A Privacy Impact Assessment is Easy – When You Start With a Good Plan!

Posted on July 5, 2018 by Jean Eaton in Blog, PMN Replay, Practice Management Nugget Interview

Do you need a PIA? or a PIA amendment?

If you are a healthcare provider or clinic manager and are not sure if you need a Privacy Impact Assessment . . . then this 30 minute free webinar is for you!

If you are a custodian–including physicians, optometrists, dentists, chiropractors, nurse practitioners, podiatrists, and more!–as defined by Alberta's Health Information Act, then you probably need a PIA.

Jean L. Eaton, Your Practical Privacy Coach will explain

what a PIA is,
why you need it, and
how to start planning to prepare a PIA.

Join us for this 30-minute interactive webinar

LIVE Thursday July 5, 2018

12 Noon MDT

The replay is ready! Register for the FREE 30 minute Webinar recorded live!

Check your email for the link to the webinar!

You will also benefit from receiving notices about upcoming events on Practice Management Nuggets Webinars for Your Healthcare Practice and similar announcements.

We don't sell or share your personal information. Ever.

“When we know better, we can we do better.”

As an employer and health care provider, you are responsible to provide training to all of your employees about privacy awareness. Protect your organization and your patients. Equip your staff with the information they need to confidently and correctly handle personal health information.

I am constructively obsessive about privacy and confidentiality in the healthcare sector–and I think you should be, too! I designed this course to assist healthcare providers, clinic managers, practice managers, privacy officers and independent healthcare practice owners provide practical privacy awareness training that was easy to implement, consistent content, cost-effective and meaningful to your day-to-day business.

When each member of your independent healthcare practice completes this privacy awareness course, you will have clearer expectations and confidence that your team will maintain the privacy, confidentiality and security of your patient’s health information. Give your patients the gift of privacy. Improve your healthcare practice with privacy awareness education.

Jean L. Eaton, Your Practical Privacy Coach Information Managers Ltd.

#PracticeManagementNuggets, amendment, health care, healthcare, medical, Privacy Impact Assessment

Are You Prepared for Panel Management?

Posted on December 4, 2017 by Jean Eaton in Blog, PMN Replay, Practice Management Nugget Interview

Do you have patients in your EMR that you never see?

Are your patients frustrated having to wait for annual physical exams?

Are your patients constantly calling at the last minute because they need a prescription renewal?

Would you like to have predictable billing cycles?

Are You Prepared for Panel Management?

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

With robust panel management, you can enjoy regularly scheduled patient visits, regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

Discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

update us on the changes in this primary health care strategy,
discuss career opportunities for HIM professionals, and
share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

Discover How Panel Management Will Impact Your Practice!

[clickToTweet tweet=”Panel management in clinics supports optimal patient care and efficient clinic patient flow. Learn more #HIMPanel” quote=”Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel”]

Join us for the FREE webinar:

Are You Prepared for Panel Management?

with Stephanie Clack, B. Ed., CHIM
Program Specialist and an instructor in the
Health Information Management program at SAIT

Recorded Live Thursday December 7th, 2017

Featured Guest: Stephanie Clack, B.Ed., CHIM

Stephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry. As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.

Replays of this webinar is available only to members of Practice Management Success.

If you are already a member of Practice Management Success, this webinar is already in your membership! Just follow the link below to sign in and go directly to the webinar.

How the Alberta Association of Clinic Managers Can Help You!

Not a member of Practice Management Success, yet?

Get your FREE 1 Month access to Practice Management Success. . . . . your source for tips, tools, templates and training to help you start, grow, fix, or maintain your healthcare practice of any size

And watch the webinar replay right away!

Step 1: Enter your name and email address below.

Step 2: You will be re-directed to create your new membership account 1 Month Free Trial to Practice Management Success.

Step 3: On the membership website, go to Lesson #8, Replays of Practice Management Nuggets Webinars for Your Healthcare Practice, Select Episode #xxx 2018April05 How the Alberta Association of Clinic Managers Can Help You!

