How to Manage a Privacy Breach with Confidence

Posted on August 31, 2021 by Jean Eaton in Blog, Services, Training, Upcoming events/workshops

How to Manage a Privacy Breach with Confidence

The new mandatory privacy breach notification provisions to the Health Information Act (HIA) effective August 31, 2018. Are YOUR policies and procedures up to date?

Custodians will be required to notify the Office of the Information and Privacy Commissioner (OIPC) and the Minister of Health, privacy breaches with risk of harm.

If you haven’t updated your privacy breach management policy, trained your staff, and prepared your reporting procedures yet, let me help you with done-for you templates and training!

If you're a healthcare practice manager, owner or privacy officer who really needs to know how to respond to a privacy breach but doesn't have a step-by-step plan ready to implement, then here's the answer you've been looking for…

Introducing the “4 Step Response Plan” on-line education with quick and helpful content so that you will properly manage a privacy breach. This is critical to the continued success of your business.

Privacy Incidents Happen!

60% of small and medium business owners go out of business within 6 months after a privacy and security breach. Patients, clients, employees and business partners trust you to keep their private and sensitive information confidential and secure.

Mandatory privacy breach reporting is quickly becoming a legislated requirement – and many businesses are not prepared!

Not recognizing and not notifying a privacy breach quickly and properly could result in fines and even jail time for the business, healthcare provider, employee, or vendor!

Learn NOW how to manage a privacy breach – Don’t get caught scrambling when a privacy breach happens.

The biggest mistake in managing a privacy breach is not recognizing the privacy breach.

The second biggest mistake is not knowing what to do about it.

Many healthcare practice managers, owners and privacy officers can’t get past the idea that simply hoping that you won’t have a privacy breach is not a good business strategy!

But nothing could be further from the truth!

What people are saying about the ‘4 Step Response Plan’

Well it happened! We recently had a privacy breach. It was an ‘oops’ but never the less a privacy breach. I had started the 4 Step Response Plan – Prevent Privacy Breach Pain but thought I had time to go through it. Unfortunately not. Your course has been a godsend with all the information and forms that I need to work through this privacy breach and notifying process. Nancy D

Results Oriented Learning

The 4 Step Response Plan will help you with prevent privacy breach pain and give you the tips, templates, training, and tools that you can use right away to prepare your privacy breach response plan.

Learn to

Recognize a privacy breach.
Understand why a privacy breach is a significant problem.
Understand the cost of a privacy breach and why you need to be prepared now.
Use the 4 Step Response Plan to develop a privacy breach management plan.
Prevent a privacy breach from happening again.

… and much, MUCH more!

When you have a privacy breach you must recognize the breach, contain it, notify the affected individuals, and prevent it from happening again. When you have this plan you will have confidence that you have identified and managed your areas of risk and dramatically reduce the risk of a privacy breach. Your staff will recognize a privacy breach early and respond quickly. You will manage the breach with minimum of risk to your patients, clients, and your practice.

In the world of privacy breaches ‘If’ has become ‘When’. Are you be ready?

The 4 Step Response Plan includes

6 interactive lessons
60 minute training webinar
Video introduction to each lesson
Template policies and procedure including Privacy Breach Management Policy
Scenarios and examples
Downloadable resources, checklists and templates including Internal Privacy Breach Reporting Form to make it easy for you to meet your notification requirements.

BONUS – Discussion Group (not Facebook!)

Exclusive to registered participants – collaboration with others to help you solve problems and Jean will be there to answer your questions and encourage your progress.

BONUS – Open Office Q&A With Jean

Monthly incident response training using recent real-world reported privacy breaches and mentoring with live Q&A with Jean to help you overcome obstacles so that you can get your privacy breach management plan finished!

BONUS – Privacy Breach Awareness Training for YOUR Employee’s Orientation

Video (8 min) – “Can You Spot the Privacy Breach?”
Learning Resources Guide to download
Post Test
Certificates of Completion

This on-line education program may be eligible for Continuing Professional Development credits with your professional association.

Self-paced And Self-learning – All Lessons Are Available Right Away – No Waiting To Get The Content That You Need Most!

Get Started Right Now!

Not having your privacy breach management policies and procedures in place will

make it harder to respond to a privacy breach
mis-steps – opens you up to fines, sanctions, and re-work that will cost you time and money
blind-sided by mandatory privacy breach reporting requirements

So if you’re a privacy officer, practice managers, healthcare providers, or a clinic manager who needs to know how to respond to a privacy breach but doesn't have a step-by-step plan ready to implement you need to act on this right now.

