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Communication Tips for Difficult Conversations

Posted on October 13, 2015 by Jean Eaton in PMN Replay, PMN Stitcher

Join us for the free webinar,

Talk Like a Leader – How To Make Difficult Conversations a Win-Win

Does the thought of having a difficult discussion with

  • an employee for performance review or
  • an employee for disciplinary action
  • a vendor to negotiate terms of contract
  • a patient who is abusive with your employees

Leave you feeling uncomfortable and . . . squirmy?

Grant Ainsley will help us understand the key steps to prepare for those difficult conversations.

In this FREE 30-minute Practice Management Nugget Webinar Grant Ainsley will help us prepare for difficult conversation with a vendor, with an employee, or with a patient.

It’s simply impossible to be a great leader without being a great communicator. Excelling in communication is consistently one of the highest rated traits of great leaders, but unfortunately communication skills are not inherited, or taught in business school.

Grant Ainsley says, “People won't care about how much you know until they know how much you care.”

Grant Ainsley is the author of The Honest Spin Doctor, a book that provides a road map to effective media relations for people who speak to the news media and the companies they work for. Grant_Ainsley_Photo_Communications_Talk_Like_A_Leader

Grant makes people think about the importance of communication and how they can immediately get better at a skill they use every day.

 

Join us for Practice Management Nugget Webinar

Talk Like a Leader – How To Make Difficult Conversations a Win-Win

hosted by Jean Eaton of Information Managers Ltd.

Download this Learning Resources Guide

 If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a patient with confidence, then you need to register for this webinar right away. Immediately take your communication skills to the next level and learn to talk like a
leader.

PMN_2015Oct15_Communiction_Grant

The replay of this interview is now available as a member benefit.

Try out a Trial Membership to Information Managers Network to access this Practice Management Nugget interview and other webinar replays and resources. And if you’re already a member, just log-in and enjoy!
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communication skills, communication tips, Grant Ainsley, Practice Management Mentor, Practice Management Nugget, The Honest Spin Doctor

National Cyber Security Awareness Month Champions

Posted on October 1, 2015 by Jean Eaton in Archive

We are proud to become a Champion of National Cyber Security Awareness Month (NCSAM) 2015, joining a growing global effort among colleges and universities, businesses, government agencies, associations and non-profit organizations to promote online safety awareness.

Celebrated every October, National Cyber Security Awareness Month was created as a collaborative effort between government and industry to ensure everyone has the resources needed to stay safer and more secure online. As an official Champion, Information Managers recognizes its commitment to cybersecurity and online safety.

Register for the 15 Day Privacy Challenge

Information Mangers is hosting a fun, no-cost privacy awareness event that starts October 15. Participants receive a daily privacy challenge to help them review their existing policies, create new polices, and improve privacy and security best practices. The challenges require ‘entry-level’ skills and are applicable to both office and personal use.

Register for the 15 Day Privacy Challenge

Do you Twitter chat?

The first Twitter chat of National #Cyber #Security Awareness Month (#NCSAM) is Thursday Oct 1!

STOP. THINK. CONNECT., the global cybersecurity awareness campaign, is hosting Twitter chats each Thursday in October at 3 p.m. ET/12 p.m. PT.

Use #ChatSTC to join the conversation, focusing on how to build a safer, more secure and more trusted #Internet.

The schedule and more information are available at National Cyber Security Awareness Month (NCSAM) website.

cyber security, National Cyber Security Awareness Month, Practical Privacy Coach, privacy, security

Cyber Awareness Activities

Posted on September 29, 2015 by Jean Eaton in Archive

We are proud to be a Champion of National Cyber Security Awareness Month (NCSAM) 2016.

Information Managers is sponsoring a free educational event, 15 Day Privacy Challenge which begins October 14.

Registration is now open!

 Register 15 Day Privacy Challenge

Join us for more tips, tools, and resources you can use right away to improve your cyber awareness!

The 15 Day Privacy Challenge is a fun, FREE educational opportunity on privacy and security that you can use at home or at work. Enjoy the benefits of the internet without the fear of cyber attacks and privacy breaches when you use these practical tips, tools, and resources.

This free course is ideal for for businesses, healthcare practices, or clubs and their privacy officers, employees, and their families.

The course is free – there is no risk to you and you will see that the 15 Day Privacy Challenge is the perfect way to make small changes easily that can improve the privacy and security of your information right away!

NCSAM_Week2

 

#15DayPrivacyC, #CyberAware, Practical Privacy Coach

4 Ideas for staff appreciation event

Posted on September 22, 2015 by Jean Eaton in Blog

Staff appreciation and recognition events can be opportunities to connect with you co-workers and develop a supportive team. There are many things that you can do.

