Data Privacy Day 2019 Events for You!

Posted on January 11, 2019 by Jean Eaton in Archive

Data Privacy Day is an internationally recognized day dedicated to creating awareness about the importance of privacy and protecting personal information.

Information Managers Ltd is a Data Privacy Champion!

As a DPD Champion, Information Managers recognizes and supports the principle that organizations, businesses, and government all share the responsibility to be conscientious stewards of data by respecting privacy, safeguarding data and enabling trust.

“Each of us is responsible to manage our name and our identity. When you share your personal information, you have the right and responsibility to ask the person or business why they need the information and how they will protect your personal information.”

Jean L. Eaton, Your Practical Privacy Coach of Information Managers Ltd.

Data Privacy Day Activities

Understanding Mandatory Privacy Breach Notification

To celebrate Data Privacy Day, Information Managers is hosting a free 30-minute webinar on Monday January 28, 2019.

Mandatory Privacy Breach Reporting is here!

Do you know how this will affect your healthcare practice?

. . then this free webinar is for you!

If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you!

You need to know how mandatory privacy breach notification will affect you!

In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain

what is a privacy breach
why a privacy breach is a significant problem
why have mandatory privacy breach notification
lessons learned in the first 4 months of mandatory notification
offence and penalty provisions of the HIA
privacy breach notification requirements
what you need to do now

“Talk Shop – Protect Your Business from Information Breaches”

Jean Eaton is a guest on Lauren Sergy’s “Talk Shop” YouTube channel.

Talk Shop learn from industry experts to be a better communicator in work and in life hosted by @lsergy. Privacy tips for business owners just in time for Data Privacy Day!

Talk Shop learn from industry experts to be a better communicator in work and in life hosted by Lauren Sergy!

I Heart Privacy!

Just in time for Data Privacy Day!

Print badges for your team.

Right-Click the image and select ‘Save As' to download and insert the image into your favourite templates to make badges or stickers or labels.

Or, use the done-for-you sheet of labels that you can print right away and slip into badge holders or print to stickers or labels.

I Heart Privacy DPD Badges I Heart Privacy Badges

You can even customize the labels and add your business name!

“Data Privacy Day Forum in Edmonton”

Alberta’s Office of the Information and Privacy Commissioner (OIPC) OIPC is hosting a free event on Friday January 25 including Mandatory Breach Reporting under the Health Information Act: The First Four Months . Register at https://www.oipc.ab.ca/.

Follow Us On Social Media!

Each day from Jan 22 – 28, we will have for daily privacy tips, and free links to additional resources on our social media accounts that you can download right away! Follow us!

Stay Safe Online

For more information about how to get involved in Data Privacy Day and the Champions program, visit https://staysafeonline.org/dpd . You can also follow the campaign on Twitter at @DataPrivacyDay or Facebook at https://www.facebook.com/DataPrivacyNCSA and use the official hashtag #PrivacyAware to join the conversation.

Please use the social share buttons below to share these Data Privacy Day activities with your friends and colleagues.

#DataPrivacyDayHealthcare, #PrivacyAware, Data Privacy Day, Data Privacy Day Champion, Data Privacy Day Edmonton

Positive Workplace Mental Health Webinar

Posted on January 19, 2018 by Jean Eaton in Archive

Positive Workplace Mental Health

with Robert Manolson BA, CCDP
Certified Career Development Professional
Team Engagement Expert, Powerful Play Experiences

Recorded Thursday, January 11, 2018

Click the >> arrow above to test your system settings!

If you don't have a speaker or headset, you can listen to the audio through your telephone. Dial +1(425) 440-5010 Pin Code 386568# (long distance charges may apply)

Download Your Learning Resources!

Learning Resources Guide_Robert_Manolson_Workplace_Mental_Health

Click here to get your Team Engagement Assessment from Robert:

Ask your questions here.

Are You Prepared for Panel Management?

Posted on December 4, 2017 by Jean Eaton in Archive

with Stephanie Clack, B. Ed., CHIM
Program Specialist and an instructor in the
Health Information Management program at SAIT

Live Thursday December 7th, 2017 12 Noon MST

The replay is ready! Available for a limited time.