When you have your privacy breach response plan in place you will have confidence that you are prepared to respond to the breach with confidence.

Get the step-by-step help to customize your policies and training and

You will save time and save money.
Your staff will recognize a privacy breach early and respond quickly.
You will respond to the breach with a minimum of risk to your patients, clients, and your practice.

Click the Button Below to Get Started Right Away!

You will be re-directed to Stripe to make your purchase by credit card or debit.
Your receipt will indicate payment has been made to Information Managers Ltd.
Your confirmation and receipt will be provided to the email address that you complete your registration.
Use your best email address – you don't want to miss access to all the resources!

What people are saying about the ‘4 Step Response Plan’

Jean L. Eaton Your Practical Privacy Coach

Jean L. Eaton, BA. Admin (Healthcare) CHIM, CC is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal information, particularly in primary health care settings.

Jean provides solutions that are practical and effective for today’s healthcare providers so they can implement privacy by design and best practices to protect privacy, confidentiality, security of personal information.

Jean specializes in making practical recommendations for 1000’s of independent health care providers and comply with privacy legislation while improving efficiency in their practice management. Jean is a consultant and speaker on the topic of privacy breach management, including ‘virtual privacy officer’ on demand.

She is the privacy awareness training facilitator to hundreds of medical clinics and healthcare practices and organizations that support independent healthcare businesses and privacy officers across Canada and the US. With over twenty years of experience, I have the knowledge and tools to help your business improve your information privacy practices.

I’m delighted to share this with you now in this course.

So go ahead, click the order button right now and you're well on your way to privacy breach management plan success!

Here Is My Personal Guarantee

Email Jean with your questions.

Jean L. Eaton is the host of the Privacy, Confidentiality and Security Workshops for Your Healthcare Practice © series.

4 Step Response Plan, incident response, online education, prevent privacy breach pain, privacy breach, privacy officer training, training

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments – A Complete Step-by-Step Course

Posted on October 28, 2020 by Jean Eaton in Services, Training

Do you need a Privacy Impact Assessment?

Or do you need to amend an existing PIA?

Privacy Impact Assessments are just one of the requirements you need in order to fulfill your obligations in Alberta’s Health Information Act (HIA) and other legislation and are an important aspect of developing privacy best practices in your office.

And a little help along the way is always a good thing.

Practical Privacy Coach, Jean L. Eaton of Information Managers, is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal and health information, particularly in primary health care settings. Jean has helped hundreds of healthcare providers, vendors, and health and social service delivery organizations and associations complete their Privacy Impact Assessment which have been successfully accepted by organizations' management and regulators. Jean has customized and delivered privacy training programs for privacy officers, records management professionals, implementation teams, and healthcare providers across Canada and the US.

Now you can have access to five modules to help you learn everything you need in order to complete your own PIA.

New PIA Amendment Track

Each module includes a video training, as well as templates, tools, resources and case studies to build on in each lesson. You can use this scenario to guide you through the PIA process in healthcare. If you work in healthcare or privacy or records management and need to do a PIA, this e-course is for you.

You need a Privacy Impact Assessment (PIA) when

You are opening a new clinic or establishing a new health services program.
You are changing administrative procedures or technology equipment, services, or vendors
You are changing how you collect and use personal information,
You are implementing or changing an Electronic Medical Records (EMR)
You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program.
You want to prevent a privacy breach,
You have a Privacy Impact Assessment that was written more than 2 years ago (It is time to review and update this!)

If you are a healthcare provider, practice manager, and you need your first Privacy Impact Assessment, this e-course is for you

Are you in a group or solo practice with direct patient care, for example:

Physician
Pharmacist
Registered nurse
Optometrist or optician
Chiropractor
Physiotherapist
Midwife
Podiatrist
Dentist, dental hygienist or denturist
Audiologist
Mental health practicitioner
Laboratory, x-ray, and imaging technician
Paramedic

A PIA should be as common place to a healthcare practice as a business plan is to a business. BUT most healthcare practices don’t know this and often don’t know that a PIA is usually part of their professional college requirements and often even a legislated requirement! Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

If your Privacy Impact Assessment was written more than 2 years ago this online on-demand course is for you!

The Clinic Manager and Physician Lead and Privacy Officer must ensure its content is updated to reflect the current state of administrative, physical and technical controls.

BONUS! Checklist to update your PIA to meet recent changes to Alberta's Netcare Portal. If your practice has completed a PIA and now you need to update the PIA, you receive a checklist of items that you need to consider to refresh your PIA.

