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Can You Spot the Privacy Breach?

Posted on September 24, 2015 by Meghan Davenport in Past Events, PMN Replay

Dealing with a privacy breach in your clinic can be stressful and confusing. What should you do? Who should you contact?

80% of all privacy breaches are caused inside the business

Most of these breaches are an ‘oops’ or honest mistakes. Some breaches are malicious or intentional. Sometimes business have security breaches from outside the business that cause privacy breaches.

If you don't know how to recognize a privacy breach, you will not be able to manage the breach and prevent it from happening again and again.

Do you need a training program for your employees to help them spot a Privacy Breach? Do you know what to do in the event of a Privacy Breach?

View the video below for some handy information about what is a Privacy Breach, how to spot one, and what the most common mistakes are that you need to avoid.

 

Ideal for privacy officers, clinic managers, practice managers, healthcare providers, owners.

 

Learn the 3 common mistakes made when managing a privacy breach. Learn from someone else's mistakes!

Watch the video now 

Click on the image below.

 

 

 

#CyberAware, privacy and security training, privacy breach awareness

ANHIX 14th Annual Summer Symposium & Golf Event

Posted on August 17, 2015 by Jean Daffin in Past Events

The Ranch Golf and Country Club, Edmonton
September 9, 2015

Are you a professional with a vested interest in Alberta’s Health Informatics, Healthcare Technology and Information Management industry.

Alberta Network for Health Information eXchange (ANHIX) provides a forum for the exchange of ideas, concepts, and developments in Alberta's health information/technology.

Looking for a day of combined learning and fun.  Join the 14th Annual Summer Symposium & Golf Event.  The day will begin with morning speaker sessions, followed by an afternoon of Texas Scramble golf, then dinner and prizes.

Confirmed speakers for the event include:

  • Tim Murphy, Alberta Innovates – Health Solutions
  • Connecting Clinicians with Alberta Netcare in Real-Time – Verica Jelic, Manager EHR Deployment, Alberta Health

Click here for more information.

ANHIX, health information, Practice Management Mentor, security, technology, training

Job Search: A 4 Step Process to Never Need the Fairy Job Mother

Posted on March 25, 2015 by Jean Daffin in Past Events, PMN Replay, Practice Management Nugget Interview

Have you ever needed to look for a new job?

One that was perfect for your skills, goals, and ambition?

In the right location and fair salary?

connie-photo2Connie Hampton of Hampton & Associates, Scientific & Executive Search Consulting will help you “learn to network powerfully to find your next career step, mentor, or business partner.”

She is NOT the Fairy Job Mother…

But she will share with you practical tips that you can use right away to help you with job search networking and personal branding and marketing. Connie's method can make both job search and other career networking much easier and it is easy to learn (although it still takes work and time).

Learn:

Connie's 4 Step Process:

  1. All about you
  2. All about them
  3. Connecting with the right people
  4. Get the job

Hampton logoConnie Hampton has over 16 years specializing in recruiting for the life sciences industry, using every means necessary to find the right people for her clients. Connie is known for her highly practical and results-focused strategies.

The Practice Management Nugget interview with Connie Hampton will help you with your job search:

  • Effective networking
  • Personal branding
  • How to market yourself

Join us for Practice Management Nugget interview

with Connie Hampton of Hampton & Associates, Scientific & Executive Search Consulting

Thursday April 16, 2015 12 noon – 12:30 pm MDT

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

 Replay: Recorded Live April 16th, 2015

 Resources

Learning Resource Guide _ Job Search with Connie Hampton

 

“Free Check List for Optimizing Your LinkedIn Profile for Professional Networking”

 

How to find your next job image

 

New Book by Connie Hampton:  How to Find Your Next Job

 

 

 

 

 

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

 

#networkpolishkit, employee training, job search, job search strategy, Practice Management Mentor

Implementing a patient satisfaction program

Posted on November 6, 2014 by Jean Daffin in Past Events, PMN Replay, Practice Management Nugget Interview

Are you concerned about your patient’s satisfaction?