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

Discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

update us on the changes in this primary health care strategy,
discuss career opportunities for HIM professionals, and
share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel. Discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

Discover How Panel Management Will Impact Your Practice!

Click on >> arrow to view the slides and listen if you have a speaker or headset. The webinar will appear in a new window. Keep this page open.

Or, you can listen to the audio through your telephone. Dial +1(425) 440-5010 (To dial a local number click here http://instantteleseminar.com/local/?pin=386568 Pin Code 386568#)

Download Your Learning Resources!

Learning Resources Guide_Stephanie_Panel_Management

HIM and Panel Management SAIT 2017

Chat – ask your questions here.

Questions? Send an email to Jean.

Featured Guest: Stephanie Clack, B.Ed., CHIM

Stephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry. As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.

New! Twitter Chat follows this webinar! #HIMPanel

Immediately after the interview with Stephanie Clack, I will be hosting a Twitter Chat.

Continue the discussion with Stephanie and other contributors who have implemented panel management, HIM professionals and students, and clinic managers.

This is a great opportunity for you to learn more about panel management, the role of panel manager, and this new opportunity for you to expand your skills in health information management that improves preventative and chronic illness patient care, access to care, and efficient clinic patient flow.

If you have a Twitter account, you can actively participate in the conversation. I’d love to hear from you about your panel management implementation or your questions about panel management. Login to your Twitter account and search for the hashtag: #HIMPanel.

If you don’t have a Twitter account, you can read the conversation displayed below. You will be able to follow the conversation including the tips, resources, and contributions from clinic managers, HIM professionals, HIM students, and healthcare providers.

Twitter Chat Activity: #HIMPanel

#HIMPanel Tweets

#HIMPanel, health care, Health Information Management, healthcare, panel management, physician, physician panel, primary healthcare, SAIT, School of Health and Public Safety Southern Alberta Institute of Technology, The Patient’s Medical Home

Do You Want to Turn Your Hectic Waiting Room Into a Reception Area?

Posted on November 22, 2017 by Jean Eaton in Archive

Practice Management Nugget Webinar for Your Healthcare Practice

with Chris Naraine, National Sales Director and
Robert Cove, Solutions Consultant of Bleen

Thursday Nov 23, 2017 12 Noon MST

Are you a clinic manager who dreads the Monday morning phone rush?

Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

You can do better than that!

My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help your small to medium family medical practices

Reduce 40% to 60% of your incoming phone calls.
Reduce 75% of your no-show appointments.

CLICK ON THE >> Play button to watch the replay.

THE WEBINAR REPLAY is now available for a limited time.

Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help your small to medium family medical practices

Reduce 40% to 60% of your incoming phone calls.
Reduce 75% of your no-show appointments.

If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

Clinic manager of a small to medium family healthcare practice or
Healthcare provider planning a new practice

Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

#PracticeManagementNuggets, appointments, automated scheduling solution, Bleen, digital health, health care, healthcare, medical, on-line booking, practice management

Own Your Social Media Presence

Posted on October 30, 2017 by Jean Eaton in Archive

You might say that ‘my social media isn't that important'. Maybe that's true, but how important is your identity to you? What if someone else accessed your social media profile and started posting things you would never want connected with your name?

Or, use your social media login to access other logins and accounts?

Own your social media presence – download the infographic from Stop.Think.Connect.

Whenever you have an opportunity to use two-factor authentication, consider this option. Two factors include something you know, and something that you have.

However, if you use your existing social media account (for example, Facebook) to leverage access to another account (for example, Amazon) your activity associated with your Facebook account might also be tracked to your next Amazon purchase.

Some applications or on-line accounts offer two-factor authentication. The account login procedure will automatically generate a random one-time verification code (often a 6 digit number) that is sent to the smart phone that you have registered with your account.

You may need to download a two-factor authentication app to your mobile device. (Examples: Google Authenticator, Authy, Authenticator Plus, and others).

Should your business use social media?

Maybe. Remember, social media isn't about advertising – in fact, using social media just for advertising is a very weak strategy. Social media is about creating a strong digital presence and building relationships – with your clients, with employees and new recruits, and with other colleagues and allies in your field. It's about stirring conversation and debate, and positioning yourself and your company as experts. In short, it's an incredibly valuable resource, if you use it strategically.

