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When You Close Your Healthcare Practice

Posted on February 28, 2016 by Jean Eaton in PMN Replay, Practice Management Nugget Interview

In this FREE webinar with Jean L. Eaton, Information Managers Ltd, explains How to Manage Your Patients' Health Records When You Close Your Healthcare Practice…and YOU are invited!

If you're a healthcare provider who is

  • retiring or closing your practice
  • selling your practice
  • buying a practice
  •  accepting providers (who want to bring their patient records, too) to your practice

then “Practice Management Nuggets Webinar When  You Close Your Healthcare Practice” will help you to meet your obligations to securely manage your patients' health records.

 

Register me for the webinar!

Recorded Live Thursday, March 3, 2016
Watch the Replay Practice Management Nugget Webinar
When  You Close Your Healthcare Practice

Jean L. Eaton Lower Third_v2

Jean L. Eaton, B. Admin, HIM, CC is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal information, particularly in primary health care settings.

Jean has customized and delivered privacy training programs for privacy officers, records management professionals, implementation teams, and healthcare providers across Canada and the US.

Jean is the podcast host of Practice Management Nuggets Webinars.

 

Give Us 30 Minutes – And Jean L. Eaton will explain How to Manage Your Patients' Health Records When  You Close Your Healthcare Practice!

If you are closing, selling, buying, or moving healthcare practice you need a plan to manage the patient records. Prevent costly mistakes – join us for the webinar and learn how to:

for sale sign

  • Notify your patients
  • Document the custody of patients' health records to the new owners
  • Accept the custody of patients' health records from the original healthcare provider
  • Archive patients' health records
  • Considerations for document storage and retrieval services
  • Ensure patients' have continued access to their health information

 

Whatever reason you have for deciding to close your business there are a number of steps to ensure that you meet your commitments to your patients, employees, colleagues, regulatory professional college, and legislation. The reasonable safeguards that you implement for the continued access, use, and disclosure of patient records is one key component of your exit strategy.

Register me for the webinar!

Recorded Live Thursday, March 3, 2016
Watch the Replay Practice Management Nugget Webinar

When  You Close Your Healthcare Practice

Hosted by Jean L. Eaton, Your Practice Management Mentor of Information Managers Ltd. Join us live – it's the only way you get to the Q&A!

Replay will be available for a limited time.

practice management nugget; healthcare; health records; close a practice; Information Managers; Jean L. Eaton;

The Email You NEVER Want to Get: I Have Received a Complaint From a Patient

Posted on February 22, 2016 by Jean Eaton in Blog

“Alice, I have received a complaint from a patient that you may have committed a privacy breach,” said the clinic manager.

You told me what happened. You did not follow our clinic policies and procedures properly when you left messages for the patient about her follow-up healthcare appointments.

I want to work with you to review and improve our office procedures and training so that this does not happen again.

I also want you to take our privacy awareness training. We provide this training for all new employees during orientation. Sometimes we each need a refresher to remind us how we can maintain privacy, confidentiality, and security of our patients’ information each day.

Alice, you are a good employee I believe that you want to do your job better. Privacy of our patients' information is very important. Our policies and procedures help us to ensure that we are doing our jobs well. This is your warning; if this type of error happens again, I will need to take additional disciplinary steps.

If you have any questions, please talk to me, your supervisor or our Privacy Officer.”

 

Privacy breaches happen.

Healthcare providers are responsible to ensure that employees understand their roles and responsibilities. When a breach happens, we need to contain the breach, correct the problem, and prevent it from happening again.

[clickToTweet tweet=”Do you have an office policy about when and how you should leave telephone messages for patients?” quote=”Privacy awareness training will prevent breaches and may be used as part of the strategy to prevent recurrence.”]

 

Privacy awareness training happens throughout the year. Informal training that is timely – say, the news item of the latest privacy breach – are great opportunities to reinforce key messages. Use ‘what if that happened to us, what would we do?’ to discuss lessons learned and improve your current practices, if necessary.

Review near-miss privacy and security incidents in your practice. This is the ideal time to discuss and fix potential problems before they become breaches.

The Privacy Officer may create and deliver the training and will monitor, supervise, and support the training.

Use a variety of written and multi-media content like

  • posters,

  • newsletters,

  • videos,

  • infographics, and

  • lunch ‘n learn discussions

to reinforce key messages. People love games, challenges, and cyber competitions, too, as a way to create variety and interest in privacy and security.

