Why hire a medical transcriptionist?

Posted on February 17, 2015 by Jean Daffin in PMN Replay, Practice Management Nugget Interview

Vital members of the healthcare team, transcriptionists are medical language specialists who transcribe doctors' dictated reports. The increased use of technology, such as electronic medical records, increases the importance of ensuring the accuracy of documentation and a patient’s medical history.

Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice.

In this 30-minute Practice Management Nugget Loralie will give you practical information:

What Medical Transcriptionists do
What Medical Transcriptionists students learn in the program
Why Medical Transcriptionists are vital to a health care team

Loralie Euverman is an Associate Chair for the Medical Transcription Program, School of Health at NAIT. She works closely with the Advisory Committee and industry leaders and also is also an instructor within the program.

Practice Management Nugget interview with Loralie help you with

What to expect when you hire a new grad
How to find a Medical Transcriptionist
How Medical Transcriptionists can benefit your clinic

Join us for Practice Management Nugget interview

With Loralie Euverman, CHIM, Associate Chair, Medical Transcription Program, NAIT

Recorded Live Thursday February 26, 2015

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Audio and Slides

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

healthcare, Medical Transcriptionist, Patient records, Practice Management Mentor, transcription

Preventing theft in your office practice

Posted on December 1, 2014 by Jean Daffin in PMN Replay, Practice Management Nugget Interview

Dave Rodwell of D.E. Investigative Services Ltd. will help you design a crime prevention program that will help protect your office from theft and make your office safer for your patients and staff.

“I believe that if people and companies were armed with the knowledge on how crimes are committed and put preventative strategies into their daily life, they would greatly reduce the potential to become victims of crime.”

Dave Rodwell

In this 30-minute Practice Management Nugget Dave will give you practical information on how to:

Assess your office for potential risks
Prevent theft through the environmental design of your office space
Prevent theft by establishing preventative office policies and procedures

Dave Rodwell
D.E. Rodwell Investigative Services Ltd.

Dave Rodwell specializes in conducting private investigations, security consulting, and providing workshops and speaking engagements on security topics.

Practice Management Nugget interview with Dave will:

Help you to reduce the opportunities for theft on your office
Show you how to create an environment that discourages perpetrators
Help you identify preventative or corrective design and procedural options
Protect your business, patients and employees

Join us for Practice Management Nugget interview

with Dave Rodwell of D.E. Rodwell Investigative Services Ltd.

Recorded Live Thursday January 15, 2015 noon – 12:30 pm MST

Resources:

Learning Resource Guide Sign up Now! Practice Management Nugget weekly reminder email.

Audio Only

Audio and Slides

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

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best practice, employee training, practice management, Practice Management Mentor, security, theft

Sharing Your EMR in a Shared Practice

Posted on November 10, 2014 by Meghan Davenport in PMN Replay, Practice Management Nugget Interview

Practice Management Nugget Webinar

Recorded live April 24th, 2014

Expert interview with Brandon Blanck and Rita Hielema of Microquest

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics includes things you need to know to help you start, grow, fix, or maintain your healthcare practice. The events will be short—about 30 minutes—with nuggets of information that you can use right away.

Practice Management Nuggets’© series is hosted by Jean Eaton (the Practice Management Mentor) of Information Managers Ltd.

Brandon Blanck is the Vice President of Microquest, and Rita Hielema is the Business Development & Account Manager. Microquest is today's leading practice management software. Microquest's Healthquest software simplifies, automates, and streamlines the business processes in ways that make it easy to organize, plan, and make decisions quickly and with confidence.

Brandon and Rita are going to talk about how to implement and use an EMR in a shared group practice. You will learn:

The importance of having a clear understanding of how patient records in a shared EMR database are controlled
Learn how to use an Information Management Agreement for Patient Records

You will also hear some stories from Brandon and Rita about scenarios they have encountered in group practices – the good, the bad, and the ugly of a shared database when a physician leaves.

Bonus! Download Now – Infographic IMA Patient Records

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data sharing agreement, IMA, information manager agreement, Microquest, Practical Privacy Coach, Practice Management Mentor, privacy

Implementing a patient satisfaction program

Posted on November 6, 2014 by Jean Daffin in Past Events, PMN Replay, Practice Management Nugget Interview

Are you concerned about your patient’s satisfaction?

Understanding what makes a visit to your clinic an exceptional experience, from the patient’s perspective, is key to your business. Let’s make it easier for you to implement a patient satisfaction program for your office.
In this 30-minute Practice Management Nugget Susan provided practical tips, tools and resources on:

Managing patient expectations
Managing First Impressions
Responsive communication
Increasing patient trust and confidence.