If you decide to use social media in your business, you need clear rules about who will authorize messages. You also need a strong social media policy to provide direction and education to your employees about what they can – and can't – say on-line.

Related resources for you:

Are You Trying to Run a Successful Healthcare Practice Without Using Social Media?

Harnessing Social Media to Strengthen Your Pharmacy Business

Do you want more tips and resources like these – for FREE?

Join us for the Free 15 Day Privacy Challenge for more tips, tools, and templates that you can use right away!

We are proud to be a Champion of National Cyber Security Awareness Month #CyberAware. #15DayPrivacyChallenge.

#15DayPrivacyChallenge, #CyberAware, online presence, social media, two-factor authentication

Do Your Club Volunteers Protect Your Privacy?

Posted on October 12, 2017 by Jean Eaton in Archive

Your family is busy! Kids have sports teams, social clubs, and classes. Parents are involved in clubs and networking too–and, sometimes, you are the volunteer manager and snack co-ordinator, too.

But – do your club volunteers know how to protect your privacy?

Maybe more sensitive information like dates of birth, street address?

Do you have a policy to mask email addresses to members?

Who has a control of the club's financial information?

Do you have written policies and training for your volunteers to protect this information?

If your club is like thousands of others, you don't have good practices in place to protect your valuable personal information.

It only takes a little time and effort now to dramatically reduce the likelihood of a privacy breach in the future.

[clickToTweet tweet=”Do your club volunteers protect your #privacy? https://informationmanagers.ca/club-volunteers-protect-privacy/ ” quote=”Club Privacy Policy templates ready for you to use right away!”]Does your club collect email addresses or phone numbers?

Discover the 3 simple practical tips every club can use to prevent a privacy breach. This works for every type of club – toastmasters, Scouts, soccer team or book club!

Join the live webinar to discover the 3 simple practical steps every club needs to improve your club's procedures and prevent complaints, fines, and even jail time!

Practical tips that you can use right away to protect your privacy! with Jean L. Eaton, Your Practical Privacy Coach!

30 Minute Live Webinar followed by Q&A

Recorded Live Thursday, October 19, 2017

Replay is available for a limited time!

This webinar is a special presentation in the 15 Day Privacy Challenge E-Course. Your FREE webinar registration also includes access to the FREE 15 Day Privacy Challenge.

Webinar replay will be available in your E-course but join us live – because that's the only way that you get the Q&A!

When you register for the webinar, you will also receive the 15 Day Privacy Challenge. This is a fun, FREE online educational opportunity on privacy and security that you can use at home or at work. Enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches when you use these practical tips, tools, and resources.

This free online course is ideal for businesses, healthcare practices, or clubs and their privacy officers, employees, and their families.

We are official champions of the National Cyber Security Awareness Month (NCSAM). October is Cyber Security Awareness Month and Information Managers is celebrating by hosting our annual 15 Day Privacy Challenge.

#CyberAware, 15 Day Privacy Challenge, privacy, protect your privacy, webinar

What Are You Doing to be More Cyber Aware?

Posted on October 3, 2017 by Jean Eaton in Archive

Did you know

44.2% of cyberattacks in Canada targeted the service sector and, most frequently, the business services and health care sectors in 2016.
80% of all privacy breaches are caused inside the business.
Most of these breaches are the result of error or mistakes by employees.
60% of small and medium business owners go out of business within 6 months after a privacy and security breach.

**What are you doing in your business or home to be more cyber aware?**

October is Cyber Security Awareness Month and Information Managers is celebrating by hosting their annual 15 Day Privacy Challenge.

This is the perfect way for businesses, employees, and their families to make small changes easily to improve the privacy and security of their information right away!

The 15 Day Privacy Challenge starts October 15th, for fifteen days.

Each challenge includes a privacy and security tip, a short description about why this tip is important, how to get started, and links to additional resources. Each challenge will take approximately 15 minutes to complete.

At the end of the challenge, you will receive a printable certificate of completion. Successful challengers might also find that this qualifies for CPE credits, too!