If you a vendor that supports healthcare practices this e-course is for you!

BONUS! One hour tele-consult with Jean, “Create a branded Privacy Impact Assessment Readiness Package”. Jean will work individually with you to review your documentation and coach you on how to prepare the package to give to healthcare practices.

BONUS! Vendor PIA live webinar includes Vendor non-disclosure agreement, Information Manager Agreement, GAP Analysis, Computer Network Narrative templates.

Jean has helped hundreds of physicians, chiropractors, pharmacists, and other healthcare providers complete their Privacy Impact Assessment. She has visited hundreds of practices across Canada. But time and geography limit my ability to visit each healthcare practice that needs a PIA. That's why I developed this on-line interactive course to help you learn everything you need in order to review, amend, or create your own PIA. Each module includes a video training as well as templates, tools, resources and two common case studies to build on each week. You can use these scenarios to guide you through the PIA process.

You know your practice better than anybody else. If you had the right tools, at the time most convenient for you and a mentor to help you, you can develop good office practices, meet legislated and college requirements, and successfully complete your Privacy Impact Assessment requirements.

Using a Webinar on-line interactive program, you will get great content and mentoring from Jean Eaton and once a month during the Q&A live training webinars. Learn the PIA process with these modules.

The modules include:

Module 1:

PIA to Protect Your Practice, Your Assets, and Your Patients

Module 2:

Information Flows–-the Foundation of Your PIA

Module 3:

Risk Analysis and Mitigation Strategies

Module 4:

PIA Format - Pulling it All Together

Module 5:

Complete Your PIA Submission

BONUS Module 6:

Create a Branded Privacy Impact Assessment Readiness Package

The replays, tools, and resources will be available to you right away.

If you are new to this field, I suggest that you first register for Privacy Awareness in Healthcare: Essentials to master the key definitions and concepts.

Corridor_Privacy_Awareness_In_Healthcare_banner

Privacy Awareness in Healthcare: Essentials

Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments –

A Complete Step-by-Step Course

5 Core Modules, Templates, Training, and Tools to Get Your PIA Done!

Monthly Live Q&A Training Webinars

$450.00 (plus GST)

You will get

Learning Resource Guide for EACH module – how-to explanations, templates, and resource lists
Checklists to help you plan your PIA
MindMap of the entire PIA process
PIA project plan timeline templates
Checklists of personal and health information privacy and security policies that you need in your practice
Many examples of projects in medical, dental, chiropractic and more practices including new PIA project and PIA amendments.
Explanation and real-life examples of key terms that you need to know and include in your PIA
Strategies and templates of risk management assessments that you can customize
This E-course might qualify for CPE credits, too!

BONUS! Monthly live Q&A webinar training with Jean to help you get un-stuck with your PIA.

BONUS! Checklist to update your PIA to meet recent changes to Alberta's Netcare Portal.

BONUS! Private discussion group with other registered participants of this course to network and support each other on your PIA journey and continue to help you after this course closes.

BONUS! Regular updates of privacy resources and templates that you can use.

If you hired a consultant to do the work of the PIA process for you it may cost you as much as $3,000!

And then…when the consultant is done, they take their knowledge out the door with them.

Invest only $450 in this course and you'll have what you need to do your first PIA project today…and every project in the future!

Jean Introduction Ecourse PIA (1)

I had the pleasure of working alongside Jean to develop a PIA for my Dental Office. I could not have completed this document without her. She was there to help me every step of the way. Her online course made it easy to communicate with her as well as having so many resources to use that were so helpful. Each Module had videos to watch that explained step by step what needed to be done. The PIA document is a lot of information to put together and if it's not enough information on its own, you also need to develop a policy and procedures manual. Jean has developed an amazing resource for this manual that was very user friendly and made a 300 page manual a lot more attainable than creating it on your own. I highly recommend taking Jean's PIA course and having her help throughout the process!”

~~Lindsey Cave, Office Manager, Orion Dental Group

What people are saying about our PIA e-courses and in-person workshops:

Q: What did you learn from this workshop?

Participant's Responses:

Understanding of need / use of Information Management Agreement's and an ‘Evaluation” agreement.

Lots – when / how to make amendments.

Compliance / requirements of PIA and their purpose.

PIA information; agreements, updating.

Q: What do you feel was the biggest benefit to attending this workshop?

Participant's Responses:

Understanding a PIA.

Having a better understanding of PIA's and everything included in requirements.

Gain a better overview of my PIA and what I need to add; organizational strategy.

Clear vision of work to be done.