Privacy awareness training alone won’t guarantee that mistakes or errors in judgement won’t happen, but the healthcare provider and employer are legally responsible to take reasonable steps prevent privacy and security breaches.

Do you have a privacy awareness training program for your healthcare practice?

Let us help you with privacy awareness training on-line and in-person.

discipline, health care, healthcare, healthcare provider, primary healthcare, privacy, privacy awareness, privacy breach, privacy breach sanctions, training

Barbara C. Phillips’ Managing Your Professional Digital Identity Secrets

Posted on February 18, 2016 by Jean Eaton in Members Only

In this FREE Interview with Barbara C. Phillips, NP, Founder of Nurse Practitioner Business Owner (NPBO™) explains the exact steps for 5 Things You Must Do Today to Protect Your Professional Reputation.

If you're a healthcare provider or practice manager who wants to monitor what is being said about you online without fear of online technology and social media then you need to watch this webinar replay immediately to get the answers to the questions you probably don't even know to ask. Barbara answers these questions in the webinar,

  • “How can I get better at managing my online profile??”
  • “How can I use social proof to improve my online reputation??”
  • “How can I automatically monitor what is being said about me online??”

Barbara C. Phillips Reveals New Solution to 5 Things You Must Do Today To Protect Your Professional Reputation – watch the Replay now!  This information will help you to protect your professional reputation AND own your digital identity!

 

Replay Available to Members of Information Managers Network

Recorded Live Thursday, February 18, 2016

5 Things You Must Do Today to Protect Your Professional Reputation


Learning Resources Guide   Download the E-book from Barbara, “Protect Your Professional Reputation”

 

Barbara C. Phillips NPBOBarbara C Phillips, NP, FAANP is the Founder of Nurse Practitioner Business Owner (NPBO™) providing business education, resources and support for entrepreneurial and employed Advanced Practice Clinicians. She believes all clinicians are a “business” and thus even the employed clinician will excel with basic business and marketing education.

 

 

Give Us 30 Minutes – And Barbara Phillips Will Give You The Secret to 5 Things You Must Do Today To Protect Your Professional Reputation!

Learn how to

  • Own your digital identity.
  • Claim your profile on rating sites.
  • Listen to and engage your patients on social media.

If you're a healthcare provider or practice manager who wants to monitor what is being said about you online without fear of online technology and social media then “Practice Management Nuggets Workshop 5 Things You Must Do Today to Protect Your Professional Reputation” will help you find success with own your digital identity – FAST!

 

5 Things You Must Do Today to Protect Your Professional Reputation

Posted on February 17, 2016 by Jean Eaton in Archive

In this FREE Interview with Barbara C. Phillips, Founder of Nurse Practitioner Business Owner (NPBO™) explains the exact steps for 5 Things You Must Do Today to Protect Your Professional Reputation…and YOU are invited!

If you're a healthcare provider or practice manager who wants to manage your reputation and protect your career without fear of online technology and social media then “Practice Management Nuggets Workshop 5 Things You Must Do Today to Protect Your Professional Reputation” will help you to protect your professional reputation AND own your digital identity!

Register Me for the Webinar!

Recorded Live Thursday, February 18, 2016 – Replay available for a limited time

Join us for Practice Management Nugget Webinar

5 Things You Must Do Today to Protect Your Professional Reputation

 

Barbara C. Phillips NPBOBarbara C Phillips, NP, FAANP is the Founder of Nurse Practitioner Business Owner (NPBO™) providing business education, resources and support for entrepreneurial and employed Advanced Practice Clinicians. She believes all clinicians are a “business” and thus even the employed clinician will excel with basic business and marketing education.

 

 

Give Us 30 Minutes – And Barbara Phillips Will Give You The Secret to 5 Things You Must Do Today To Protect Your Professional Reputation!

Learn how to

  • Own your digital identity.
  • Claim your profile on rating sites.
  • Listen to and engage your patients on social media.

If you're a healthcare provider or practice manager who wants to monitor what is being said about you online without fear of online technology and social media then “Practice Management Nuggets Workshop 5 Things You Must Do Today to Protect Your Professional Reputation” will help you find
success with own your digital identity – FAST!

Register Me for the Webinar!

Recorded live Thursday, February 18, 2016 – Replay available for a limited time

Join us for Practice Management Nugget Webinar

5 Things You Must Do Today to Protect Your Professional Reputation

hosted by Jean L. Eaton, Your Practice Management Mentor of Information Managers Ltd.