 

Here are a few ideas to consider:

  • Hosting an after-hours wellness event for your staff
  • Flex-time for staff to accommodate special events with their children and family
  • Pot-luck (or catered) family BBQ
  • Business purchases coffee break supplies or purchasing a local vegetable hamper weekly to share for healthy lunch breaks

What is your #1 suggestion for a staff appreciation event?

 

Join the conversation on Facebook

Related article:  10 Tips for Creating Employee Engagement 

staff appreciation

5 Step Sourcing Activation Plan to resolve a challenge

Posted on September 12, 2015 by Jean Eaton in Blog

In our Practice Management Nugget series on September 10, 2015, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up; 52 Actions for Emerging Leaders”. Karanne shared 5 Steps that you can take to guide you to successful outcomes and grow into your leadership potential.

Karanne's #1 Tip for clinic managers ‘Take 5: 5 Foolproof Activation Steps to Move from Stuck to Success’

Karanne LambtonIf you are feeling overwhelmed in your personal life or career and find yourself asking “What do I do now?” Karanne recommends this 5 Step Activation process to take critical activation steps towards success.

Tweet this!

Step Up: 52 Actions for Emerging Leaders

As a HIM professional, Karanne has seen people hesitate when offered an opportunity to assume a management role. Reviewing her personal collection of inspirational quotations, Karanne noticed a story sequence that reflected her path as a developing leader. Using the quotations and a personal story from Karanne’s experiences as examples, Karanne explores common challenges that we have every day as a leader. Karanne guides you through some very simple exercises that will help you prepare for your next leadership role.

5 Step Activation Process ©

Use the 5 Step Activation Plan to resolve a challenge that you are facing.

Step 1 – Source – ideas

Step 2 – Sort – according to their electricity

Step 3 – Select – the ideas you will take action on

Step 4 – Schedule – time to take the action

Step 5 – Serve – the idea by taking an action step

Create success in your life by Taking 5 – the Five Step Activation Process.

Practice Management Nugget webinar interview with Karanne Lambton recorded live on September 10, 2015. Listen to the replay now!

Karanne Lambton, Practice Management Mentor, Practice Management Nugget, sourcing activation steps

15 Day Privacy Challenge October 2015

Posted on September 10, 2015 by Jean Eaton in Blog

October is Cyber Security Awareness Month!

Information Managers is proud to host the 15 Day Privacy Challenge  – a fun, no cost educational opportunity on privacy and security. A privacy awareness training program for work and home.

How it Works:
Each day, for fifteen days, participants receive an e-mail with a privacy challenge. The task is a privacy or security best practice that can be used in home or business. Each email includes a short description about why this is a good practice, how to start it, and links to additional resources. Each challenge will take about 15 minutes to complete.

 

Register me for the Free 15 Day Privacy Challenge

We invite you to share this great opportunity with your colleagues.

Help your clients with useful tips, tricks and resources to make their jobs easier.

The 15 Day Privacy Challenge begins October 15, 2015.

Email me my Privacy Challenge!

Use the 15 Day Privacy Challenge as part of your privacy awareness training for your organization.  Send us an email to request promotional materials.

Want to know more?  Listen to the interview with Jean.

Practical Privacy Coach, Practice Management Mentor, privacy, privacy awareness, privacy officer, security, security awareness, training

Transforming Your Dreams Into Reality…

Posted on September 8, 2015 by Jean Eaton in Blog, PMN Replay, PMN Stitcher, Practice Management Nugget Interview

Practice Management Nugget with Karanne Lambton

What do I do now? Move from overwhelmed to self-confident.

Sourcing activation steps with Life  Fulfilled coach, Karanne Lambton.

In this 30-minute Practice Management Nugget, Karanne will give you practical information to:

  • Create a strong sense of personal presence and self-confidence
  • Rise above any challenge or obstacle with poise and wisdom
  • Master change by being open to new ideas and technologies
  • Learn from the clues other successful leaders always leave behind

Karanne_LambtonKaranne offers her experience as a leader, manager, mentor and coach to health care professionals who want to succeed in living a full spectrum life.

Thursday September 10, 2015

Register for the Webinar!

Don’t miss an event – Sign Up Now Practice Management Nuggets Weekly Reminder Email

You don’t have to attend LIVE, but you will miss the Q&A! Replays available for only a limited time.

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Practice Management Nuggets are now also available as podcasts! Find us on Stitcher Radio and iTunes!

 

 

Karanne Lambton, Practice Management Nugget, sourcing activation steps

Signs, signs, everywhere signs

Posted on September 1, 2015 by Jean Eaton in Blog

Do you need medical signs for your clinic?

Every office has signs – signs to remind people to take off their shoes, ring the bell, present their identity card and even to sign in!

I have been in hundreds of healthcare offices and have seen some really great signs. We have selected over 20 signs needed in your clinic. Print and use these signs in your practice!

Download_PowerPoint_Here

 

 

What do you think makes a good sign?