Understanding what makes a visit to your clinic an exceptional experience, from the patient’s perspective, is key to your business.  Let’s make it easier for you to implement a patient satisfaction program for your office.
In this 30-minute Practice Management Nugget Susan provided practical tips, tools and resources on:

  • Managing patient expectations
  • Managing First Impressions
  • Responsive communication
  • Increasing patient trust and confidence.

Susan Keane Baker - photo with wordsSusan Keane Baker, MHA is an experienced health care professional with seventeen years experience as vice president at New York and Connecticut hospitals. Susan is the author of Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients. Known for providing practical, relevant content in a dynamic and enthusiastic manner, Susan inspires staff or association members to implement strategies that result in enhanced job and patient satisfaction.

Our interview with Susan will:

  • Help you develop a patient satisfaction program
  • Show you how to improve patient retention
  • Increase your personal rewards working in health care.

Susan can’t be everywhere so she has developed a Free 6 Module E Course: Enhancing Your Culture of Service Excellence!  Jean says, “I signed up for this e-course last month.  The emails were easy to read, links to more resources–and the best part?  Easy to follow instructions on how to implement this in your practice–including handouts for employees!”

Join us for Practice Management Nugget interview

with Susan Keane Baker MHA

Recorded on: Thursday December 4, 2014 noon – 12:30 pm MST

Resources

Learning Resource Guide          First Impressions Checklist

Audio Replay

Audio and Slides

 

Join the webinar training for free

Sign up Now! Practice Management Nugget weekly reminder email.

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

 

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best practice, health care, patient satisfaction, practice management, Practice Management Mentor, training

Email and Patients – What do I Need to Know?

Posted on October 28, 2014 by Meghan Davenport in Past Events

Privacy, Confidentiality, Security for Medical Offices©

Email and Patients – What do I Need to Know?

More patients are using email as their preferred method of communication. It can create efficiencies in your primary care office to manage routine confirmation by email. But – there are privacy and security risks for the patient and the clinic.

These privacy and security risks can be catastrophic to your patients and clinics. Have you explored the benefits, risks, and mitigation strategies before you implement email with your patients?

Attend this webinar, Email and Patients – What do I Need to Know?,to help your clinic avoid the security pitfalls of using email with your patients. Ensure that you and your staff are properly trained on how to implement, use, and maintain the use of emails.

Privacy_emails_Information_Managers

 Pssst – if you are a member, click this link for an EXCLUSIVE coupon. Not a member? Become one!

 

This webinar will help you:

  • understand the benefits and risks of implementing email with patients
  • identify mitigation strategies if you've already implemented using email
  • provide education to patients and staff about how email will, and will not, be used

 

Register for the Webinar!

 

Email and Patients – What do I Need to Know?

Thursday, November 6th, 2014  12:00pm – 1:00pm MST

Live webinar with Jean Eaton, the Practical Privacy Coach and Practice Management Mentor.

Discussion, resources, and template procedures that you can use right away!

Replay will be available but join live for the Q&A!  Register today!

The Privacy, Confidentiality and Security Series webinar that include topics privacy awareness, privacy breaches, release of information and email with patients. Seminar last from an hour to an hour and a half, and cover important information for new healthcare providers and support staff, as well as trusted vendors who support healthcare practices. Privacy, Confidentiality and Security© series is hosted by Jean Eaton (the Practice Management Mentor) of Information Managers Ltd.

 

email, healthcare, Practical Privacy Coach, Practice Management Mentor, privacy

Privacy Breach – 3 Mistakes in Managing a Privacy Breach

Posted on October 28, 2014 by Meghan Davenport in Past Events

Privacy, Confidentiality, Security for Medical Offices©

Privacy Breach – 3 Mistakes in Managing a Privacy Breach

Privacy is a huge issue for the public right now, and as more businesses, health care practices, and even your grocery store collect more information about you, the risks of having that information stolen, misused, or compromised, are huge.