Step 4: Check your email for instructions and links to watch the replay.

Along with access to the webinar replay, you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

health care, Health Information Management, healthcare, panel management, physician, physician panel, primary healthcare, SAIT, School of Health and Public Safety Southern Alberta Institute of Technology, The Patient’s Medical Home

How to Get Ready to Axe the Fax with AMA dr2dr Secure Messaging!

Posted on September 13, 2016 by Jean Eaton in Practice Management Nugget Interview

It's official, AMA dr2dr Secure Messaging has launched! Microquest is proud to work with the Alberta Medical Association to bring our AMA dr2dr platform to Alberta physicians and clinics.

If you haven't already, head over to www.dr2dr.ca and sign up. Take a look at the AMA dr2dr YouTube channel for some helpful videos.

dr2dr is secure communication for healthcare designed to replace fax machines!

web-based secure access from anywhere you have internet access
fast, secure messaging among your physicians and your administrative teams and other healthcare providers
no expensive software to purchase or hardware to buy
not restricted by the EMR that you have – or that you don't have!

In this Practice Management Nugget Webinar for Your Healthcare Practice, we will talk with Brandon Blanck of Microquest about how to get ready to implement dr2dr in your practice. The technology is easy – and so is the implementation, if you have some best practices and advice from other practice managers and physicians about their #1 tip on how to implement dr2dr.

Why should you use dr2dr?

Doctor to doctor messaging or clinic to clinic messaging or staff to staff messaging within your own clinic even across multiple locations – the choice is yours!

How do you know if you are ready for dr2dr?

During this 30 minute webinar, we will walk through the key steps that you need to know now to successfully implement dr2dr.

I want to talk with you, practice managers and doctors who have already implemented dr2dr to learn your #1 tip to successfully implement dr2dr in your healthcare practice.

If you haven't implemented dr2dr yet, I want to know what has been holding you back.

If you haven't heard of dr2dr yet, I want to share with you –

How to Get Ready to Axe the Fax with AMA dr2dr Secure Messaging!

During this 30 minute webinar, we will walk through the key steps that you need to know now to successfully implement dr2dr.

Join us for the FREE Webinar on Thursday September 22, 2016

by phone or on-line computer presentation.

Along with your registration for the event you'll also benefit from weekly email reminders of the next guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

Meet Brandon Blanck

Vice President
Microquest Inc.

Brandon started as a software developer at Microquest fresh out of University in 2005. Brandon was named the Development Supervisor in 2007, and was promoted to Vice President in 2012.

This webinar is hosted by Jean L. Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

#AxeTheFax, #PracticeManagementNugget, Alberta Medical Association, AMA, dr2dr, healthcare, Healthquest, Microquest, secure messaging

7x Your Professional Education – for Members of Information Managers Network

Posted on April 7, 2016 by Jean Eaton in Practice Management Nugget Interview

In this FREE 30-minute Practice Management Nugget Webinar with Dustin Rivers you will get a behind-the-scenes peak at the upcoming 2016 Saskatchewan Connections conference.

The Connections events are each regionally based conferences designed for Access, Privacy, Security and Information / Records Management professionals working for public agencies.

Through a series of plenary, breakout and workshop sessions, delegates will gain a clearer understanding of access to information, protection of privacy, information security, and records management issues that arise in organizations subject to FOIP, LAFOIP, and HIPA. More importantly, discussion focuses on the connections between these disciplines.

25+ sessions and 35+ speakers over 2 days

Regina SK May 10-11, 2016

Learn how you can 7x your professional education starting with listening to this interview with Dustin Rivers, Executive Director, Verney Conference Management right now!

The 2016 Saskatchewan Connections: Access, Privacy, Security, Records Management & Health IM Conference, is also part of a series of regionally based conferences, all based on similar themes. They are the only multi-disciplinary, cross-jurisdictional, and community-based developed events for the greater public service across Canada. As a value-added bonus, participants of this event also receive access to the presentations from these Connections events in the same calendar year!