Susan Keane Baker, MHA is an experienced health care professional with seventeen years experience as vice president at New York and Connecticut hospitals. Susan is the author of Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients. Known for providing practical, relevant content in a dynamic and enthusiastic manner, Susan inspires staff or association members to implement strategies that result in enhanced job and patient satisfaction.

Our interview with Susan will:

Help you develop a patient satisfaction program
Show you how to improve patient retention
Increase your personal rewards working in health care.

Susan can’t be everywhere so she has developed a Free 6 Module E Course: Enhancing Your Culture of Service Excellence! Jean says, “I signed up for this e-course last month. The emails were easy to read, links to more resources–and the best part? Easy to follow instructions on how to implement this in your practice–including handouts for employees!”

Join us for Practice Management Nugget interview

with Susan Keane Baker MHA

Recorded on: Thursday December 4, 2014 noon – 12:30 pm MST

Resources

Learning Resource Guide First Impressions Checklist

Audio Replay

Audio and Slides

Join the webinar training for free

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

Tweet This!

best practice, health care, patient satisfaction, practice management, Practice Management Mentor, training

Successful Employee Orientation

Posted on November 6, 2014 by Jean Daffin in PMN Replay, Practice Management Nugget Interview

Recruitment can be time consuming. A successful employee orientation will help ensure your new hires stay… and save you time.

Lauren Sergy of Up Front Communication will help you to develop an employee orientation that benefits both the new employee and your clinic. In this 30-minute Practice Management Nugget Lauren will give you practical information on how to:

Make new employees feel welcome
Get new employees ‘up to speed’ quickly
Reduce new employee stress (and current employees too)!
Reduce training, time and other indirect costs that are involved when hiring new employees

Lauren Sergy of Up Front Communication is a public speaking, presentation, and communication coach. Her unique method engages both mind and body, incorporating techniques from acting, radio, psychology, marketing, and more.

This Practice Management Nugget interview with Lauren will show you:

How to develop a successful employee orientation, including:

What critical information to include for maximum performance
How to manage time for peer and supervisor mentoring, while keeping your clinic running smoothly

Join us for Practice Management Nugget interview

with Lauren Sergy, Up Front Communication

Recorded Live Thursday November 20th, 2014

Learning Resource Guide – Successful Employee Orientation

Audio and Slides

Tweet This!

best practice, employee orientation, healthcare, Practical Privacy Coach, recruitment, training

Success not stress (5 things you can do to navigate stress)

Posted on October 24, 2014 by Jean Eaton in PMN Replay, Practice Management Nugget Interview

Is stress becoming a problem for you?

Do you:
• Feel stressed with life’s changes and challenges?
• Have sleep problems?
• Feel worried about the future?
• Feel overwhelmed?
• Have too many things on your To Do list?
• Have too little time for family, friends and fun?

In this 30-minute Practice Management Nugget Eleanor will give you practical information:
• What is stress?
• Tips to build resilience so you can re-charge your battery

Learning Resources Guide – Success not stress

Reenoo Workshop Nov 5, 2014

Audio Replay

Audio and Slide Replay

Eleanor Frank is a Stress & Wellness Consultant certified by the Canadian Institute of Stress & Hans Selye Foundation (internationally recognized leaders in the field of wellness and stress management). Eleanor is a seasoned facilitator with small and large groups to help participants’ practical, common sense approach to navigating through life’s inevitable curves.

Practice Management Nugget interview with Eleanor Frank of Reenoo Workshops will help you to identify stress and 5 things you can do to navigate stress. When you learn how to manage stress you will:

Increase your sense of fulfillment and inner peace
Reduce your personal and work-related stressors
Improve your overall sense of well-being
Improve your health
Improve your relationships
Take charge of your life on a new level

Click to Tweet – Tell your friends!

Join us for Practice Management Nugget interview
with Eleanor Frank of Reenoo Workshops
Thursday October 30, 2014 noon – 12:30 pm MST

Join the webinar training for free

Don’t miss an event – Sign Up Now Practice Management Nuggets Weekly Reminder Email

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

Eleanor Frank, Practice Management Mentor, Practice Management Nugget, stress

Tech Talk with Telanet (Need telephones?)

Posted on October 23, 2014 by Jean Daffin in PMN Replay, Practice Management Nugget Interview

Renovating or new office space? Need telephone systems?

Understanding which telephone service is best suited for your organization is often a complicated and difficult task. Let us make it easier for you to plan an effective telephone system for your office.

In this 30-minute Practice Management Nugget Dan will give you practical information on:

Typical business telephone system requirements for a healthcare practice start-up
Questions to ask potential suppliers
Timelines to consider in your project plan
What is VOIP?

Daniel Silverman, President of Telanet Canada Inc., will guide us through the technology to help healthcare practice managers opening a new office (or renovating or expanding) ask the right questions to make decisions on a business telephone solution.

