Are you concerned about your patient’s satisfaction?
Understanding what makes a visit to your clinic an exceptional experience, from the patient’s perspective, is key to your business. Let’s make it easier for you to implement a patient satisfaction program for your office.
In this 30-minute Practice Management Nugget Susan provided practical tips, tools and resources on:
- Managing patient expectations
- Managing First Impressions
- Responsive communication
- Increasing patient trust and confidence.
Susan Keane Baker, MHA is an experienced health care professional with seventeen years experience as vice president at New York and Connecticut hospitals. Susan is the author of Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients. Known for providing practical, relevant content in a dynamic and enthusiastic manner, Susan inspires staff or association members to implement strategies that result in enhanced job and patient satisfaction.
Our interview with Susan will:
- Help you develop a patient satisfaction program
- Show you how to improve patient retention
- Increase your personal rewards working in health care.
Susan can’t be everywhere so she has developed a Free 6 Module E Course: Enhancing Your Culture of Service Excellence! Jean says, “I signed up for this e-course last month. The emails were easy to read, links to more resources–and the best part? Easy to follow instructions on how to implement this in your practice–including handouts for employees!”
Join us for Practice Management Nugget interview
with Susan Keane Baker MHA
Recorded on: Thursday December 4, 2014 noon – 12:30 pm MST
Audio and Slides
You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.