Privacy Collection Notice
Every time we gather information from a client, we're entering into a trust relationship with them. We trust them to provide accurate information, and they trust us to keep it private and safe.
So it's only fair that we are transparent with our clients about our policies and procedures regarding the collection and safe-keeping of their important confidential information. We want them to understand:
- Why we are collecting their information
- How we are using their information
- How we are protecting their information
- How our organization meets the rules and regulations of our industry
There are a number of ways we can facilitate this important privacy conversation with our clients. Many clinics provide signed forms, pamphlets, or other handouts to new patients to explain their privacy standards. Others make use of closed circuit TV announcements or posters. However the information is communicated, it is vital that our patients and clients understand how their information is collected, used, and stored. It's an important part of the client-caregiver relationship.
So, how can you best nurture this relationship with your clients?
Click here for a sample HIA Collection Notice you can use.
If you must comply with PIPA legislation, see the OIPC resource about collection rules.
Here is a sample poster that tells customers about what you can – and can't – do when they ask for their personal information to be disclosed.
- Locate the privacy collection notices (posters, handouts, etc.) in your office. If you don't have any yet, create a draft to discuss with your team.
- When was the policy collection notice last updated?
- Is the notice available to the customer on first contact with your staff or organization?
- Does your staff explain how the customer's personal information will be used?
Share Privacy Challenge #3!