‘This call may be recorded to ensure quality control.’
We’ve all heard the recorded message when we call our bank or service provider .
But, is this the best way to capture patient satisfaction with their healthcare visit experience?
Are you looking for options to capture patient satisfaction with their interactions with your office staff during phone calls and their entire visit?
There are other options that require less technology, easier to implement, respects privacy, provides a more meaning constructive, helpful, feedback for your clinic team and engages your patients to improve their satisfaction.
I reached out to Brian Lee from Custom Learning Systems about his suggestions on how to explore patient satisfaction.
Brian Lee is my guest expert on Practice Management Nuggets Podcast for Your Healthcare Practice. Brian Lee is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change.
In this 16 minute episode, Brian Lee, shares options for the healthcare provider and business owner to easily capture and measure the patient's experience and give them an opportunity for feedback so that you can improve patient satisfaction and patient care in your healthcare practice.
Brian Shares His Key Tips Including
- Options to create a patient experience survey (including CGCAPS).
- New tools that empowers the patient to provide clinics with feedback about their experience.
My Favorite Takeaways From The Podcast
- Ensure that we do constructive, positive education with our caregivers.
- Measure the patient's experience.
- Empower the patient to provide the clinic and the caregivers with feedback.
Be sure to tune in to my interview with Brian Lee on How To Capture Patient Satisfaction With CareSay | Episode #077
Then, click here to get the free CareSay Review app: the unique new app to help you Connecting service providers and patients in a whole new way!
If you are a member of Practice Management Success, login here and view the webinar replay.