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3 Parts to Every Privacy Awareness Training Plan

Posted on June 15, 2020 by Jean Eaton in Blog, Clinic Manager / Privacy Officer, Employee, Established Practice, New Practice, Services

Reasonable Safeguards – the Myth

You may have heard the myth that the Health Information Act (HIA) is a big scary thing that will interrupt your routine, rob you of countless billable hours, impact all of your staff, turn your office inside out, and change the way that you run your entire business!

Myth Buster

The HIA provides structure and framework for reasonable safeguards that apply to any healthcare business.

One of the requirements of reasonable safeguards includes having a privacy awareness training plan.

     
Privacy Awareness Training

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Privacy Awareness Training

Your Privacy Awareness Training Plan should include learning objectives throughout the year, including

  • Orientation – Standardized training curriculum provided to everyone in you healthcare practice at the time of employment. This is often included during a new employee’s orientation period.
  • Specific – Privacy training that is more detailed and specific to the roles and responsibilities of that individual’s job in your healthcare practice. There may also be specific training when new software, technology, or procedures are introduced anytime throughout the employment.
  • Reward – Keep privacy awareness top of mind all year long. Recognize and reward when individuals follow privacy principles that also add value to your client satisfaction or business efficiency.

It is reasonable to expect regular privacy awareness training, especially at orientation, and a formal review annually.

What a Privacy Awareness Training Plan Can Do For You

When you implement regular privacy awareness training, you will see:

  • Privacy and security expectations clearly communicated among your team.
  • Team members demonstrate their commitment to privacy, confidentiality, security of personal health information.
  • Efficient practices that protect the privacy and save you time and money
  • Team members confidently and correctly handle personal health information using reasonable safeguards

Are You a Myth-Buster?

You can be a myth-buster, too, and implement privacy awareness training in your healthcare practice.

You can easily implement reasonable safeguards and meet HIA requirements to ensure privacy, confidentiality, and security of health information that saves you time, frustration and money.

If you need a little help, I have written a practical privacy awareness training course designed for the community health care practice. This is ideal for orientation of new employees and a refresher for the rest of us.

Privacy Awareness in Healthcare: Essentials

Understand basic health care privacy principles and how to handle personal information, use safeguards, and recognize and report a privacy breach.

Ideal for community-based health care professionals and staff, direct care providers, or anyone working with a health care, dental, or social services organization.

An effective privacy compliance program promotes organizational adherence to the Health Information Act (HIA), Personal Information Protection Act (PIPA) Alberta, Personal Health Information Protection Act (PHIPA) Ontario and the Personal Information Protection of Electronic Documents Act (PIPEDA) requirements. A compliance program is your first line of defense to promote the prevention of criminal conduct, and enforce government rules and regulations, while providing quality care to patients. All three training products help protect practices against privacy and security breaches, improper payments, fraud and abuse, and other potential liability areas through education.

Canadian Health Care Privacy Training Solutions

Corridor’s online training makes it easy for health care organizations to comply with provincial and federal legislation that mandates regular privacy training for all health care providers, staff, and vendors.

Select the training that best fits your needs:

NEW! Privacy Awareness in Healthcare Training: Dental Practices – Alberta

Dentists and dental practices in Alberta are required to have an ongoing privacy program to ensure the protection of private records and patient information. The appropriate collection, use, and disclosure of personal information is critical to maintaining privacy for patients that choose to trust in your practice. Accomplishing this important goal demands an up-to-date training strategy.

Privacy Awareness in Health Care Training – Canada

Includes detailed resources for each province and territory with key terminology and links to applicable privacy legislation. Resources are provided for our ten provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, and three territories: Northwest Territories, Nunavut and Yukon. This new product is ideal for both organizations and vendors who provide health care services or have health care clients in more than one province.

Privacy Awareness in Health Care Training – Alberta 

Includes the mandatory privacy breach notification amendments to the Health Information Act (HIA).

Privacy Awareness in Health Care Training – Ontario

Specifically covers all legislation and rules specific to the province of Ontario including the Personal Health Information Protection Act (PHIPA).

Refresher: Privacy Awareness in Health Care – Alberta

A quiz-based review of Corridor’s full Privacy Awareness course. The Refresher starts with an initial quiz to assess knowledge on the topics and information covered in the full course. Based on the quiz results, one or more of eight Refresher topic quizzes must be completed, each focusing on a specific subject area. The Refresher also includes access to the original course content.

