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Communication Tips for Difficult Conversations

Posted on October 13, 2015 by Jean Eaton in PMN Replay, PMN Stitcher

Join us for the free webinar,

Talk Like a Leader – How To Make Difficult Conversations a Win-Win

Does the thought of having a difficult discussion with

  • an employee for performance review or
  • an employee for disciplinary action
  • a vendor to negotiate terms of contract
  • a patient who is abusive with your employees

Leave you feeling uncomfortable and . . . squirmy?

Grant Ainsley will help us understand the key steps to prepare for those difficult conversations.

In this FREE 30-minute Practice Management Nugget Webinar Grant Ainsley will help us prepare for difficult conversation with a vendor, with an employee, or with a patient.

It’s simply impossible to be a great leader without being a great communicator. Excelling in communication is consistently one of the highest rated traits of great leaders, but unfortunately communication skills are not inherited, or taught in business school.

Grant Ainsley says, “People won't care about how much you know until they know how much you care.”

Grant Ainsley is the author of The Honest Spin Doctor, a book that provides a road map to effective media relations for people who speak to the news media and the companies they work for. Grant_Ainsley_Photo_Communications_Talk_Like_A_Leader

Grant makes people think about the importance of communication and how they can immediately get better at a skill they use every day.

 

Join us for Practice Management Nugget Webinar

Talk Like a Leader – How To Make Difficult Conversations a Win-Win

hosted by Jean Eaton of Information Managers Ltd.

Download this Learning Resources Guide

 If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a patient with confidence, then you need to register for this webinar right away. Immediately take your communication skills to the next level and learn to talk like a
leader.

PMN_2015Oct15_Communiction_Grant

The replay of this interview is now available as a member benefit.

Try out a Trial Membership to Information Managers Network to access this Practice Management Nugget interview and other webinar replays and resources. And if you’re already a member, just log-in and enjoy!
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communication skills, communication tips, Grant Ainsley, Practice Management Mentor, Practice Management Nugget, The Honest Spin Doctor

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It is a rare privilege to work with an authentic expert who fulfills their role of consultant and coach with curiosity and respect for the specific nature of their client's unique enterprise. Jean Eaton was always prepared, sat every meeting on time, listened to an endless barrage of questions and answered every one with patience, grace, and wise counsel. The end product Information Managers Ltd provided ECHO Health was exceptional; their ongoing support will be a large measure of our success going forward. I highly recommend their services.

- Dr. Gregg Trueman-Klein, NP, ECHO Health

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