Having a privacy breach can cost you time, money, and trust of your patients.

Attend this webinar, 3 Mistakes in Managing a Privacy Breach, to help you understand the three common mistakes in managing a privacy breach, and ensure that you and your staff take the right steps to contain, manage, and prevent privacy breaches.

 

Pssst – if you are a member, click this link for an EXCLUSIVE coupon. Not a member? Become one!

 

This webinar will teach you:

  • how to identify a privacy breach
  • how to notify a privacy breach
  • how to communicate about a privacy breach

 

Register for the Webinar!

 

Privacy Breach – 3 Mistakes in Managing a Privacy Breach

Tuesday, November 4th, 2014  10-11 am MST

Live webinar with Jean Eaton, the Practical Privacy Coach and Practice Management Mentor.

Discussion, resources, and template procedures that you can use right away!

You don’t have to attend LIVE, but you will miss the Q&A! Replays available.  Register now!

The Privacy, Confidentiality and Security Series include topics such as privacy awareness, privacy breaches, and email with patients. Seminars last from an hour to an hour and a half, and cover important information for new patient care providers and support staff, as well as practice managers, healthcare providers, or trusted vendors who support healthcare practices. Privacy, Confidentiality and Security© series is hosted by Jean Eaton (the Practice Management Mentor) of Information Managers Ltd.

 

healthcare, Practical Privacy Coach, privacy breach, privacy breach management

“Interview Right to Hire Right”

Posted on October 24, 2014 by Jean Daffin in Past Events

Hire the right new people.

Frustrated by needing to hire MOA’s – again?

Not sure how to conduct an interview?

Don’t have the tools that you need?

Information Managers is tickled pink to sponsor “Interview Right to Hire Right” with Nelson Scott.

If you want to hire Medical Office Assistants and front office staff for your healthcare practice who have the potential to be top performers, this workshop is the best investment you can make in your professional development.

In just 2 ½ hours, you will receive tips and tools that will enable you to:

  • Approach your next opportunity to hire with confidence
  • Identify competencies and attitudes that are necessary for on-the-job success
  • Write and ask interview questions that will yield high-quality information on which to base your hiring decisions
  • Assess information on resumes and application forms to decide who to invite to interviews
  • Conduct and maintain control of the interview
  • Probe to get beyond superficial, well-rehearsed responses
  • Make hiring decisions on evidence, not gut feelings

BONUS: Simple, easy-to-use techniques you can use to build commitment on and even before your new employee’s first day on the job.

You will learn:

  • 3 Steps to write Behaviour Description Interview Questions
  • 5 Stages of an interview
  • 9 Questions not to ask, and why
  • 4 Techniques to reduce the candidate’s (and your) interview-induced anxiety
  • 7 Items to bring to every interview

BONUS: Access to your own copy of Nelson’s e-book, 13 Reasons Managers Are “Unlucky” When Making Hiring Decisions.

Wednesday November 19, 2014

10408-124 St NW

Edmonton, AB

6:15 pm – 8:45 pm

Register here!

$47 Interview Right to Hire Right workshop, tips, tools, and templates

PLUS BONUS 1 month membership Information Managers Network

OR

$37 Yes! I am currently a member of Information Managers Network and want to register for Interview Right to Hire Right workshop at this members' only price!

No vacancy? This might be the best time to prepare for the next interview! Hiring the right person for the job is one of the biggest tasks for a manager. It takes time and preparation to conduct effective interviews. Invest the time now to develop the key interview questions.

Nelson Scott provides interview tips that you can use to gather high-quality information on which to base your hiring decisions using Behaviour Description Interviewing (BDI). Nelson Scott has trained thousands of managers and supervisors from a variety of public, private and not-for-profit sector organizations on how to use interviews to gather high-quality information on which to base their hiring decisions. He also works with clients to develop interview questions, to prepare them to conduct interviews, and to manage the selection process on their behalf.