 

Privacy Awareness in Healthcare: Essentials

Grab your on-line course from Information Managers and Corridor Interactive

for just $30 per individual 3 month subscription now!

Click Here to Grab Your On-Line Privacy Awareness Course Now!
Alberta, Canada, Corridor Interactive, dental, Health Information Act, Ontario, Personal Health Information Protection Act (PHIPA), PHIPA, PIPEDA, privacy awareness training, reasonable safeguards

Recruit Admin and Support Staff for Your Healthcare Practice

Posted on March 24, 2018 by Jean Eaton in Blog, Clinic Manager / Privacy Officer, New Practice

Information Managers can assist your healthcare practice in Alberta to recruit administrative and support staff. Recruiting is one of our Virtual Clinic Manager Services.

 


 

What is the Virtual Clinic Manager?

We are not an employment agency – we can help you recruit to fill your vacancies in your healthcare practice.

This might include:

  • Create customized job description, job posting, on-line application form.
  • Distribute advertising for the opening to multiple locations.
  • Receive application forms and create and maintain a database of applicants. This will help to quickly review incoming applications and follow-up with candidates. The applications will come directly to Information Managers. The client will receive the information from all candidates.
  • Screen candidates by telephone. When I identify a candidate(s) that meets your requirements, I will contact the client. You can decide at that time if you want me to do the first in-person interview with the candidate or if you want me to do the first in-person interview.
  • After the interview, I can assist you with the reference checking and follow-up with the candidate. This may include a thank you notice to the candidates selected for a telephone interview and draft letter of offer to the successful candidate.
Show Me More About VCM Services

Contact Jean to discuss if our Virtual Clinic Manager Service is for you. Email

Alberta, clinic manager, dental associate, dental hygienist, Edmonton, healthcare, interpreter, job, job posting, medical office assistant, MOA, opportunities, practice manager, receptionist, recruit, recruiting

Privacy Impact Assessment (PIA)

Posted on May 1, 2017 by Jean Eaton in Clinic Manager / Privacy Officer, Established Practice, New Practice, Services, Vendor

Does your medical practice collect personal health information?

If so, you may need to conduct a Privacy Impact Assessment (PIA).

The Health Information Act requires health providers to complete a Privacy Impact Assessment when you:

  • open a new clinic
  • establish a new health services program
  • change how you collect and use personal information
  • implement Electronic Medical Records (EMR), or transition to a new EMR provider
  • share information with a Primary Care Network or other health program
  • access health information from Netcare or other data repositories

Information Managers' Privacy Impact Assessment (PIA) consultation helps you document your practices, meet practice management best practices, and ensure compliance with regulatory legislation.

The PIA consultation includes reviewing your current practices, documenting current or new privacy and security policies and procedures, information flow, legal authority analysis, risk assessment, and Privacy Impact Analysis.  Contact us and we’ll take a look at your current office practices and let you know how we can help make your workload easier, your information secure, and meet regulatory compliance.

The ABCs of Privacy Impact Assessments

What do you know about Privacy Impact Assessments (PIAs)? If you have implemented an electronic medical record (EMR ) funded through a provincial program, you have probably had to go through a PIA. It was probably time consuming to some degree, but perhaps not as bad as you thought. Jean Eaton is a consultant and expert on Privacy Impact assessments in the medical office. She explains in this blog post, The ABCs of Privacy Impact Assessments, what you should expect when required to undertake a PIA.

Listen to the podcast with Dr. Alan Brookstone of Canadian EMR.

Document Management Tip: What is a Privacy Impact Assessment?

YouTube video: What is a Privacy Impact Assessment? Who needs a PIA? How can I tell if I have a PIA? Information about privacy impact assessments in Canada. Additional details for Alberta and Health Information Act, HIA, OIPC.

Having problems viewing the video here? Watch it on our YouTube channel: What is a PIA?

Computer Network Vendors and Privacy Impact Assessment

Video especially for vendors that supports healthcare practices

 

E-course: Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

 

A PIA should be as common place to a healthcare practice as a business plan is to a business. BUT most healthcare practices don’t know this and often don’t know that a PIA is  usually part of their professional college requirements and often even a legislated requirement! Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

If your Privacy Impact Assessment was written more than 2 years ago this e-course is for you

ClinicManager_Icon

The Clinic Manager and Physician Lead and Privacy Officer  must ensure its content is updated to reflect the current state of administrative, physical and technical controls.