If you have been wondering what you can do to improve your privacy and security program, provide great training to your employees and save time, money and your reputation, you won’t want to miss this!

Register right away while this is fresh in your mind! You won’t want to miss a single one!

#15DayPrivacyChallenge, #CyberAware, 15 Day Privacy Challenge, cyber aware

Do you want to enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches?

Posted on September 11, 2017 by Jean Eaton in Archive

Is this you?

Paul clicked on a link in an email that encrypted all his data on his computer and now he has to pay a ransom to get the data back.

Mary used her work email address to register for the course, “Ready to leave your job?” Now her boss thinks that she is looking for a new job.

Alice did not follow your clinic policies and procedures properly and she left a confidential message with the wrong patient.

Bob is a new employee and will start his orientation tomorrow.

They each use the internet for their personal lives and as an employee. You need to know the best practices on the internet and how to protect your personal information. It's easy once you know how!

The 15 Day Privacy Challenge is a fun, FREE online educational opportunity on privacy and security that you can use at home or at work. Enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches when you use these practical tips, tools, and resources.

This free online course is ideal for businesses, healthcare practices, or clubs and their privacy officers, employees, and their families.

The course is free – there is no risk to you and you will see that the 15 Day Privacy Challenge is the perfect way to make small changes easily that can improve the privacy and security of your information right away!

The 15 Day Privacy Challenge starts October 15th, for fifteen days.

The challenge includes tasks centered on a privacy or security best practice. Each challenge includes a short description about why this practice is important, how to get started, and links to additional resources. Each challenge will take approximately 15 minutes to complete. All activities are online and accessible from any internet enabled device.

[clickToTweet tweet=”Practical #privacy and security tips for home or office – FREE! #15DayPrivacyChallenge #CyberAware” quote=”15 Day Privacy Challenge – Practical privacy and security tips for the internet enabled home and office – FREE!”]

Businesses and healthcare providers are legally responsible to ensure that every employee, contractor, and vendor receives privacy and security training, including cyber awareness. Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by being up to date on privacy and security best practices.

Training is the cornerstone of every privacy and security program.

People love games, challenges, and cyber competitions to create variety and interest in privacy and security best practices. The 15 Day Privacy Challenge uses a variety of multi-media content that everyone in your practice can understand. Privacy awareness training alone won’t guarantee that mistakes or errors in judgement won’t happen, but Privacy Awareness Training is your logical first step.

The 15 Day Privacy Challenge starts October 15th, for fifteen days.

The 15 Day Privacy Challenge includes easy to access on-line resources delivered each day. You will have access to all of the resources for one year on the website.

BONUS – access to discussion group with other participants to share your tips.

What People Are Saying

Don't just take it from us, here is what previous participants are saying:

“The 15 Day Privacy Challenge has given me some additional information on day-to-day responsibilities that I hadn't considered until now. Each Privacy Challenge has been so informative and I've been sharing it with our office staff.”

Vera. Alberta Health Services

“The 15 Day Privacy Challenge has made me aware of the policies that my facility needs to update/create!”

Rachel Worthing, CHIM, Ontario Shores Centre for Mental Health Sciences

“The 15 Day Privacy Challenge has given me some great resource information and helped me to identify the areas that I need to work on. I found value in almost all of the Privacy Challenges, but I would say Risk Assessment, Social Media, Email Phishing and Spam, and Confidentiality are the top four.”

Sharon

The 15 Day Privacy Challenges includes:

Posters
Short articles with practical information
Videos
Infographics
Links to additional free resources
Certificate of completion

The 15 Day Privacy Challenge includes practical tips on:

Confidentiality
Privacy Collection
Manage USB Sticks and Mobile Devices
Computer Backup
Computer Security
Spam email, Phishing emails, Spear-phishing
Privacy Officer Education
The Right to Access Your Own Personal Information
Change Your Passwords
Employee Orientation
Social Media
Risk Assessment
Privacy Breach Reporting

At the end of the challenge, you will receive a printable certificate of completion. Successful challengers might also find that this qualifies for CPE credits, too!

You will also have many more tools to add to your privacy tool box!

