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Take Response-Ability for Your Leadership

Posted on February 23, 2018 by Jean Eaton in PMN Replay, PMN Stitcher

Take Response-Ability for Your Leadership

with Kathy Archer, Leadership Development Coach
Silver River Coaching

Recorded Live Thursday, March 1, 2018

Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life.

Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand.

Join the webinar with Kathy, and leave the webinar with a renewed hope that you can feel in control of your leadership experience.

Click the >> arrow to play the video replay!

If you don't have a speaker or headset, you can listen to the audio through your telephone. Dial +1(425) 440-5010 Pin Code 386568# (long distance charges may apply)

 

Download the Learning Resources Guide

Chat – ask your questions here.

Questions? Send an email to Jean.

Kathy Archer

Featured Guest: Kathy Archer
Leaders often hit a point where they find themselves in over their heads and wondering if they have what it takes to lead. Leadership Development Coach Kathy Archer offers online courses and leadership coaching sessions where she teaches leaders the inner and outer tools to restore their lost confidence so they can move from surviving to thriving in both leadership and life. Kathy Archer is also the author of the Amazon Best Seller, Mastering Confidence Discover Your Leadership Potential by Awakening Your Inner Guidance System.

#PracticeManagementNuggets, confidence, health care, healthcare, Leadership, Powerful Play Experiences, women leaders

Do You Want to Become a More Confident Leader?

Posted on February 23, 2018 by Jean Eaton in Blog, PMN Replay

Have you just been told that you are responsible to train the new person in your healthcare clinic?

Are frustrated when you try to connect the people you supervise or work with?

Do you struggle to address issues, identify problems, or move things forward?

Are you feeling hesitant, overwhelmed or unsure in your day to day responsibilities?

Do you  sometimes feel like the world is out to get you, it’s somebody else’s fault, or find yourself saying if only they would change, or if only things were different?

Not sure what to do next?

Then you have come to the right place!

Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life.

Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand.

Join the webinar with Kathy, and leave the webinar with a renewed hope that you can feel in control of your leadership experience.

Kathy Archer's #1 Tip to healthcare providers and clinic managers about leadership

[clickToTweet tweet=”Kathy Archer's #1 Take responsibility for your leadership role. Restore your lost confidence and move from surviving to thriving in both leadership and life with @KathyDArcher” quote=”Take responsibility for your leadership role. “]

Kathy Archer will help us to understand

  • The difference between management and leadership
  • The need to take response-ability for your role as leader
  • 3 steps to help you take response-ability

Take Response-Ability for Your Leadership

With Kathy Archer, Leadership Development Coach

Recorded Live Thursday, March 1, 2018

Replays of this webinar is available only to members of Practice Management Success.

If you are already a member of Practice Management Success, this webinar is already in your membership! Just follow the link below to sign in and go directly to the webinar.

How the Alberta Association of Clinic Managers Can Help You!

Get instant access here

Not a member of Practice Management Success, yet? 

Get your FREE 1 Month access to Practice Management Success. . . . . your source for tips, tools, templates and training to help you start, grow, fix, or maintain your healthcare practice of any size 

And watch the webinar replay right away!

Step 1: Enter your name and email address below.

Step 2: You will be re-directed to create your new membership account 1 Month Free Trial to Practice Management Success.

Step 3: On the membership website, go to Lesson #8, Replays of Practice Management Nuggets Webinars for Your Healthcare Practice, Select Episode #xxx 2018April05 How the Alberta Association of Clinic Managers Can Help You!

Step 4: Check your email for instructions and links to watch the replay.

Along with access to the webinar replay, you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

Kathy ArcherFeatured Guest: Kathy Archer, Leadership Development Coach

Silver River Coaching

Leaders often hit a point where they find themselves in over their heads and wondering if they have what it takes to lead.

Leadership Development Coach Kathy Archer offers online courses and leadership coaching sessions where she teaches leaders the inner and outer tools to restore their lost confidence so they can move from surviving to thriving in both leadership and life.