Verney Conference Management

www.ontarioconnections.ca

www.manitobaconnections.ca

www.maritimeconnections.ca

www.nlconnections.ca

www.skconnections.ca

Whether you are a new attendee, have attended many times in the past, are new to the field or are a seasoned veteran…this event will offer something for everyone.

Recorded Thursday, April 7, 2016

7x Your Professional Education

This conference is for you if you are an

Access & Privacy Professional
Information Technology and Information Security Expert
Academic
Lawyer
Human Resources Professional
FOIP/LAFOIP Officer
Federal Public Servant
Communications Manager
Information / Records Manager
Municipal Employee
Service Delivery Personnel
Chief Privacy Officer
Chief Counsel
Security Officer

You should also attend if:

You are a member of your organization's library community and are concerned with how information is categorized and retrieved
You are an archivist and are responsible for managing legal and historically significant information
You are a manager responsible for program and/or client records of all kinds, including personal, secure and classified information
You are a knowledge manager responsible for designing and leveraging the information management practices of your organization
You are interested in managing information for the purposes of:
- Service Improvement
- Service Transformation
- Management Accountability Framework response
- Departmental Audit
- Program Management
- Information Technology Deployment and Optimization

Dustin Rivers Executive Director Verney Conference Management

Dustin Rivers

Dustin Rivers is the Executive Director of Verney Conference Management.

Since 2002, Dustin and Verney have been providing Conference Management Solutions across Canada.

hosted by Jean Eaton of Information Managers Ltd.

Your Practice Management Mentor and Practical Privacy Coach

access, access and privacy confernce, Health IM, privacy, Records Management, Regina, Saskatchewan, security, Verney Conference Management

When You Close Your Healthcare Practice

Posted on February 28, 2016 by Jean Eaton in PMN Replay, Practice Management Nugget Interview

In this FREE webinar with Jean L. Eaton, Information Managers Ltd, explains How to Manage Your Patients' Health Records When You Close Your Healthcare Practice…and YOU are invited!

If you're a healthcare provider who is

retiring or closing your practice
selling your practice
buying a practice
accepting providers (who want to bring their patient records, too) to your practice

then “Practice Management Nuggets Webinar When You Close Your Healthcare Practice” will help you to meet your obligations to securely manage your patients' health records.

Register me for the webinar!

Recorded Live Thursday, March 3, 2016
Watch the Replay Practice Management Nugget Webinar
When You Close Your Healthcare Practice

Jean L. Eaton, B. Admin, HIM, CC is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal information, particularly in primary health care settings.

Jean has customized and delivered privacy training programs for privacy officers, records management professionals, implementation teams, and healthcare providers across Canada and the US.

Jean is the podcast host of Practice Management Nuggets Webinars.

Give Us 30 Minutes – And Jean L. Eaton will explain How to Manage Your Patients' Health Records When You Close Your Healthcare Practice!

If you are closing, selling, buying, or moving healthcare practice you need a plan to manage the patient records. Prevent costly mistakes – join us for the webinar and learn how to:

Notify your patients
Document the custody of patients' health records to the new owners
Accept the custody of patients' health records from the original healthcare provider
Archive patients' health records
Considerations for document storage and retrieval services
Ensure patients' have continued access to their health information

Whatever reason you have for deciding to close your business there are a number of steps to ensure that you meet your commitments to your patients, employees, colleagues, regulatory professional college, and legislation. The reasonable safeguards that you implement for the continued access, use, and disclosure of patient records is one key component of your exit strategy.

Register me for the webinar!

Recorded Live Thursday, March 3, 2016
Watch the Replay Practice Management Nugget Webinar

When You Close Your Healthcare Practice

Hosted by Jean L. Eaton, Your Practice Management Mentor of Information Managers Ltd. Join us live – it's the only way you get to the Q&A!