“When Jean told us about the Protest Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments E-course and explained how the course will help us better understand the Health Information Act, our responsibilities as healthcare providers and our relationship with our vendors and partners, I signed up right away! Thanks again – it is no doubt that we have hitched our wagon to a shining star.”
~~Bill Stowe, Business Manager Synergy Respiratory & Cardiac Care

“This was my first ever time I had to work on a PIA and I was a little nervous about doing it efficiently – but you really made it as simple and straight forward as possible. Thank you for being available for my questions when I had them. I would easily recommend Privacy Impact Assessments to Protect Your Practice course for anyone to do their own PIA's! Thank you so much!”
~~Karen Sarabura, Clinic Manager and Privacy Officer, CGA Medical Imaging, Alberta

“I attended the Privacy Impact Assessment Walk-through workshop (for ARMA members). Jean shared resources and on-going networking opportunities. The biggest benefit to me is to know that there is help out there in moving forward with our Privacy Impact Assessment responsibilities.”
~~Ellen Sauvé, Parkland County

Comments from other E-course participants:

“Learning about how all the information gathering systems interact was the most valuable part of this workshop”

“Excellent presenter – variety of learning opportunities.”

“Jean is an excellent speaker and I enjoyed the audio seminar you gave today and I learned a lot from your seminar.”
~~Annette T (AHIMA webinar, Three Mistakes in Managing a Privacy Breach”)

“Jean Eaton is one of those ‘critical suppliers' you keep in your email contacts list, no matter what company you manage. She really knows her stuff and delivers prompt, accurate information on time. Her courses are interesting, informative, and I like the opportunity to meet with classmates who have similar challenges.”
~~Kevin Morris, Shape MD, Team Leader/Office Manager

In-Person Workshops Are Now Available

Are you a hands-on kinda person?

Are you more likely to get things done when you schedule your time for a working meeting?

Would you like help to kick-start your PIA amendment and review with other like-minded clinic managers and privacy officers?

PIA Amendment Workshops are available. Send a request to me and let's set up a workshop near you! You also get full access to the on-line course to support you after the workshop.

Not sure if the E-course is for you?

Jean will answer your questions in the free webinar,

Prevent Big Fines (or Worse!) for Your Healthcare Practice

How to Plan a Privacy Impact Assessment for Your Healthcare Practice

with Jean L. Eaton
Replay Recorded Live

This webinar is for Privacy Officers, Clinic Managers, Practice Managers and anyone else responsible for doing a PIA.

You will learn what is getting in your way of getting your PIA done!

In this free webinar, you will learn:

5 Manageable Steps of every PIA
3 Biggest Myths about PIA’s that is preventing you from completing your PIA
Questions Privacy Officers, Clinic Managers, Practice Managers and Healthcare providers should ask about PIA’s but don’t
Biggest fears about doing a PIA and how you can kick it to the curb so that you can finally get it done

Join us for the webinar so that you can plan your PIA for your healthcare practice!

Sign me up for this FREE webinar

Please provide your email address below and you will be re-directed to the webinar replay right away.

Check your email in-box to confirm your registration!

Along with your webinar registration, you will also benefit from the occasional Privacy Nugget tips by email of similar privacy resources and articles that you can use right away!

Alberta, amendment, breach, employee training, ePIA, ePrivacy, Health Information Act, healthcare, HIA, PIA, PIA process, Practical Privacy Coach, Privacy Impact Assessment, privacy officer training, templates

Privacy Awareness in Healthcare Training: Dental Practices

Posted on June 15, 2020 by Meghan in Blog, Services

NEW! Privacy Awareness in Healthcare Training – Dental Practices

Privacy Awareness Training for Dental Practices

Is your dental clinic in compliance with the Alberta Dental Association & College, Health Information Act (HIA) and Personal Information Protection Act (PIPA)?

Dentists and dental practices in Alberta are required to have an ongoing privacy program to ensure the protection of private records and patient information. The appropriate collection, use, and disclosure of personal information is critical to maintaining privacy for patients that choose to trust in your practice. Accomplishing this important goal demands an up-to-date training strategy.

Regular privacy awareness training protects patients, employees and your business. The key components of your training strategy must revolve around ensuring HIA compliance to mitigate risk of a privacy breach. Everyone in your clinic – dentists, dental assistants, dental hygienists, office staff, contractors and even practicum students and volunteers must understand how to correctly handle personal information, so it remains confidential and secure. Maintaining high standards that safeguard information privacy and security is an essential aspect of asset management for any health care provider.

