday for your own mental health and well-being.

 

Read the full article from Corridor Interactive: COVID’s Mental Health Toll in the Workplace 56% of Canadians Stressed & Anxious

Read the article here

Re-printed with permission from Corridor Interactive

Corridor Interactive, COVID-19, mental health, mental health in the workplace, online training, pandemic, remote working, work from home

Can We Email Patients During COVID-19?

Posted on March 11, 2021 by Meghan in Blog

Q: Can we send an email to our recent patients to inform them that we are open during the current COVID restrictions?

We know that some patients are reluctant to see their care provider in person because of the COVID-19 pandemic. They are worried that they may have to wait in a crowded waiting room, or they are concerned about the possibility of waiting outside in the cold. They may not know about new care options, such as a phone consultations or video meetings.

Can we email our patients to let them know how we are addressing their concerns?

Update – This works for letting your patients know that you are offering vaccinations, too!

A:   Yes, with certain limitations

In my opinion, if you are reaching out to **recent** patients / clients to assist them with their **current** health care questions, it is OK to send an email to let them know how you can provide health services within the current pandemic restrictions.

Here are some tips to help you review or create your procedures how to use email with your patients.

  1. Make sure you have previously collected a patient's email address and their consent (verbal is OK, written is better) to use their email address for health service related messages before emailing them.
  2. Do not accept work email addresses for patients; it must be a personal email address for the patient.
  3. Update the patient’s demographic information, including the email address, regularly. Make this part of your process every visit as part of your identity verification.
  4. Update the patient's consent to use their email address every time you have an in-person or telephone conversation with the patient.
  5. Use a script for calling patients to update information and to get consent for using their email address

Use the EMR system to send patients appointment reminders or patient education resources related to their recent visit.

If you also want to send your patients engaging articles about your healthcare providers, services that you provide, or classes or products that you sell, I suggest that you use a system different from your EMR. Use an autoresponder email system to send your patients marketing materials, engaging articles and other pieces of information on a separate marketing email platform. Remember, your patient must opt-in to consent to receive information from you using your auto-responder system.

There are many autoresponder systems to select from, including MailChimp, Active Campaign, Constant Contact and many more.

Join me on the FAQ video to find out when you can email patients during COVID. Click the button below to watch!

Watch the FAQ video HERE!

​Interested in learning more about Email Marketing to your patients / clients?

Check out this blog from Top 10 Do’s and Don’ts of Email Marketing For Physical Therapists & Chiropractors by CallHero  .

 

If you use Social Media to connect with your patients / clients, you might need the Practice Management Success Tip Social Media Management.

Get it here!

Show me Social Media Management
clinic, COVID-19, email and patients, health, healthcare, pandemic, public health restrictions, social media

Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete

Posted on September 22, 2020 by Meghan in Blog

Did you know – it's a myth that patients don't want to use telehealth!

When your practice has efficient processes and in-office practice is streamlined, then you are ready to embark on seeing patients with telemedicine. The COVID-19 pandemic has been the catalyst for growth in telemedicine, and it will be an essential tool for healthcare providers in the future.

Dr. Michael Greiwe, founder of OrthoLive and SpringHealthLive telemedicine platforms is my guest on this episode of Practice Management Nuggets For Your Healthcare Practice!

He’s going to share with us how to increase your practice revenue, efficiency and patient satisfaction with telemedicine!

 

Dr. Michael Greiwe's #1 Tip to Healthcare Providers, Clinic Managers, and Privacy Officers

90% of Patients Prefer Telemedicine over in-office visits. Click to Tweet

 

My Favorite Takeaways From The Podcast

  • Telemedicine is the next tool that is going to make the job easier for physicians and better for patients
  • It's a digital health misconception that patients don't want to use telehealth
  • Patient access is the beauty and power of telemedicine
  • Get your office processes in good working order so that you can confidently implement telehealth solutions

Featured Guest: Dr. Michael Greiwe

OrthoLive & SpringHealthLive

Michael Greiwe, M.D., is a surgeon by day and tech guru by night. He is a practicing orthopaedic surgeon with OrthoCincy, near Cincinnati, Ohio, and the founder of the OrthoLive and SpringHealthLive telemedicine platforms. The platforms allow medical practices to deliver telemedicine visits through real-time HIPAA compliant video conferencing between provider and patient – increasing practice revenue, efficiency and patient satisfaction.

Dr. Greiwe is a nationally recognized expert on how telemedicine technology is changing the practice of medicine. TV news stations and podcasts across America have interviewed him about the future of telemedicine, and how to use it to improve the patient experience.

He attended the University of Notre Dame, where he won the prestigious Knute Rockne Award for excellence in academics and athletics. He completed his orthopaedic surgery training at the University of Cincinnati Department of Orthopaedic Surgery and Sports Medicine. In 2010, Dr. Greiwe completed his fellowship in shoulder, elbow and sports medicine at Columbia University, training with the head team physician for the New York Yankees, Dr. Christopher Ahmad.

To find out more, see OrthoLive and SpringHealthLive.

 

Be sure to tune in to my interview with Dr. Michael Greiwe

Why Medical Practices Will Have to Offer Telemedicine in the Future to Compete | Episode #095

Listen To The Podcast Here

You may also be interested in:

Remote Working and Virtual Care Privacy Impact Assessment Templates

#PracticeManagementNugget, clinic manager, COVID-19, Dr. Michael Greiwe, healthcare, medical, OrthoLive, pandemic, patient experience, podcast, SpringHealthLive, telehealth, telemedicine

Pandemic Incident Response Review

Posted on May 15, 2020 by Meghan in Blog

Each healthcare practice has been impacted by the COVID-19 pandemic.

This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information.​

 

In this podcast on Practice Management Nuggets For Your Healthcare Practice, Jean L. Eaton shares a strategy to help you with your pandemic incident response review so that you can respond to a similar incident with confidence.

 

Jean Eaton's #1 Tip to Healthcare Providers and Vendors

Update your Pandemic Incident Response Plan! Click to Tweet

Each healthcare practice has been impacted by the COVID-19 pandemic.

This is certainly a disruption to our business continuity and a risk to privacy and security of patient, employee, and business information.

Each custodian and healthcare provider must maintain a written record of safeguards that have been implemented during the pandemic, ensure that these are communicated to their affiliates, and monitor to ensure they are followed.

  • What can we learn about the pandemic incident response so far?
  • As we prepare to re-open our practices, what can we anticipate?
  • If we experience a second wave and have to lock down again, are you prepared?

Jean L. Eaton

Jean EatonInformation Managers Ltd.

I am constructively obsessive about privacy and confidentiality in the healthcare sector–and I think you should be, too!

I offer tips, templates, and training to assist healthcare providers, clinic managers, practice managers, privacy officers and independent healthcare practice owners on practice management and privacy legislation that are actually fun and practical.

Your Practice Management Mentor and Your Practical Privacy Coach

 

Be sure to tune in to my podcast for tips on your pandemic incident response,

Pandemic Incident Response Review | Episode #088

 

Listen To The Podcast Here
#PracticeManagementNugget, COVID-19, healthcare, incident response plan, pandemic, podcast

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