Do you have patients who come to your clinic once–and never return again?
Can’t remember the last time you did a patient satisfaction survey?
Do your patients complain about waiting too long, or not receiving the customer services that they expect?
Have your patients posted a complaint about your clinic on social media?
Do your staff ask you for training on how to empathize with difficult patients and their families?
Practice Management Nuggets Podcast
Brian Lee, CEO of Everyone's a Caregiver Learning Systems is my guest expert on Practice Management Nugget Podcast for Your Healthcare Practice. Brian Lee, CSP, is one of North America’s leading experts in the field of World-Class patient experience, staff engagement and culture change.
Brian Lee discussed options for the healthcare provider and business owner to easily deliver training to your healthcare team so that you can improve patient satisfaction and patient centered care in your clinic.
My favorite takeaways from the podcast
- In the patient centered clinic, everything that we see and do needs to meet the patient’s expectation or we need to manage those expectations.
- When you improve employee morale, you improve the patient experience, too.
- Most healthcare providers and support teams never receive education about healthcare customer service skills.
The return on investment of patient experience education, empowering providers and staff to deliver an enhanced, timely, patient experience, is pretty dramatic. When you are prepared for patient centered care in your clinic, you will improve patient satisfaction, and save time and money in your healthcare practice.
Be sure to tune in to my interview with Brian Lee on How Improved Patient Satisfaction Saves You Time And Money | Episode #074
Then, click here to get the free sample modules of the new Patient Centered Clinic: the unique on-line education to help you empower providers and staff to deliver an enhanced, timely, patient experience!
If you are a member of Practice Management Success, login here and view the webinar replay.