Corridor Interactive's training includes a personalized printable certificate of achievement to support compliance and may be used for your continuing education credits, too! Our training delivers industry best practices and is ideal for all levels of staff in any dental organization or clinic that collects, uses or discloses personally identifying information. This includes direct care providers in your practice as well as privacy officers, support staff and any other employees who are not directly involved in patient care.

Corridor’s Privacy Awareness Training for Dental Practices educates dentists, dental assistants, dental hygienists, and all office staff on:

Understanding Privacy
Privacy Principles
Collection, Use & Disclosure
Roles & Responsibilities
Privacy Breaches
Right of Access
Safeguards
What is “Health Information”
Handling Personal Sensitive Health Information

If You Are A

dentist,
dental assistant,
dental hygienist,
or work in a dental practice

You Need Privacy Awareness in Healthcare Training – Dental Practices

You will

Understand patient and client privacy rights.
Respect personal health information and your obligations.
Confidently and correctly handle personal health information.
Use reasonable safeguards to protect personal health information (PHI).
Recognize and respond to a privacy breach
Support key policies, procedures and risk management programs in your healthcare practice.

Interactive Online Learning Experience provided by Corridor Interactive

Corridor Interactive’s Buy Now Training Programs give you access to the most current information available, at your convenience. Complete your course all at once, or in multiple sessions from any location – it’s up to you. All you need is an internet connection and an email address to get started…it’s that easy!

Fits into your schedule – you can start, pause at anytime, and return to the course exactly where you left off.
Easy to use – navigation buttons makes it easy to continue to the next topic or pick and choose the order that you want to see the content.
Get started immediately – the entire course is ready for you!
Work at your own pace – you have access to the course for three (3) months. Most students complete the course in under 2 hours.
You can listen to the narration for each module.
Practical examples, too, to make it easier for you to apply what you have learned in the course to your job.
Links to extra resource material and websites related to your topic of study, to peruse at your convenience.
A printable Certificate of Completion, available as soon as you successfully complete your course.
An audit trail and record of your course activity and training history.
Self-directed learning features including the ability to pause your course at any time and resume later, right from where you left off.
Unlimited access to your course and resources for the duration of your subscription term.
Technical support with a one-business day turnaround for end-user support help and questions.
Automatic emails when you complete your course, or reminders if you have not completed.

Developed by Corridor’s team of seasoned software specialists and instructional designers, this unique online learning application is the optimum vehicle for delivering learning content.

$30 per subscription

Register Now

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy Awareness in Healthcare Training – Dental Practices

Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Learn basic healthcare privacy principles and how to handle personal health information, use safeguards, and recognize and report a privacy breach.

Sounds great! Sign me up!

This self-paced on-line education includes:

9 Modules
6 Quizzes
2 Case Studies
Final Exam

Certificate of Completion

“When we know better, we can we do better.”

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information.

I am constructively obsessive about privacy and confidentiality in the healthcare sector–and I think you should be, too! I designed this course to assist healthcare providers, clinic managers, practice managers, privacy officers and independent healthcare practice owners provide practical privacy awareness training that was easy to implement, consistent content, cost-effective and meaningful to your day-to-day business.

When each member of your independent healthcare practice completes this privacy awareness course, you will have clearer expectations and confidence that your team will maintain the privacy, confidentiality and security of your patient’s health information. Give your patients the gift of privacy. Improve your healthcare practice with privacy awareness education.

Jean L. Eaton, Your Practical Privacy Coach Information Managers Ltd.

Frequently Asked Questions

How can I access the course?

The course, Privacy Awareness in Healthcare Training – Dental Practices is available on-line from any internet enabled device. You can use your desktop computer, smart phone or tablet to view the slides and even hear the narration.

How long is the course?

Most students complete the course in under 3 hours. You can start and stop the course at any time. Let's say you decide to take 20 minutes each day to work on the course. You can login and start the course right away. When you come back to the course the next day, you can start right from where you left off. You will have all the modules and the post-test done within 6 days. Don't worry about missing a few days – you have access to the course for a full 3-months!

This is my first job in a dental practice. Do I know enough to start the course?

You bet! The course is easy to read and I explain all the terms that you need to know. There are a lot of practical examples, too, to make it easier for you to apply what you have learned to your job.

I've worked in healthcare for a long time. Do I still need to take this course?