You can do this yourself or make it a team event. The finished tasks and poster will contribute to your business' Privacy Management Program. Proudly display your poster to your co-workers and customers to show the steps you have taken to manage privacy and security.

Yes, I'm ready to take the Privacy Challenge!

Includes the webinar on October 19 – Do Your Club Volunteers Protect Your Privacy?

Along with your webinar registration, you will also benefit from the occasional Privacy Nugget tips by email of similar privacy resources and articles that you can use right away!

#15DayPrivacyChallenge, #CyberAware, #NCSAM, 15 Day Privacy Challenge, healthcare, Practical Privacy Coach, Practice Management Mentor, privacy, privacy awareness, privacy officer, security, security awareness, training

The Importance of Social Media for Independent Community Pharmacy

Posted on May 7, 2017 by Jean Eaton in Archive

Would you like your patients to understand all the services that your pharmacy offers?
Would you like more loyal, repeat patients?
Would you like more new patients?
Would you like more sales in your pharmacy?
Would you like all of this without spending a fortune?

Harnessing Social Media to Strengthen Your Pharmacy Business

Recorded Live Thursday May 18, 2017 12 Noon MDT

Enroll in the FREE Pre-Course with Saam Ali DOWNLOAD Your Learning Resources Guide

Social Media Benefits for Pharmacy

In this 30-minute Privacy Management Nugget Saam Ali will give you 3 valuable tips on how to use social media.

Patients get to know, like and trust your pharmacist.
Easy to implement – you don't need a lot of technical skills.
Save money compared to traditional marketing strategies.

Saam Ali, The Pharmacy Mentor

Saam Ali is a locum pharmacist in Britain with more than 10 years of experience working in a variety of roles in the community, ranging from running daily private clinics to managing pharmacies with multi-million-pound turnovers.

However, for the past 3+ years, he turned his focus to the technology and online sector. During this time, he has become a proficient website developer, expert video course creator and founded a successful online company. The primary way he grew the company was by marketing through Social Media and it's his experience and understanding in this field that has led him to build this innovative course for the Independent Pharmacy sector.

Today, he continues to work part-time as a locum, consults with Pharmacy Businesses around innovation, but spends most of his time creating digital content to help drive Community Pharmacy into the digital age.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

dispensary, health care, healthcare, independent pharmacy, Pharmacy, Saam Ali, social media, social media for independent community pharmacist, The Pharmacy Mentor

Communication Tactics for Effective, Efficient Communication For Every Setting And Occasion

Posted on April 25, 2017 by Jean Eaton in Archive

Welcome to the Practice Management Nuggets Webinars for Your Healthcare Practice interview with Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

Recorded live Thursday April 27 12 Noon MDT

with Lauren Sergy

of Upfront Communications and the

author of The Handy Communication Answer Book

Introduce yourself in the chat!

Enter your questions for Lauren or Jean.
You will receive a reply by email.

Download the Learning Resources Guide – notes and resources for you!

Click to Download Learning Resources Guide Purchase The Handy Communication Answer Book on Amazon.ca

Lauren's Communication Newsletter

Lauren Sergy, Upfront Communication

Lauren Sergy is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

The Handy Communication Answer Book written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications. Available on Amazon.ca.

Communication Tactics for Effective And Efficient Communication

For Every Setting And Occasion

with Lauren Sergy

of Upfront Communications and the

author of The Handy Communication Answer Book

Thursday April 27, 2017 12 Noon MDT

Replays will be available for only a limited time.

Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

Communication, health care, healthcare, Lauren Sergy, The Handy Communication Answer Book

1 2 3 4 5

"I had the pleasure of working alongside Jean to develop a PIA for my Dental Office. I could not have completed this document without her. She was there to help me every step of the way. Her online course made it easy to communicate with her as well as having so many resources to use that were so helpful. Each Module had videos to watch that explained step by step what needed to be done. The PIA document is a lot of information to put together and if it's not enough information on its own, you also need to develop a policy and procedures manual. Jean has developed an amazing resource for this manual that was very user friendly and made a 300 page manual a lot more attainable than creating it on your own. I highly recommend taking Jean's PIA course and having her help throughout the process!"

- Lindsey Cave, Office Manager, Orion Dental Group