Kathy Archer is also the author of the Amazon Best Seller, Mastering Confidence Discover Your Leadership Potential by Awakening Your Inner Guidance System.

become a more confident leader, confidence, Kathy Archer, Leadership, practice management nuggets, Silver River Coaching, women leaders

How to Effectively De-escalate an Angry Patient – Live

Posted on July 21, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Monique Caissie,  you will learn How to Effectively De-escalate an Angry Patient.

Have you ever been challenged by a patient who is demanding and disruptive and rude?

We have all been there. Monique will help us with tips, scripts and strategies to help you manage these difficult situations with empathy and assertiveness. Invite your staff, colleagues and co-workers to join in the discussion, too!

Communicate Strategically with Difficult People…even if they drive you CRAZY!

 

Join us for the webinar with Monique, and explore these strategies that you can use to de-escalate a patient’s anger

1. Listening and curiosity

2.Empathy and validation

3.What to say

4.Find out what they want

5.Offer alternatives or suggestions

6.Help them save face

 

Recorded Live on Thursday, July 21, 2016

 How to Effectively De-escalate an Angry Patient

with Monique Caissie

 

Send a question by email:

Download Your Resources:

Learning Resources Guide 6 Point Tip Sheet to De-escalate Anger Great Big Book of Signs – Instant Download

 

Bonus from Monique

How To Ask For What You Want Cheat Sheet

 

 

Meet Monique

Monique Caissie LaughingI am a recovering doormat. Over the last 30 years, whenever I learned one of the secrets of confident communication, I couldn’t wait to share it with others struggling with challenging relationships.  As a former crisis interventionist, counsellor and educator, I have impacted thousands of people to have better conversations with others who drive them CRAZY!

 

hosted by Jean L. Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

#CommunicateConfidently, #PracticeManagementNugget, assertiveness, bullying, Collaboration, Communication, confidence, Monique Caissie, podcast, Practice Management Nugget, resilience, speaker

How to Effectively De-escalate an Angry Patient

Posted on June 16, 2016 by Jean Eaton in Archive

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Monique Caissie,  you will learn How to Effectively De-escalate an Angry Patient.

Have you ever been challenged by a patient who is demanding and disruptive and rude?

We have all been there. Monique will help us with tips, scripts and strategies to help you manage these difficult situations with empathy and assertiveness. Invite your staff, colleagues and co-workers to join in the discussion, too!

Communicate Strategically with Difficult People…even if they drive you CRAZY!

 

Join us for the webinar with Monique, and explore these strategies that you can use to de-escalate a patient’s anger

1. Listening and curiosity

2.Empathy and validation

3.What to say

4.Find out what they want

5.Offer alternatives or suggestions

6.Help them save face

 

 

 

Thursday, July 21, 2016

Join us for the Free Practice Management Nugget Webinar for

Your Healthcare Practice

How to Effectively De-escalate an Angry Patient

with Monique Caissie

 

Register for the webinar here!

 

Meet Monique

Monique Caissie LaughingI am a recovering doormat. Over the last 30 years, whenever I learned one of the secrets of confident communication, I couldn’t wait to share it with others struggling with challenging relationships.  As a former crisis interventionist, counsellor and educator, I have impacted thousands of people to have better conversations with others who drive them CRAZY!

 

hosted by Jean L. Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

____________________________________________________________________________________________

Our weekly interviews are a hit with practice managers and healthcare providers!

We’ve made it easier for you to attend.

Simply sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Replays of each event will be available for only a limited time. You only need to sign up once to receive information for all the FREE Practice Management Nugget interviews.

Or, attend our next Practice Management Nugget event for free here.

Tip:  Put this link in your calendar for Thursdays at 12 noon MDT.  Then click it a few minutes before we begin and it will take you directly to the webinar.

#CommunicateConfidently, #PracticeManagementNugget, assertiveness, bullying, Collaboration, Communication, confidence, Monique Caissie, podcast, Practice Management Nugget, resilience, speaker

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