If you are trying to measure the outcome of your management, administrative, and supervisory practices and policies, you should do a staff satisfaction or employee engagement survey. Employee satisfaction is the most important factor that determines employee retention.
A recommended best practice is to conduct regular surveys of employee satisfaction. When did your office conduct its last survey? Is it time for another one?
Here are 10 tips to help!
Tip #1: Reassure people of the anonymity and confidentiality of their responses. Supervisors or managers should never have access to individual survey responses. Hiring an external consultant is one way to ensure confidentiality.
Tip #2: Ask demographic questions first – where the employee works, how long they have been employed, etc. These questions should be mandatory, as the responses need to provide feedback to specific departments.
Tip #3: Group your questions around themes: compensation, professional development, communication, respect, teamwork, etc.
Tip #4: Your survey should be between 50 to 75 questions. This will create sufficient detail to be useful. This survey length should take 15 to 20 minutes to complete.
Tip #5: Use words that personalize your questions, such as: “I have access to my supervisor when I need her/him”.
Tip #6: Use a consistent response scale. A five-point response scale (1 = strongly disagree to 5 = strongly agree) includes a middle ground response (3 = neutral) for those who are not sure.
Tip #7: When trying to choose possible questions for your survey, ask yourself a question: “If we have the answer to this question, how will we use the information to help us improve?” Don’t clutter your survey with meaningless questions!
Tip #8: Use an electronic survey response system, such as SurveyMonkey. This program is easy to use, cost effective, and assures people that their responses are confidential and anonymous. You should also make paper surveys available though, to those who don’t have access to, or aren’t comfortable with, computers.
Tip #9: To get results that are representative of all employees, you should have a response rate of at least 50%. Offer incentives like a gift card or a prize draw for those who complete and return their survey.
Tip #10: After doing all this survey work, do a data analysis and summary of the results! Consider contracting an external consultant to do the statistical analysis.
Whether you call it satisfaction, morale, or engagement, make sure that your employees are happy working for you!
This 10 Tips guide was adapted with permission from Silver Creek Press. To read the full article, and for more Newsletters, visit their website: www.silvercreekpress.ca