You bet! Seasoned professionals like yourself have an extra obligation to share your knowledge with new workers. This course will help you to refresh key principles and suggest wording, examples, and key messages that you can use to train new employees to their specific tasks in the workplace. The course will help you to advocate for the privacy rights of your patients. Unfortunately, we have many examples where trained professionals who “should have known better” make errors in judgement causing privacy breaches that affect our patients, our business, and the reputation of healthcare. Healthcare practitioners and owners have a responsibility to ensure that everyone in the practice receive comprehensive privacy awareness training regularly.

Will I get a certificate of completion that I can give my employer?

Yes – at the end of the course, you will have the opportunity to complete a short on-line quiz to confirm that you understand the key concepts. Then you will have access to a Certificate of Completion that you can download and share with whomever you choose.

Can I get continuing education credits with my professional association?

Maybe! If you are a member of a professional association and you would like to seek credits from for taking this course, please let us know so we can take steps to request pre-approval. Often, professional association and colleges will grant continuing education (CE) credits based on your certificate of completion.

How much is the course?

The course is $30 per individual 3 month subscription. Click here to buy it right away.

I think everyone in my healthcare practice should take this course! Can I buy in a group package?

Yes – Privacy Awareness in Healthcare Training – Dental Practices is available in group packages, or it can be customized to incorporate your organization’s privacy policy and practices. Employers can monitor the employee’s training progress and receive a report of employee’s satisfactory completion of on-line quizzes. Track annual privacy awareness training through our online platform to demonstrate your compliance with legislation. Contact Corridor Interactive for more information.

I agree that privacy awareness training is important - but I don't work in healthcare. Do you have a corporate privacy awareness program?

While these programs have been developed with health care providers in mind, the privacy principles and fundamentals of protecting personal information are appropriate for any organization that collects, uses, and discloses personally identifying information. Contact us for information about our Corporate Privacy Awareness Program!

Interested in Group Training?

Employers can also purchase training for groups of employees; employees can access the internet based training at a time and location convenient to them. Employers can monitor the employee’s training progress and receive a report of employee’s satisfactory completion of on-line quizzes. Track annual privacy awareness training through our online platform to demonstrate your compliance with legislation.

Email Corridor Interactive to Order Group Training

Corridor Interactive, dentists, health care, Health Information Act Training, healthcare, healthcare provider, primary healthcare, privacy, privacy awareness, privacy breach, training

3 Parts to Every Privacy Awareness Training Plan

Posted on June 15, 2020 by Jean Eaton in Blog, Clinic Manager / Privacy Officer, Employee, Established Practice, New Practice, Services

Reasonable Safeguards – the Myth

You may have heard the myth that the Health Information Act (HIA) is a big scary thing that will interrupt your routine, rob you of countless billable hours, impact all of your staff, turn your office inside out, and change the way that you run your entire business!

Myth Buster

The HIA provides structure and framework for reasonable safeguards that apply to any healthcare business.

One of the requirements of reasonable safeguards includes having a privacy awareness training plan.

Click the >> arrow to play the video

Privacy Awareness Training

Your Privacy Awareness Training Plan should include learning objectives throughout the year, including

Orientation – Standardized training curriculum provided to everyone in you healthcare practice at the time of employment. This is often included during a new employee’s orientation period.
Specific – Privacy training that is more detailed and specific to the roles and responsibilities of that individual’s job in your healthcare practice. There may also be specific training when new software, technology, or procedures are introduced anytime throughout the employment.
Reward – Keep privacy awareness top of mind all year long. Recognize and reward when individuals follow privacy principles that also add value to your client satisfaction or business efficiency.

It is reasonable to expect regular privacy awareness training, especially at orientation, and a formal review annually.

What a Privacy Awareness Training Plan Can Do For You

When you implement regular privacy awareness training, you will see:

Privacy and security expectations clearly communicated among your team.
Team members demonstrate their commitment to privacy, confidentiality, security of personal health information.
Efficient practices that protect the privacy and save you time and money
Team members confidently and correctly handle personal health information using reasonable safeguards

Are You a Myth-Buster?

You can be a myth-buster, too, and implement privacy awareness training in your healthcare practice.

You can easily implement reasonable safeguards and meet HIA requirements to ensure privacy, confidentiality, and security of health information that saves you time, frustration and money.

If you need a little help, I have written a practical privacy awareness training course designed for the community health care practice. This is ideal for orientation of new employees and a refresher for the rest of us.

Privacy Awareness in Healthcare: Essentials

Understand basic health care privacy principles and how to handle personal information, use safeguards, and recognize and report a privacy breach.

Ideal for community-based health care professionals and staff, direct care providers, or anyone working with a health care, dental, or social services organization.