Replay will be available for a limited time.

practice management nugget; healthcare; health records; close a practice; Information Managers; Jean L. Eaton;

10 Ways You Can Create Awesome Meetings

Posted on January 25, 2016 by Jean Eaton in PMN Replay, PMN Stitcher, Practice Management Nugget Interview

In this FREE 30-minute Practice Management Nugget Webinar with Professional Meeting Facilitator Gord Sheppard that explains 10 Ways You Can Create Awesome Meetings… and YOU are invited!

If you attend meetings or lead meetings and you want practical tips that you can use right away to make meetings more productive and profitable then you need to register for this webinar right away!

Recorded Live on Thursday, January 28, 2016

Join us for Practice Management Nugget Webinar

10 Ways You Can Create Awesome Meetings

“10 Ways You Can Create Awesome Meetings” is an entertaining and informative presentation by Professional Meeting Facilitator, Consultant, Speaker, Instructor and Author, Gord Sheppard. Based on his experience in more than 2000 meetings, Gord offers funny stories and practical information that will help you to take action and create awesome meetings that are more productive and profitable!

On this interview you are going to hear Gord's Top 10 Ways You Can Create Awesome Meetings including

how to estimate the total cost per hour of your meetings, so that you can then make every second count
take responsibility for your own actions during a meeting is one of the most powerful ways to improve the meeting
techniques that you and your colleagues can use to build trust with each other so you can make your next meeting more productive
how to assess your current meeting facilitator, and then figure out a few ways to help them become more effective
how to link every meeting to your organization strategy
how to build a blockbuster agenda that everyone can get excited about

and MORE!

10 Ways To Create Awesome Meetings – E-Book

Changing The World, One Meeting At A Time.

What other people have to say about Gord Sheppard

“Over the years, I have been part of numerous planning sessions, but I have to say that Gord’s ability to get straight to the point and see through all of the cloudiness is inspirational. He has an uncanny gift of being able to read individuals and situations, while bringing out their best in a very short amount of time. He helped us to produce great results that are truly actionable.”
Cynthia Annett, Board Chair
Special Olympics Edmonton

“Having gathered a group of smart and powerful people to consult on a potential new project, I was nervous; these were not people with time to waste. I put my trust in Gord to create a meeting that would make good use of the time they were spending in the room that day, and he did not disappoint. Somehow, he simultaneously fostered a relaxed and casual atmosphere while keeping us on topic and on schedule. He ushered us through an extremely productive and rewarding conversation but never gave us any feeling of being controlled or overly formal. Not only did we accomplish our objectives, several of my attendees commented to me afterwards on the quality of the meeting and the facilitation. I’m grateful to have had Gord in my corner that day.”
Nadine Riopel
Facilitator and Community Organizer

Gord Sheppard

Gord Sheppard is a Professional Meeting Facilitator, Consultant, Speaker and Author at Create Awesome Meetings who can help you create more productive and profitable meetings. During his 25 years of work experience Gord has facilitated, run and participated in more than 2000 meetings and he has lived to tell the tale!

Gord's formal training includes a Masters in Business Administration from the University of Alberta, a Bachelor's Degree in Drama from Queen's and Prosci Change Management Certification. With his combined skill set Gord offers a people-centred facilitation approach that can help you make your next meeting awesome!

create awesome meetings, effective meeting, effective meetings, facilitation, facilitator, Gord Sheppard, meeting, Meetings, Practice Management Mentor, Practice Management Nugget

Prevent Big Fines (or Worse!) for Your Healthcare Practice; Learn How to Plan a Privacy Impact Assessment

Posted on November 18, 2015 by Jean Eaton in PMN Replay, Practice Management Nugget Interview

Join us for the free webinar,

How to Plan a Privacy Impact Assessment for Your Healthcare Practice

A PIA should be as common place to a healthcare practice as a business plan is to a business. BUT most healthcare practices don't know this and often don't know that a PIA is usually part of their professional college requirements and often even a legislated requirement! Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

You need a Privacy Impact Assessment when:

You are opening a new clinic or establishing a new health services program.
You are changing administrative procedures or technology equipment, services, or vendors
You are changing how you collect and use personal information,
You are implementing or changing an Electronic Medical Records (EMR)
You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program.
You have a Privacy Impact Assessment that was written more than 2 years ago? (It is time to review and update this!)