  • Easy to read – simple words, clear print, big enough
  • Pictures sometimes help
  • One message per sign
  • Polite
  • Correct spelling
  • Humour (use carefully!)

What kind of signs do you use?  

Send us a picture and tell us what makes the sign good (or bad).  We'll share it on our site to come up with the Great Big Sample Book of Signs.

Tag us on Twitter and share your sign.

Here are some pictures of signs that we have received:

Great Big Book of Signs - Privacy  Great Big Book of Signs - Receptionist

Great Big Book of Signs - Appointment  Great Big Book of Signs - Walk in0

Great Big Book of Signs - Garbage Only  Great Big Book of Signs - Respectful Workplace

 

This sign was in a cafeteria run by volunteers.  I like it because it is positive, polite, and a pinch of humour.

Kindess

 

 

 

door signs for clinics, Great Big Book of Signs, healthcare, medical signs for clinics, practice management, privacy, templates

Do you need a password for your car?

Posted on July 23, 2015 by Jean Eaton in Blog

Here's one more item for your risk management check list –

Internet based software in cars is a vulnerable opening to malicious hackers through the car's WiFi system.

Ask your dealer – is the dealer the going to manage updates, upgrades, and patches to the car's computer software system? How will you be informed?

#carhacker

See the Video on CTV News

#carhacker, passwords, privacy, security car hacking

Do your staff work alone?

Posted on May 9, 2015 by Jean Eaton in Blog

In our Practice Management Nugget series, on July 31, 2014,we spoke with Dave Rodwell of D.E. Rodwell Investigative Services Ltd. on “Corporate Security – A Must for Any Organization”. Here are a few security tips for your healthcare practice.

What is the most devastating thing that could happen to your business?

Your employee is physically assaulted on the job by a stranger. A car drives through your office window. A shouting match between a patient and your employee. Internal theft of your cash box. Identifying those devastating events is the first step to prevent those events and to prepare your incident plan. Then,

  1. Document the plan
  2. Share the plan with your staff
  3. Practice the plan

This will help your organization to prevent incidents that could impact your business.

“Cash is a tempting target for an employee who is having financial difficulties.” Dave Rodwell

We want to be able to trust the people that we work with. We try to hire good people, but circumstances change and a plain unlocked cash box that everyone uses is a tempting target. You should have written procedures in place to limit the amount of cash in the office and controls in place to make the cash less tempting to steal.

20_60_20_Theory_Information_Managers20% of the general population will never steal under any circumstance

60% of the general population may be tempted to steal if there is an opportunity and that there is a reasonable chance that they won’t get caught

20% of the general population will steal whenever they have an opportunity

Incident management and internal investigation

Every organization should have a crisis response checklist including a plan to conduct an internal investigation of an incident. This includes creating an objective report that can be presented to senior management, who makes a decision on how to respond to the incident. The investigator – internal or external to the business – needs to be perceived as objective, fair, and thorough so that the decision made by senior management is respected.

Do your staff work alone?

You might have an employee who works alone for part of their shift in your practice. Maybe employees work at the same time but at opposite ends of the office.

 

If an employee cannot be seen or heard by co-workers who can offer assistance, they are considered ‘working alone’.

The employer is required to conduct a hazard assessment and must establish an effective strategy to reduce the risk of harm. Most provinces have legislation that requires a business to conduct a ‘work alone assessment’. The assessment includes:

  • Identify individuals who work alone
  • Identify risks to individuals work alone
  • Identify reasonable risk mitigation strategies to prevent harm to employees
  • Provide training to the employee that safeguards the employee (make sure you document the training!)

We want to keep our employees safe from harm and are willing to take reasonable steps to protect and train the employees. If you don’t take steps to meet work alone legislative requirements and an incident occurs it could impact your insurance coverage. An investigation into the incident could find that your business ‘operated contrary to the laws of the land’ and your insurance coverage may be null and void.

Working Alone Safely handbook is available from Government of Alberta to help businesses implement work alone strategies.

Employers and employees have a responsibility to ensure a safe workplace. Get started on your incident plan by taking a risk survey. Then select one or two risk areas that you can quickly and easily prevent and develop your incident response plan.

The replay of this interview is now available as a member benefit. Try out a Trial Membership to Information Managers Network to access this Practice Management Nugget interview and other webinar replays and resources. And if you’re already a member, just log-in and enjoy!

Trial Membership Information Managers Network Information Managers Network Login corporate security, Dave Rodwell, incident plan, Practice Management Mentor, Practice Management Nugget, risk management, security, work alone
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"The thing that I liked about the 'Engage your patients using automated tools' webinar interview was ideas to have patients engaged in their own health care instead of us doing all the work, simply put. There were a few ideas about how to achieve this in the long run."

--Practice Management Nugget event, 'Engage your patients using automated tools' with Karol Clark

- Michelle from Wabasca

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