An effective privacy compliance program promotes organizational adherence to the Health Information Act (HIA), Personal Information Protection Act (PIPA) Alberta, Personal Health Information Protection Act (PHIPA) Ontario and the Personal Information Protection of Electronic Documents Act (PIPEDA) requirements. A compliance program is your first line of defense to promote the prevention of criminal conduct, and enforce government rules and regulations, while providing quality care to patients. All three training products help protect practices against privacy and security breaches, improper payments, fraud and abuse, and other potential liability areas through education.

Canadian Health Care Privacy Training Solutions

Corridor’s online training makes it easy for health care organizations to comply with provincial and federal legislation that mandates regular privacy training for all health care providers, staff, and vendors.

Select the training that best fits your needs:

NEW! Privacy Awareness in Healthcare Training: Dental Practices – Alberta

Dentists and dental practices in Alberta are required to have an ongoing privacy program to ensure the protection of private records and patient information. The appropriate collection, use, and disclosure of personal information is critical to maintaining privacy for patients that choose to trust in your practice. Accomplishing this important goal demands an up-to-date training strategy.

Privacy Awareness in Health Care Training – Canada

Includes detailed resources for each province and territory with key terminology and links to applicable privacy legislation. Resources are provided for our ten provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, and three territories: Northwest Territories, Nunavut and Yukon. This new product is ideal for both organizations and vendors who provide health care services or have health care clients in more than one province.

Privacy Awareness in Health Care Training – Alberta

Includes the mandatory privacy breach notification amendments to the Health Information Act (HIA).

Privacy Awareness in Health Care Training – Ontario

Specifically covers all legislation and rules specific to the province of Ontario including the Personal Health Information Protection Act (PHIPA).

Refresher: Privacy Awareness in Health Care – Alberta

A quiz-based review of Corridor’s full Privacy Awareness course. The Refresher starts with an initial quiz to assess knowledge on the topics and information covered in the full course. Based on the quiz results, one or more of eight Refresher topic quizzes must be completed, each focusing on a specific subject area. The Refresher also includes access to the original course content.

Privacy Awareness in Healthcare: Essentials

Grab your on-line course from Information Managers and Corridor Interactive

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Alberta, Canada, Corridor Interactive, dental, Health Information Act, Ontario, Personal Health Information Protection Act (PHIPA), PHIPA, PIPEDA, privacy awareness training, reasonable safeguards

Virtual Privacy Officer

Posted on February 3, 2020 by Jean Eaton in Services

Virtual Privacy Officer:

The Health Information Act requires custodians of health information (physicians, etc.) to identify a Privacy Officer who is familiar with the applicable privacy legislation, privacy best practices, and privacy assessment methods. Their knowledge must be kept up to date because privacy legislation, methods, and technology are constantly changing.

We provide mentorship and services on both a regular and as-needed basis. We offer the skills and expertise of full-time privacy experts who deal with privacy issues every day to assist your clinic to proactively manage privacy, confidentiality, and security best practices.

Privacy Awareness in Healthcare: Essentials

Posted on May 15, 2017 by Jean Eaton in Blog, Services

Privacy Awareness Training

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. If you don’t provide the training, if the employees don’t understand the policies and there is a privacy breach, then the healthcare provider is more likely to be held accountable under the legislation and face penalties including fines and even prison!

Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

“Privacy Awareness in Healthcare: Essentials” training is a 2 part, on-line training program for healthcare providers, support team, and vendors to confidently and correctly handle personal health information and to recognize and report a privacy breach.

If You

work in healthcare or social services
are a member of a health profession or work with healthcare professionals
are a business vendor, contractor, or provide services with a healthcare or social services organization

You Need Privacy Awareness in Healthcare: Essentials

You will

Understand patient and client privacy rights.
Respect personal health information and your obligations.
Confidently and correctly handle personal health information.
Use reasonable safeguards to protect personal health information (PHI).
Recognize and respond to a privacy breach
Support key policies, procedures and risk management programs in your healthcare practice.

Interactive Online Learning Experience provided by Corridor Interactive

Corridor Interactive’s Buy Now Training Programs give you access to the most current information available, at your convenience. Complete your course all at once, or in multiple sessions from any location – it’s up to you. All you need is an internet connection and an email address to get started…it’s that easy!