Doing a Privacy Impact Assessment for your practice is easy – once you figure it out. I have helped hundreds of clients complete their Privacy Impact Assessment and visited hundreds of practices across Alberta. I've figured it out . . . so you don't have to! Now I’m going to share with you what you need to know to plan your PIA.

Jean L. Eaton, the Practical Privacy Coach, will give you an overview of the Privacy Impact Assessment process, including:

What is a PIA
When do you need a PIA
How to plan a PIA

You will get

Learning Resource Guide
Checklists to help you plan your PIA

This is for you if you are a healthcare provider, practice manager, or vendor that supports a healthcare provider in a group or solo practice with direct patient care, for example a:

Physician
Pharmacist
Registered nurse
Optometrist or optician
Chiropractor
Physiotherapist
Midwife
Podiatrist
Dentist, dental hygienist or denturist
Audiologist
Mental health practicitioner
Laboratory, x-ray, and imaging technician
Paramedic

In this FREE 30-minute Practice Management Nugget Webinar Jean will answer your questions about planning a PIA for your healthcare practice. I have a Special BONUS Gift for those who show up live – Don't miss out and register today!

Planning a PIA for your healthcare practice is easy when you have tools, resources and the Practical Privacy Coach and Practice Management Mentor to help you.

Recorded Live Thursday, December 3, 2015

Watch the replay here.

Learning Guide How to Plan a PIA Information Managers

Health Information Act, healthcare, PIA, Practical Privacy Coach, Practice Management Mentor, Privacy Impact Assessment

Do You Need Privacy Awareness Training for Your Healthcare Practice?

Posted on October 29, 2015 by Jean Eaton in PMN Replay, PMN Stitcher, Practice Management Nugget Interview

Join us for the free webinar,

Privacy Awareness in Healthcare: Essentials

Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy awareness training is easy with interactive online learning experiences that are more effective than conventional training.

Make online training available to all your new and current employees quickly and efficiently.

Heather Mooney will demonstrate the online training platform.

In this FREE 30-minute Practice Management Nugget Webinar Heather and Jean will answer your questions about online privacy awareness training program so that you can decide if this is the right choice for your healthcare practice.

Heather Mooney, VP Business Development, Corridor Interactive

Heather is the sales and marketing strategist with experience in channel and account management; responsible for driving the sales and marketing program.

Privacy Awareness in Healthcare: Essentials Individual and group training licenses with Corridor Interactive available here.

Try out a Trial Membership to Information Managers Network to access more great interviews webinar replays and resources.

Trial Membership Information Managers Network

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

Practice Management Nugget Webinar

Privacy Awareness in Healthcare: Essentials

hosted by Jean Eaton of Information Managers Ltd.

Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Corridor Interactive, health care, healthcare, Heather Mooney, Practical Privacy Coach, Practice Management Mentor, privacy awareness training

Transforming Your Dreams Into Reality…

Posted on September 8, 2015 by Jean Eaton in Blog, PMN Replay, PMN Stitcher, Practice Management Nugget Interview

Practice Management Nugget with Karanne Lambton

What do I do now? Move from overwhelmed to self-confident.

Sourcing activation steps with Life Fulfilled coach, Karanne Lambton.

In this 30-minute Practice Management Nugget, Karanne will give you practical information to:

Create a strong sense of personal presence and self-confidence
Rise above any challenge or obstacle with poise and wisdom
Master change by being open to new ideas and technologies
Learn from the clues other successful leaders always leave behind

Karanne offers her experience as a leader, manager, mentor and coach to health care professionals who want to succeed in living a full spectrum life.

