Tuesday, March 10th at 10:30am MST

Welcome to March's live Practice Management Q&A with Jean Eaton, the Practice Management Mentor.

Below you will be able to view the presentation, hear the audio, and participate in the chat and ask questions.

March’s Q&A topics include:

1. If a patient's doctor retires and does not have anyone taking over their practice, is a patient allowed to “request” their own chart in order to have it themselves as they search out a new physician? If so, what form should be filled in to request their chart be released to themselves?
2. We need to develop an emergency response plan – how do we get started?
3. Patients always ask if we can tell them their test results. We can’t – how do we tell them?
4. Email encryption suggestions?

Stay tuned for more!

Have a question?

Send an email to Jean at jean@informationmanagers.ca

 Resources

This Q&A replay is available only to members of Information Managers Network.

Are you a member of the Information Managers Network?

You can access all the replays from your membership account.

 I'm a member of Information Managers' Network

Not a member, yet? Become one today!

I want to know more about being a member of Information Managers' Network

Tuesday, February 10th at 10:30am MST

Welcome to February's live Practice Management Q&A with Jean Eaton, the Practice Management Mentor.

Recorded Live February 10, 2015 Replay is now available

Below you will be able to view the presentation, hear the audio, and participate in the chat and ask questions.

February’s Q&A topics include:

1. What should I include in my clinic's healthcare privacy training awareness program?
2. What skills should I expect a MOA graduate to have? What can they – and can't they – do in the clinic?
3. What suggestions do you have for dealing with patient theft in a clinic?
4. To share information from a walk-in clinic with a family physician is, it sufficient to post a notice at the registration desk stating this?

Replay Audio Only

Slide and Audio Replay

Recorded Live Tuesday, January 13th at 10:30am MST

Welcome to January's live Practice Management Q&A with Jean Eaton, the Practice Management Mentor.

Below you will be able to view the presentation, hear the audio, and participate in the chat and ask questions.

Replay available now.

January’s Q&A topics include:

1. We have a busy clinic and patients many patients may arrive at one time. One suggestion to improve work flow is to have the patients come to the front desk, sign their name on a list, have a seat,  and then we would call them back to the desk to check them in. Is the list of names of all the patients checking in a privacy breach?
2. We are opening a new clinic. We have an accepted Privacy Impact Assessment for our first clinic. Do we need to do a new Privacy Impact Assessment or an amendment to our first Privacy Impact Assessment?
3. We currently run a Pap and IUD clinic on site and we are receiving referrals for 16 and 17 year old girls.  The referrals do not provide any indication whether or not the parents are aware and we are nervous about calling to provide appointment information.
4. Is it advisable to ask patients to bring photo ID with them in addition to their health care card?
5. I can't find my PIA number.  What do I do now?
6. We are concerned about a patient and have called the Elder Abuse Hotline.  What information can we share with them?

And more… Stay tuned!

Resources

Audio Replay

Slides and Audio

Welcome to December's live Practice Management Q&A with Jean Eaton, the Practice Management Mentor.

Below you will be able to view the presentation recorded live on December 9, 2014.

December’s Q&A topics include:

1. We have patients requesting that their results be mailed to them. Do we require them to sign an authorization regarding release of their own medical information?
2. We have a new clinic – a separate business – that will be co-locating in our clinic space.  Can the new clinic use our EMR to schedule their patients and record their clinic notes?
3. We are thinking about moving from one EMR to another EMR vendor.  What are our options to migrate the patient records?
4. A parent has asked to have a copy of his 5 year old son's patient record sent to the father's fax number.  Can we do this?
5. How do we know if we have a PIA#?

Have a question?

Send an email to Jean at jean[at]informationmanagers dot ca.

Audio Replay

Audio and Slides Replay