BONUS! Checklist to update your PIA to meet recent changes to Alberta’s Netcare Portal. If your practice has completed a PIA and now you need to update the PIA, you receive a checklist of items that you need to consider to refresh your PIA.

 

If you a vendor that supports healthcare practices this e-course is for you

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BONUS! One hour tele-consult with Jean, “Create a branded Privacy Impact Assessment Readiness Package”. Jean will work individually with you to review your documentation and coach you on how to prepare the package to give to healthcare practices.

BONUS! Vendor PIA live webinar includes Vendor non-disclosure agreement, Information Manager Agreement, GAP Analysis, Computer Network Narrative templates.

 

Jean has helped hundreds of physicians, chiropractors, pharmacists, and other healthcare providers complete their Privacy Impact Assessment. She has visited hundreds of practices across Canada. But time and geography limit my ability to visit each healthcare practice that needs a PIA. That’s why I developed this on-line interactive course to help you learn everything you need in order to review, amend, or create your own PIA. Each module includes a weekly live webinar, as well as templates, tools, resources and two common case studies to build on each week. You can use these scenarios to guide you through the PIA process.

You know your practice better than anybody else. If you had the right tools, at the time most convenient for you and a mentor to help you, you can develop good office practices, meet legislated and college requirements, and successfully complete your Privacy Impact Assessment requirements.

Consult, electronic medical record, EMR, health, healthcare, medical, Netcare, PIA, PIA completed, PIA templates, Privacy Impact Assessment

On Demand Training

Posted on November 8, 2013 by Jean Eaton in Clinic Manager / Privacy Officer, Employee, Established Practice, New Practice, Vendor

Tips, tools, templates, and training that you can use right away!

Our our demand training series provides an opportunity for you to access practical resources that you can immediately put to work.

Join our newsletter list for notices of the next public training.

Custom training available for your teams – ask Jean!

 

Privacy Practice Review

Posted on November 1, 2013 by Jean Eaton in Clinic Manager / Privacy Officer, Established Practice, Services, Vendor

Demonstrate and ensure compliance to your privacy goals. A Privacy Review is an educational and consultative program that serves as a vehicle to identify best practices as well as opportunities for improvement.

Your medical office wants to promote a culture of respect for privacy and information security throughout the organization when providing patient care and accessing and disclosing protected health information.

To demonstrate and ensure continuing compliance to your privacy goals, a Privacy Review, is an educational and consultative program that serves as a vehicle to identify best practices as well as opportunities for improvement.

The Privacy Review is designed to be transparent in order to maximize the opportunity to impart knowledge and effect change.

Each review presents an opportunity to give members of your staff the information and tools that they need to protect patient privacy.

healthcare, Netcare, privacy compliance, reasonable safeguards, security compliance

Customized On-Site Training

Posted on November 1, 2013 by Jean Eaton in Clinic Manager / Privacy Officer, Established Practice, New Practice, Services, Vendor

You have individual needs, and so does your clinic.

We provide customized assessment and training, based on whatever gaps you may need to fill, whether they are related to your privacy needs, human resources, document management or business processes.

We'll help you streamline your processes, hire the best-fitting staff and make sure you run your business, instead of the other way around.

Please contact us to discuss your individual requirements.


Comments from participants following the Privacy Awareness In-Service Comments from Baker Clinic, June 2019:

What do you feel was the biggest benefit to attending this workshop?

“Refreshing information”

“Lots of useful and valuable information”

“Refresh on policies”

“How to safeguard yourself from privacy breach”

“To know the experiences of others with the patients and how to use them in future”

“Remembering what forms of identifiers to ask for”

“Learning how I can better protect my patient and myself”

“More in depth info about privacy and disclosing info”

“Hearing the answers to common questions of staff in the clinic”

“Updated health information Refresh on HIA rules, Netcare access and new information about MyHealth Alberta”

“Learning how to handle a privacy breach”


Want more information about customized training? Click here to download a flyer with more details.

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It is a rare privilege to work with an authentic expert who fulfills their role of consultant and coach with curiosity and respect for the specific nature of their client's unique enterprise. Jean Eaton was always prepared, sat every meeting on time, listened to an endless barrage of questions and answered every one with patience, grace, and wise counsel. The end product Information Managers Ltd provided ECHO Health was exceptional; their ongoing support will be a large measure of our success going forward. I highly recommend their services.

- Dr. Gregg Trueman-Klein, NP, ECHO Health

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