Fits into your schedule – you can start, pause at anytime, and return to the course exactly where you left off.
Easy to use – navigation buttons makes it easy to continue to the next topic or pick and choose the order that you want to see the content.
Get started immediately – the entire course is ready for you!
Work at your own pace – you have access to the course for three (3) months. Most students complete the course in under 2 hours.
You can listen to the narration for each module.
Practical examples, too, to make it easier for you to apply what you have learned in the course to your job.
Links to extra resource material and websites related to your topic of study, to peruse at your convenience.
A printable Certificate of Completion, available as soon as you successfully complete your course.
An audit trail and record of your course activity and training history.
Self-directed learning features including the ability to pause your course at any time and resume later, right from where you left off.
Unlimited access to your course and resources for the duration of your subscription term.
Technical support with a one-business day turnaround for end-user support help and questions.
Automatic emails when you complete your course, or reminders if you have not completed.
This course is pre-approved by the International Association of Privacy Professionals (IAPP) for 2.5 Group A Continuing Professional Education (CPE) credits for CIPP/C, CIPM, and CIPT-certified individuals.

Developed by Corridor’s team of seasoned software specialists and instructional designers, this unique online learning application is the optimum vehicle for delivering learning content.

Select the training that best fits your needs

Privacy Awareness in Health Care Training – Canada includes detailed resources for each province and territory with key terminology and links to applicable privacy legislation. Resources are provided for our ten provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, and three territories: Northwest Territories, Nunavut and Yukon. This new product is ideal for both organizations and vendors who provide health care services or have health care clients in more than one province.

Privacy Awareness in Health Care Training – Alberta includes the mandatory privacy breach notification amendments to the Health Information Act (HIA).

Privacy Awareness in Health Care Training – Ontario specifically covers all legislation and rules specific to the province of Ontario including the Personal Health Information Protection Act (PHIPA).

Refresher: Privacy Awareness in Health Care – Alberta is a quiz-based review of Corridor’s full Privacy Awareness course. The Refresher starts with an initial quiz to assess knowledge on the topics and information covered in the full course. Based on the quiz results, one or more of eight Refresher topic quizzes must be completed, each focusing on a specific subject area. The Refresher also includes access to the original course content.

Not sure if the Privacy Awareness in Healthcare: Essentials training is right for you?

Watch this Practice Management Nuggets Webinar interview with Heather Mooney for a detailed look at the online course.

This short video from Corridor Interactive will give you a glimpse into the look and feel of the online course experience.

I'm convinced! Sign me up!

$35 per subscription

Register Now

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy Awareness in Healthcare: Essentials

Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information. Learn basic healthcare privacy principles and how to handle personal health information, use safeguards, and recognize and report a privacy breach.

Along with your registration to the course from Corridor Interactive, you will also benefit from the occasional Privacy Nugget tips from Your Practical Privacy Coach by email of similar privacy resources and articles that you can use right away!

I have used Corridor's Privacy Awareness in Healthcare: Essentials online training program. The course has helped satisfy the training requirements of the Health Information Act. Staff go through the course at their own pace while we monitor to ensure completion.

Luke Brimmage

Executive Director, Aspen Primary Care Network

The online Privacy Training from Corridor Interactive helped EFW in providing consistent and comprehensive privacy training to all of our staff. The information in the modules was presented in a way that was relevant and easy to understand and offered the added benefit of being able to be completed by staff in smaller time periods using the automatic bookmarks. One of the best features was the ability to customize the program and add in links and references to specific EFW Radiology processes and policies. This made the training not just another off the shelf product, but something relatable to our organization as a whole.

Helen Lemieux, CHRP

Director of Human Resources, EFW Radiology

Sounds great! Sign me up!

This self-paced on-line education includes:

Welcome

Introduction to the course
Privacy legislation introduction

Part 1

Understanding Privacy
Privacy Principles
Collection, Use and Disclosure
Roles and Responsibilities
Privacy Breaches

Part 2

Right of Access
Safeguards
What is ‘Personal Health Information’?
Handling Personal Health Information
Post Test to confirm that you understand the key concepts

Certificate of Completion

“When we know better, we can we do better.”

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information.

I am constructively obsessive about privacy and confidentiality in the healthcare sector–and I think you should be, too! I designed this course to assist healthcare providers, clinic managers, practice managers, privacy officers and independent healthcare practice owners provide practical privacy awareness training that was easy to implement, consistent content, cost-effective and meaningful to your day-to-day business.

When each member of your independent healthcare practice completes this privacy awareness course, you will have clearer expectations and confidence that your team will maintain the privacy, confidentiality and security of your patient’s health information. Give your patients the gift of privacy. Improve your healthcare practice with privacy awareness education.

Jean L. Eaton, Your Practical Privacy Coach Information Managers Ltd.