Barbara C. Phillips, online identity, practice management nuggets, professional reputation

Protected: Module 6: Bonus Create a Branded Privacy Impact Assessment Readiness Package

Posted on February 12, 2016 by Jean Eaton in PIA E-Course 3

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Protected: Module 5: Replay and Additional Resources

Posted on February 9, 2016 by Jean Eaton in PIA E-Course 3

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Protected: Module 4: Replay and Additional Resources

Posted on February 2, 2016 by Jean Eaton in PIA E-Course 3

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Are They Watching You?

Posted on January 30, 2016 by Jean Eaton in Blog

Smart appliances may be too smart for our own good. Take smart TVs, for instance. As this article illustrates, some of these new appliances are particularly vulnerable to hackers. Once compromised, the TVs allow access to account information, including login credentials (which owners may use for access to more than just their smart-TV account).

Even scarier, hackers could gain access to front-facing cameras to see everything happening in the room where the TV is connected. Instead of you watching your favorite program, criminals may be watching you!   This may also apply to Skype webcams, X-box and other games with webcams (Kinect, Wii, PS, etc), laptops and security cameras.

Once the machine is compromised, hackers can stealthily activate its front-facing camera (available on higher-end smart TVs), hijack a Samsung account, steal credentials by presenting fake login pages and infect other applications on the TV with malware.

Your App is Watching

When you download an app, it tells you it can work better or give you personalized offers or other things you might like if you switch Location Services on. For example, a dining recommendations app might offer you a coupon when you walk past a restaurant. Are there other types of apps that might want your location? What types of offers would make it a worthwhile exchange for you? Do you think this is useful or Creepy? For more examples, see “Helpful or Creepy? The Creep-O-Meter Could Help You Find Out” and try the ‘Creep-o-Meter’ activity.

Tools and programs like the Creep-o-Meter can help digital citizens be more privacy aware and own their online presence. Remember these STOP. THINK. CONNECT. tips when you use social media, play online games and engage with other technology platforms and tools.

  • Share with care: what you post can last a lifetime: Before posting online think about how it might be perceived now and in the future and who might see it.
  • Learn about and use privacy and security settings on your favorite online games, apps and platforms.
  • Be aware of what’s being shared: Be aware that when you share a post, picture or video online, you may also be revealing information about others. Be thoughtful about when and how you share information about others.
  • Personal information is like money. Value it. Protect it. Be thoughtful about who gets your personal information and how it’s collected through apps and websites.

Tip:  When you are not using the webcam, unplug it!

How many times a day are you handing over your information?

How many times a day are you handing over your information?

Instructions

  • Use a hard wired LAN connection from PC to Smart TV – often more secure than using wireless networking (as wireless is often not installed securely, either).
  • Unplug the Ethernet cable and/or delete the wireless network connection settings.
  • Put tape over the camera and inbuilt mic if included, and put a blank 3.5″ plug into any mic input sockets.
  • Don't allow your Smart TV access to any other devices on your network (laptops, PCs, smartphones, tablets).
  • Don't log in from your TV to any websites that have sensitive information
  • DON'T re-use passwords on any other sites, especially not high-value sites like banking or email.

Resource

Privacy for Everyone: Closing the Gap Between the Privacy-Have's and the Privacy Have-Nots  Address by Patricia Kosseim, Senior General Counsel and Director General, Legal Services, Policy and Research Branch, (June 2014)

Rebecca Herold (a.k.a. The Privacy Professor) for more tips.

‘Technocreep' author says new technologies have been invading our privacy like never before , CBC interview, The Current with Anna Maria Tremonti and Tom Keenan

WeLiveSecurity. ESET 10 Steps to Staying Secure on Public Wi-Fi. 2015-Sep-02

#PrivacyAware, Data Privacy Day, Internet of Things, IOT, Practical Privacy Coach, Practice Management Mentor, privacy awareness, security, smart appliances

Is Your Email Secure?

Posted on January 29, 2016 by Jean Eaton in Blog

Is your email secure? Backed up? If you suddenly lose your email, calendar, or contact list, this could either be a speed bump in your busy day, or a nightmare that may take days or weeks and a lot of money to recover.

If you use email as temporary communications or your primary method of business, it needs to be managed securely. When you or your staff use email from multiple devices – such as your desktop computer, smart phone, or website – you have additional privacy and security requirements.