Interview Right to Hire Right

with Nelson Scott, SEA Consulting

Wednesday, November 18, 2014

6:15 pm – 8:45 pm

Register here!

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Not sure if this is for you? Listen to our Practice Management Nugget interview with Nelson Scott recorded on June 12. Replay is available to members of Information Managers Network.

Can’t attend? Sign up for Nelson’s newsletter and other resources.

 

 

best practice, employee training, hiring, Interview, Nelson Scott, Practice Management Mentor, recruitment

How to easily develop your own in-house privacy & security education program

Posted on October 16, 2014 by Jean Daffin in Past Events

Jean Eaton will be presenting at the 2014 PIPA Connections Conference in Calgary on November 14th.

Training is the cornerstone of every privacy and security program. We need training that is both immediate and regularly scheduled, consistent, readily available and customized to our specific organization. Jean will demonstrate one approach to developing a privacy and security awareness training resource for an in-house training program that is:

  • Easy to create using tools that you already have
  • Easily repeatable
  • Accessible to your employees (and even your clients and customers!)
  • Low cost
  • Easy to modify

This Personal Information Protection Act Connections Conference is a one-of-a-kind learning opportunity ideal for businesses and non-profit organizations, whether your organization has built a detailed compliance program, is in the midst of implementing its strategy, or just getting started.

Join us and your fellow privacy colleagues for Western Canada's premiere privacy-related event for businesses and non-profit organizations!

For more information visit http://www.privacyconference.ca/.

Yes, privacy can be fun!

Will you share this event with your friends?  Tweet: @PIPAConference #PIPA2014

Presented by Verney Conference Management

best practice, employee training, PIPA, Practical Privacy Coach, privacy, security

2014 PIPA Connections Conference

Posted on October 16, 2014 by Jean Daffin in Blog, Past Events

PIPA came into effect in January of 2004 for both Alberta and British Columbia, marking 2014 as the official 10 year Anniversary of the Personal Information Protection Acts! Join your fellow privacy colleagues for Western Canada's premiere privacy-related event for businesses and non-profit organizations!

November 13 and 14, 2014

Calgary Alberta

The focus for this year’s event is on practical, real-world problems and solutions on managing personal information in the electronic age.

Whether you have a detailed compliance program, are in the middle of implementing one, or you are just getting started, this is a one-of-a-kind learning opportunity.

Jean Eaton, Information Managers will be presenting on November 14th on ‘How to easily develop your own in-house privacy & security education program.”

For more information visit http://www.privacyconference.ca/  Presented by Verney Conference Management. Early bird registration special pricing closes October 17.

best practice, PIPA, Practice Management Mentor, privacy, privacy officer training, security

2014 CHIMA Conference

Posted on September 18, 2014 by Jean Daffin in Blog, Past Events

Aspire & Lead
2014 CHIMA Conference
Toronto, Ontario
October 15-16, 2014

The Conference will focus on ‘leadership’, helping HIM professionals, in changing times, to be successful. Learn tools you will need for workforce transformation and future roles of HIM professionals.

Are you in Need of CPE Credits?

Continuing Professional Education (CPE) Credits can be accumulated through attendance at the conference as well as at pre-conference activities (e.g.  Half-day pre-workshop).

For more information on the conference and program, visit:  http://chima-conference.com/

Should you have any questions regarding the 2014 Conference, please contact: Tasha.Clipperton@echima.ca

 

CPE Credits, health information, HIM Professionals, Practice Management Mentor, training
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“This was my first ever time I had to work on a PIA and I was a little nervous about doing it efficiently - but you really made it as simple and straight forward as possible. Thank you for being available for my questions when I had them. I would easily recommend Privacy Impact Assessments to Protect Your Practice course for anyone to do their own PIA's! Thank you so much!”

- Karen Sarabura, Clinic Manager and Privacy Officer, CGA Medical Imaging, Alberta

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