Foundations of Patient and Family Centred Care
Patient and family centred care (PFCC) and patient engagement are terms that are being widely used across the health system. It’s likely you’ve heard these terms used by now, but you may be wondering what they really mean and how they can actually be applied pragmatically in the healthcare environment.
It espouses the viewpoint that patients and families must be involved in their own care, but also in the design and operation of healthcare programs and services and even at the system level. These philosophies move away from traditional provider and system-centric health service provision and moves instead to a collaborative model of care and service.
The core concepts of PFCC are:
- Respect and dignity
- Information sharing
These concepts can easily be applied to not only clinical care processes, but also to the design and delivery of other health services including Health Information Management.
There is much work being done across Canada and the world in this relatively new field and also concrete evidence of the positive impact of patient and family engagement on care outcomes, quality and patient safety, and efficiency. Accreditation Canada has now incorporated client-and-family-centred care into their standards.
The biggest challenge currently facing organizations and health professionals is navigating the immense body of knowledge emerging in this area, and learning how to implement patient and family centred approaches in their organizations and teams. This requires a tremendous amount of learning and experience, as well as leadership competencies to foster a cultural shift.
How can I learn more?
HealthCareCAN (formerly the Canadian Healthcare Association) and its professional development division CHA Learning has developed a new online learning program for all healthcare professionals Patient-Centred Experience & Design which aims to support such implementation across the health system. This flexible program allows busy healthcare professionals to learn at their own pace, when it is convenient for them, but provides practical and hands-on tools and resources to help with implementation and sustainability in the real environment. The program was developed in consultation with expert advisors and support, including from Accreditation Canada and Patients for Patient Safety Canada (a patient-led program of the Canadian Patient Safety Institute).
The program is divided into four courses:
- Patient and Family Centred Care and Engagement
- Patient Centred Leadership
- Implementation and Sustainability
- Experience-Based Mapping and Design
On May 26th , Information Managers will be hosting a webinar with the program's lead, Jessica Giesbrecht, Director of Quality, Performance and Evaluation, who will be sharing more details about the program and answering questions. Register for the FREE Webinar here.
Director, Quality, Performance & Evaluation