Whether you use your email as temporary communications or your primary method of business, it needs to be managed securely. Many small businesses have purchased an email software system like Outlook as part of their desktop software.

If you use free email accounts – like gmail or yahoo – emails, calendars, and contact information are on the public cloud where it is accessible from any internet connection. Of course, it then becomes difficult to back up to a local device that you can control.

If you are an employee or business owner, if you use email for business –  employee records, business contacts, company newsletters, subscriptions, financial or consumer purchases, or personally identifying messaging –  you need to meet privacy and security requirements. Make sure that you keep separate email accounts for your business emails and your personal emails.

Having sensitive information in your emails makes it vulnerable to attack, and it could leave you, your clients, and your employees, open to identity fraud.

Tip: Consider using a hosted email service, where your emails would be backed up, protected, and accessible.

Instructions:

  • Make sure that you have an email account for your business and a separate email account for your personal life.
  • Confirm your backup plan for your email accounts. If you don't have one, create a plan.
  • Do a test restore of your email account – did it include everything that you need – including your calendar, contacts, and all of your folders?

 

Resources:

There are many features offered with a hosted email service. See our blog post Is a Hosted Email Solution For You? for additional details including things to look for in a hosted email solution vendor.

 

DPD Champ badgeWe are proud to be a Data Privacy Day Champ!
You can be one too! #PrivacyAware

To celebrate Data Privacy Day, Information Managers is offering a free Data Privacy Day Privacy Awareness E-Course.

When you register, you will receive one email a day from January 21 – 29 with a privacy tip, easy to follow instructions, and links to additional resources that can be applied at home or in the office.

 

Register Here – Don’t miss out on this free E-course!

#PrivacyAware, Data Privacy Day, Email security, Practical Privacy Coach, Practice Management Mentor, privacy awareness, security

Own Your Online Presence This Data Privacy Day

Posted on January 29, 2016 by Jean Eaton in Blog

“Johnny Smith: Epic night! Arrested for being drunk by a cop on a horse!”

“Bill likes this”

Boy, that sounds like a fun night. Except, of course, when Johnny's boss sees this in the morning after Johnny didn't come into work. Uh oh.

Social media can be great – we can connect with long lost friends and relatives, share photos and ideas, and learn about news and events. But what we post can have serious ramifications, for ourselves and others, and can remain on the internet indefinitely. What we think is funny at the moment may prove embarrassing in time to come.

 

DPD_NCSA_US_Consumer_Privacy_Index_2016_smallAccording to the research study “Consumer Privacy Index 2016” from TRUSTe and National Cyber Security Alliance, consumer privacy concern levels are rising quickly:

  • 68% of consumers listed not knowing how their personal information is collected online as a top concern
  • 45% of respondents are more worried about their online privacy than they were just one year ago
  • 74% have limited their online activity in the last year due to privacy concerns

Tip – Limit the amount of personally identifying information you share, and adjust your privacy settings.

Instructions

  • Set your privacy preferences to only friends to see your profile.
  • Regularly check on these settings, as some social network sites make changes without notifying you. Here are instructions for many of the popular products and services.
  • Do not use information that is often used as security identifiers, such as your full name, date or birth, or mother's maiden name.
  • Always ask yourself – “Is this information I wouldn't mind an employer seeing?”
  • Don't reveal your location online. It tells people where you are – but also where you're NOT, signifying that your home may be unoccupied and a potential robbery target.
  • Download, print, and discuss the Consumer Privacy Index 2016 Infographic from TRUSTe and National Cyber Security Alliance.
  • Watch this video from StaySafeOnline

Resources

Office of the Privacy Commissioner of Canada. Protecting your Privacy Online Frequently Asked Questions. 2011-May-06

STAYSAFEONLINE.org How to Own Your Online Presence infographic

See all the Data Privacy Day E-course resources posted each day on our website.

DPD Champ badgeWe are proud to be a Data Privacy Day Champ!
You can be one too! #PrivacyAware

To celebrate Data Privacy Day, Information Managers is offering a free Data Privacy Day Privacy Awareness E-Course.

When you register, you will receive one email a day from January 21 – 29 with a privacy tip, easy to follow instructions, and links to additional resources that can be applied at home or in the office.

 

Register Here – Don’t miss out on this free E-course!

#PrivacyAware, Data Privacy Day, Practical Privacy Coach, Practice Management Mentor, privacy awareness, security, social media
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