Our interview with Dan will

Show you options for your business telephone system solution
Save you money by asking the right questions
Tips for effective workflow
Project planning on time

Learning Resource Guide

DID – Telanet T1 – Telanet Tweet this!

Join us for Practice Management Nugget interview

with Dan Silverman, President of Telanet Canada Inc. and Chairman of Avaya’s PCC (Partner Community Council).

Thursday November 6, 2014 noon – 12:30 pm MST

Join the webinar training for free
Replay Audio Only

Replay Audio and Slides

Sign up Now! Practice Management Nuggets weekly reminder email

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

employee training, healthcare, Practice Management Mentor, Telanet, telephone systems

Open for business (Do you have a sign for that?)

Posted on October 15, 2014 by Jean Eaton in Members Only, PMN Replay, Practice Management Nugget Interview

Alex Smith of Bannerz Canada Inc. will help you develop your signage requirements that will save you money, consistently brand your clinic and attract new patients.

In this 30-minute Practice Management Nugget Alex will give you practical information on:

Typical signage requirements for a healthcare practice start-up – interior and exterior
Trends
Tips to re-purpose images and marketing messages
Questions to ask potential suppliers
Timelines to consider in your project plan
Artwork / graphics jargon – what you need to know now

Alex Smith is in Sales at Bannerz Canada Inc, specializing in providing creative, effective solutions to meet commercial signs, roll up banners, signs and tradeshow displays needs.

Our interview with Alex will

Show you options for display advertising
Save you money by asking the right questions
Brand considerations to attract the right patients to your practice
Project planning on time

Join us for Practice Management Nugget interview

with Alex Smith of Bannerz Canada Inc.

Recorded Live on Thursday October 16, 2014 noon – 12:30 pm MST

Learning Resource Guide

Audio Replay

Audio and Slide Replay

Don’t miss an event – Sign up now to receive weekly notices of Practice Management Nugget events. You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

advertising, healthcare, practice management, Practice Management Mentor, Practice Management Nugget, signage

“Listening…on a schedule”

Posted on September 5, 2014 by Jean Daffin in Members Only, PMN Replay, Practice Management Nugget Interview

Patients commonly complain that their healthcare provider is in too much of a hurry to talk to them.

Lauren Sergy of Up Front Communication will share some key strategies to help you communicate with your patients in a caring, professional manner that will still let you keep to your appointment schedule.

Presentation, public speaking, and communication coaching and training for professionals and businesses is Lauren’s strength. In this 30-minute Privacy Management Nugget Lauren will give you practical tips on how to be an:

energetic, positive communicator at work with colleagues and patients and
engaging, sensitive, and tactical speaker whether you are addressing an auditorium full of people or having a one-on-one meeting
Lauren Sergy
Up Front Communications

How to go from rushed to attentive without stretching your time!

“Listening…on a schedule”
with Lauren Sergy of Up Front Communication
Thursday October 2, 2014 noon – 12:30 pm MST

Replay of our Live Webinar:
After the Event
Audio Only

Audio and Slides

Resources:

Learning Resource Guide – Listening…on a schedule

Sample patient information form

_______________________________________________________________________________

Don’t miss an event – Sign up now to receive weekly notices of the next Practice Management Nugget guest speaker. Even if you can’t attend, register anyway and we’ll send you the replay. Replays will be available for only a limited time.

Communication, healthcare, Practice Management Mentor, Practice Management Nugget, practice managment

Can a patient have a copy of their own health record?

Posted on August 25, 2014 by Jean Daffin in Practice Management Nugget Interview

How you respond to patient access request is a key indicator of good customer service and business practices in your healthcare practice.

In our next Practice Management Nugget interview, we will take your questions on patient access requests. Review current best practices to respond to patient access requests

to their own health information
transfer to another healthcare provider

A patient has the right to know how their health information is being collected, used, and disclosed. A patient has the right to access their own health information. A healthcare practice that demonstrates attention to detail, courtesy to the patient, and respect for confidentiality will also have good business practices and excellent customer service.

In this Webinar, Jean Eaton, INFORMATION MANAGERS will give you:

Templates
Tools and
Tips

You can use right away!

Join the Practice Management Nugget event recorded live on Thursday July 17, 2014.

Replay Available Now!

Also see our article, “Patient Access to Health Records”.

How do you manage patient access requests?

Join the conversation in our LinkedIn group – Practice Management Nuggets – networking group for Canadian practice managers, clinic managers, administration, healthcare providers, or trusted vendors who support healthcare practices. Topics includes things you need to know to help you start, grow, fix, or maintain your healthcare practice.

Here’s how to join:

Sign into your personal LinkedIn account. Search for the group – ‘Practice Management Nuggets’ in LinkedIn. Send a Join request. See you there!

health information, patient access requests, Patient records, practice management, Practice Management Mentor, Practice Management Nugget

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