Thursday September 10, 2015

Don’t miss an event – Sign Up Now Practice Management Nuggets Weekly Reminder Email

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

Karanne Lambton, Practice Management Nugget, sourcing activation steps

Employee Engagement – It’s not rocket science!

Posted on May 2, 2015 by Jean Eaton in Blog, PMN Replay, Practice Management Nugget Interview

What is meaningful engagement?

We had a wonderful discussion on January 30, 2014 with Paula J. MacLean of Silver Creek Press in our Practice Management Nuggets series. She gave us some great content including:

Difference between satisfied employees and engaged employees
Strategies to create engagement with your employees
Strategies for you to develop skills to better engage your employees
Tips for networking
Tips to engage employees who work from remote / mobile offices and more!

Replay

Resources

Employee Engagement Webinar Take Away Notes

Feedback that is sincere, timely, and meaningful to the employee often has the most impact. Sometimes, recognition includes a ‘thing' or gift; sometimes it doesn't. What was your most meaningful recognition experience? Send us an email – we will compile the responses and post in a future article here.

Check out Paula's books for practical advice and resources that you can implement right away! Silvercreekpress.ca

[clickToTweet tweet=”Employee Engagement: It's not rocket science! #free #webinar with Paula MacLean, @InfoManLtd ” quote=”Employee Engagement: It's not rocket science! #free #webinar with Paula MacLean, “]

Preview our upcoming Practice Management Nugget events including topics: patient clinic satisfaction, medical office supplies, corporate security. The events are free but you must register in advance to get access to the replay.

Don't miss an event-

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

Employee Engagement, employee training, healthcare, Practice Management Nugget, Staff Satisfaction

1 2

Join us for this 30-minute interactive webinar

12 Noon MDT

The replay is ready! Register for the FREE 30 minute Webinar recorded live!

Check your email for the link to the webinar!

“When we know better, we can we do better.”

Are You Prepared for Panel Management?

Discover How Panel Management Will Impact Your Practice!

Join us for the FREE webinar:

Are You Prepared for Panel Management?

Featured Guest: Stephanie Clack, B.Ed., CHIM

Not a member of Practice Management Success, yet?

Why should you use dr2dr?

How do you know if you are ready for dr2dr?

Join us for the FREE Webinar on Thursday September 22, 2016

Register for the FREE Webinar

Meet Brandon Blanck

25+ sessions and 35+ speakers over 2 days

Regina SK May 10-11, 2016

Recorded Thursday, April 7, 2016

7x Your Professional Education

This conference is for you if you are an

Dustin Rivers

hosted by Jean Eaton of Information Managers Ltd.

Recorded Live Thursday, March 3, 2016 Watch the Replay Practice Management Nugget Webinar When You Close Your Healthcare Practice

Recorded Live Thursday, March 3, 2016 Watch the Replay Practice Management Nugget Webinar

When You Close Your Healthcare Practice

Recorded Live on Thursday, January 28, 2016

Join us for Practice Management Nugget Webinar

10 Ways You Can Create Awesome Meetings

Changing The World, One Meeting At A Time.

What other people have to say about Gord Sheppard

Gord Sheppard

How to Plan a Privacy Impact Assessment for Your Healthcare Practice

You need a Privacy Impact Assessment when:

Recorded Live Thursday, December 3, 2015

Watch the replay here.

Privacy Awareness in Healthcare: Essentials

Practice Management Nugget Webinar

Privacy Awareness in Healthcare: Essentials

What do I do now? Move from overwhelmed to self-confident.

Thursday September 10, 2015

What is meaningful engagement?

Replay

Resources

Recorded Live Thursday, March 3, 2016
Watch the Replay Practice Management Nugget Webinar
When You Close Your Healthcare Practice

Recorded Live Thursday, March 3, 2016
Watch the Replay Practice Management Nugget Webinar